CAREER SUMMARY

A dedicated IT professional with over 10 years' experience providing expertise in systems integration and conversions, infrastructure management, multi-office environments including international locations, new office startups and closings and office space planning. Adept at identifying opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, purchasing, and in-house development. Excels in building motivated teams focused on service excellence, operations support, networking, management of IPT Infrastructure, Mobile messaging systems, virtualization, systems administration, experienced in managing and taking projects from conception through implementation and completion for multi-office international environments. Excels in providing outstanding client services and proven to succeed with any project in a timely manner.

Experience

Confidential

Project lead / Engineer

Accomplishments

• Developed strategic technology plan and budget inclusive of year one initiatives and year three initiatives with the IT director
• Assembled technology advisory board tasked with managing IT projects and developing roadmaps to maintain Firms innovative and competitive advantage with in budgetary limitations
• Data center footprint reduction utilizing server virtualization technology.
• Developed new Citrix XenApp virtual desktop image with latest application versions.
• Renegotiated all vendor service contracts resulting in stronger support and 30 in annual savings.
• Negotiated new vendor deals for all new IT related hardware/software purchases with a project annual saving up to 25
• Upgraded wifi infrastructure which included Cisco wireless controller/AP's
• Instilled client service excellence in team. Advised in Staff replacement and augmentation has turned the perception of the IT organization.
• Started training department to improve working knowledge of all applications. Resulting in more efficient workflow.
• Revamped the IT department
• Introduced, designed and implemented Emergency Communication System One Call Now to the firm
• Created 24/7 On Call support System for the firm
• Created strategy, policies and procedures to allow BYOD
• Design architecture for Mobile Device Mgmt Solution with Maas360 by IBM
• Created mobility policies for staff for IOS, Android, Windows Phones/Tablets
• Created mobility policies for executives for IOS, Android, Windws phones, Blackberry's
• Created Cell phone policies intl/domestic usage, lost stolen, physical damage , now published and implemented cross the firm
• Responsible for change control meetings
• Created documentation and provided training to helpdesk
• Design and implantation of Blue Coat Proxy SG and ProxyAV 1200
• Introduced cloud base remote access solution for IT.Dept
• Develop and implement operating procedures, policies and practices within the IT Department
• Develop and maintain a productive working relationship with customers, vendors and other subject matter experts
• Provided a Disaster Recovery Solution to the firm
• Introduced, Designed, implemented several solutions to the firm which also includes Citrix Goto Assist, Citrix Sharefile

Responsibilities include:

• Manage and administer backups in the cloud nScaled / i365 ,
• Responsible for firms messaging system Exchange 2010 , all virtual servers running on VMware 4.1
• Project lead for all IT related projects in the firm
• Level 3 support for all technical issues which includes Citrix Xenapp 6.0
• Creating solutions for Mobile Device Mgmt, Mobile content mgmt, Mobile app mgmt
• Team lead for supporting all types of mobile devices which include IOS, Android, Windows, Blackberry's
• Maintain weekly MDM solution statistics and generate reports
• Manage the distribution of mobile applications along with license management for authorized mobile devices
• Reviewed tested Air watch system solution
• Administer, troubleshoot issues related to Citrix Web interface, Citrix netscaler
• Troubleshoot issues related to EMC Vnxe3300 storage, responsible for new software/patch release for storage
• Create process for UAT's / PILOT test for new systems
• Create and monitor system/user reports to analyze current issues

Confidential

Solutions Architect Remote Engineering Group

Remote engineering team is responsible for the connectivity for remote users globally.

• Worked on Morgan Stanley Smith Barney joint venture project
• Ensure and identify to support the business objectives
• Work closely with multiple development teams to define select and architect products and services that require significant cross component coordination
• Report to and consult with other Architects and IT Management on project status and strategies for mobile solutions
• Establish and defend the credibility of scope definition, project schedule, priorities, risks, and an overall development plan and deployment
• Manage and act on potential risks/issues and provide proposals for solutions to senior management as needed
• Working on several remote computing projects

Confidential

Global Project lead / Senior Systems Engineer

Provide vision and leadership for developing and implementing information technology initiatives for a leading Intellectual Property Law Firm with personnel in five domestic and international locations. Lead for the planning and implementation of enterprise IT systems in support of business operations to improve cost effectiveness, service quality, and business development. Also responsible for managing and maintaining firms IPT systems, Mobile messaging systems for each office location while providing 24/7 uptime.

