Help Desk Resume Profile Naval Base, NJ. - Hire IT People

Senior Help desk / Technical Support Professional

Over 15 years of combine success supporting Operations, System Administrator,
Softwareevaluation at United Hospital, Johnson Johnson, IRS, U.S. Army U.S. Marines.
Accomplished Senior Help Desk professional with 7 years' experience in Computer Operations, Technical and Help Desk support.
8 years of progressive computer/network operations experience in large global data centers with mixed computing environment including IBM 4000, interconnected mainframe and Windows 2X Server.
7 years providing Help Desk support to Marines and Army, earning a solid reputation for productivity, complex problem resolution and professionalism.
Excellent communication and diagnostic skills consistently solve problems and rarely escalate issues.

TECHNOLOGIES

Help Desk / Technical Support Professional

Confidential

Provided first-level technical support for IT infrastructure for about 300 Army personnel throughout NJ, Troubleshoot Hardware, software and connectivity issues for Windows, mainframe, VPN environment. Challenged to provide timely resolutions to support mission-critical application users.
Achieved and Noted for first-call resolution and highest levels of productivity single handedly.
Earned solid reputation for resolving complex issues and providing exceptional customer service.
Trained and assisted users with DoD's IT policies, procedures and security protocols.
Provided special assistance to support remote access in adherence to DoD's standard.
Escalated issues as needed and maintained communication with customer and Technical teams. Extensively utilized remedy to record and track issues.

Software Evaluator

Confidential

Performed analytical process to the design, testing, implementation and maintenance of new or improved software.Responding to all types of customer trouble calls that are beyond the capability of entry level specialist.
Perform evaluation of IT resources to ensure compliance with established DoD standards and guidance.
Balancing competing requirements, integrating multiple technologies and coordinate with network, security data management specialist to ensure security, privacy and interoperability of applications.
Evaluate software and hardware by scanning tools including penetration testing for Net worthiness.

IT Specialist/ Senior Help Desk Specialist

Confidential

First point of contact for 22 recruiting stations, 2 MEPS processing 85 marines in NJ. Independently resolved and responsible for any and all software or hardware related issues.
Regularly perform and implement/Upgrade, install software/hardware updates.
Upgraded NT 4.0 server to Windows 2003 including installing AD, Security Prog. Organizational Unit, assigned appropriate rights and access to files and folders as per needs.
Troubleshoot, identify and resolve PC desktop applications errors computer/network architecture.
Installed, configured and maintain VPN for 22 recruiting stations.

Successive career progression through computer and network operations in to help Desk support.

United Hospitals, Newark, NJ March 1987 Sept 1991. Computer Operator IBM AS/400
Internal Revenue Service, Edison, NJ Sept. 1991 Computer Operator IBM 4341, Zilog, Pyramid