On Site Help Desk Resume Profile, NY - Hire IT People

EMPLOYMENT EXPERIENCE

Confidential

Receiving and resolving a wide variety of IT related issues escalated from a help desk via a ticketing system
Working with fellow IT employees and remotely solving problems with offices all over New York State
Working actively with Networking, Server, and Security groups with various tasks, such as new users, leaving users, breaches, and maintenance/security checks
Remotely pushing updates to PCs' that require them
Maintaining professional communication and documentation of issues with management and all involved
Setting up and maintaining conference rooms for New York State employees ranging from administrative assistants, to project managers, to directors. Mostly using Cisco technology to conduct video and audio conference calls involving Department of Health offices all over New York State
Worked with the transitioning/troubleshooting to VOIP for selected groups, including my own
Hands on experience setting up and maintaining VMware-based Thin Clients

Library Systems/IT, Confidential

Performed General IT tasks and maintenance for all libraries on school campus
Troubleshooting issues with hardware and/or software
Setting up computers, printers, projectors, and networks for employees
Answered employee tickets through a queuing system in order to resolve and document IT related issues
Basic troubleshooting and maintenance of a handful of Linux based PC's

On Site Help Desk/confidential

Assisted an on-site IT group of two people with IT tasks/maintenance
Set up new employees with computers, security, and any equipment they might need
Installing/Maintaining software and fulfilling security requirements
Set up and maintained printers, plotters, projectors, Laptops/Desktops, networking equipment, and creating new networking cables as needed
Preparing/Maintaining video, audio, and local conference calls for engineers, architects, project managers, and functional managers to discuss projects taking place throughout world

PROJECTS

Windows XP End of Life Project

The official transition from Windows XP to Windows 7 OS for the New York State Department of Health
Ordering, installing, and upgrading PCs' to meet system requirements for Windows 7
Switching from IBM's Lotus Notes to Microsoft Outlook
Working with ODBC to make sure users remained in their groups and could access appropriate databases
Received a Directors Certificate of Appreciation for my involvement

CORE SKILLS

Windows Admin/Active Directory
Conferencing Hardware Cisco Proprietary Equipment, TV's, Projectors, Computers, Microphones/Speakers
Conferencing Software Cisco WebEx, Skype, Google Plus, FaceTime
Microsoft Office - Outlook, Word, Excel, Access, Power Point
IBM Lotus Notes Mail Software
Windows Server
Able to communicate clearly and work well with others
Excellent general IT knowledge
Troubleshooting
Able to adapt to new hardware and software quickly
Building computers from scratch
Perseverance and self-motivation
Ability to work well under pressure
Strong customer service skills, responsiveness, and strong desire to learn
Professionalism when working with sensitive or classified material
Coordinate e-mails and remote access account requests
Training new hires