Accomplishments

• Developed a strategic and operational plan to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future systems across the organization.
• Reduced cost of Blackberry service by 25
• Consolidated data circuits resulting in an annual cost savings of 20
• Maintaining international standards via ITIL process
• Manage service level agreements with each vendor and service provider affiliate
• Coordinate documents from the vendors including open PO's
• Negotiated and established software and hardware support agreements for our international location
• Developed 24/7 On Call support System for the firm
• Consolidated 3 Voicemail Systems into 1 system
• Improved daily workflow, Trains the helpdesk team on troubleshooting technical issues, customer service
• Expanded the service suite offered in IT with 24/7 help desk support
• Introduced loaner program for laptops and other technology equipment
• Consolidated servers using VMWare technology providing cost savings, improved efficiency and high availability
• Created Emergency Communication System for the firm
• Design and implemented Help Desk Management, Change Management solution Track-It

Responsibilities include:

• Regularly collaborate with the executives, the Technology Committee, practice support leaders and others to strategize on IT solutions, identify business priorities and prioritize initiatives
• Ensure the technical accuracy, cost effectiveness, and adequacy of the Firm's systems, software, and applications
• Oversee activities for all assigned projects from planning to delivery and sustaining support to ensure that projects meet established business objectives, time and budget constraints.
• Provide reports to management on the progress of managed projects.
• Manage tasks, workloads, tracks hours and overtime for consultants and other resources
• Project lead for the global deployment of new desktop
• Project lead for the global deployment of the new Cisco phones
• Manages and administers Blackberry accounts with Service Provider
• Administer Cisco Call manager 3.3/ Cisco Call manager 4.1/ Cisco Call manager 4.2
• Responsible for backups Symantec Backup Exec 12.5
• Governs and maintains network systems including VMWare, NetAPP SAN , Exchange 2007, Citrix, and client workstations
• Responsible for Blackberry Enterprise Server/Blackberry devices
• Creates and manages BES policies and troubleshooting blackberry issues
• Troubleshooting Citrix application issues

Confidential

Senior Desktop Support - Supervisor

• Desktop Support Lead for global law firm with over 3000 attorney's worldwide in over 27 offices in 20 countries. Responsible for the Americas region which includes over 1000 users with offices located in New York, Washington D.C. and Sao Paulo. Team lead for desktop projects.
• Develop and execute plans and strategies in close collaboration with business teams including executive management. Ensure alignment of information systems plans with business strategies
• Analyze and estimate feasibility, costs, time, and work effort needed to design
• and implement complex technical solutions
• Worked on complex projects and issues that require in-depth knowledge of
• some technical areas and business segments
• Team Lead Desktop group supporting Americas region
• Team lead of 20 techs and was responsible for deploying 1000 machines
• Establish and ensure appropriate staff schedules for optimal call coverage throughout different shifts
• Identify call trends and perform root cause analysis in order to avoid re-occurring problems
• Develop, enhance, and maintain department policies and procedures in order to provide consistent and timely resolution to problems in adherence with the Company's Goals and Strategies
• Technical lead for troubleshooting desktop issues after the rollout.
• Project lead for deploying 600 Blackberry devices to end users and troubleshooting issues after the rollout.
• Created images for desktop and laptop units within the North and South American regions
• Worked with Service Center Manager on projects for document review, trial setups, etc
• Worked with peers and Service Center Manager in developing laptop loaner program and workflow
• Troubleshooting Citrix application issues for 2nd level
• Troubleshooting IPT issues, assigning and configuring Cisco IP phones
• Configured switches for conference center floor
• Configured and maintained printers using HP Webjet Admin

Confidential

Project Architect / Senior Systems Engineer

• Estimating Technology Architecture solution complexity cost
• Designing implementing Technology solutions
• Defining Technology Strategies, Blueprints and Roadmaps
• Projects included new office builds
• Data Center server consolidation
• Negotiated and created software and hardware support agreements
• Developed application standards, desktop and hardware standards
• Planning, building and deploying the solutions for clients
• Data/telecommunication cost analysis for several firms
• Systems engineer for a VAR/Systems
• Desktop Integrator supporting customers in the Tri state area

Confidential

IT Manager

• Creating technology roadmaps for the firm
• Creating technology budget for the firm
• Created, deleted, managed user accounts, home drives, grouping of accounts
• Assigned policies through Active Directory
• Setup and configuration of new Servers, Workstations, and Printers.
• Resolved desktop hardware issues such as: hard drives, NIC cards
• Resolved network issues including internet access
• Installed and configured MS ISA server 2000 for internet access
• Creating Weekly status report of the issues

SOFTWARE / Hardware: Windows Server 2008R2, 2003, Win 7, XP, Mac OS X 10.5, Mac OS X 10.5.8, Mac OS X leopard,

Citrix Xen App 6.0, 5.5, 4.5 Presentation Server, Citrix PVS, Citrix netscaler VPX200, Citrix Web interface 5.0, Citrix ShareFile, iManage Worksite/Filesite, BackupExec 12.5, i365, nScaled, Blackberry Enterprise 10 , 5.X, MS Exchange 2010/2007, Cisco Call Mgr. 3.3/4.1/4.2. Cisco Unity 5.0, Cisco IP Communicator. Softwise Innova, VMWare 5.0, 4.1, 3.5. Google Postini Services, Fiber link by Maas360 MDM Solution an IBM company, EMC Vnxe3300, Mime Cast Email spam filter solution , Microsoft Exchange Archive online, Track-IT, VPN Clients, Symantec Ghost. Blue Coat ProxySg600, Blue Coat Proxy AV1200, Citrix Goto assist, Citrix license, Microsoft license