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Helpdesk Support Resume Profile

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NY

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Technical Skills:

SCCM, Active Directory, Windows XP/7/8 Windows Server, Network repair, WINS, DHCP/DNS and TCP/IP, Remote Access, VPN, Microsoft Office, Printer Repair, Firewall, Symantec Ghost/Anti-Virus, Outlook Exchange environment , Break/Fix, Citrix support.

Professional Experience:

Confidential

IT Specialist

Responsibilities:

Network Repair, System Administration, Helpdesk support, Desktop support. Support for clients all over the Manhattan area.

Confidential

Field Service Technician

Responsibilities:

Confidential, OASAS and HP Support: desktops, laptops and laser printers

Confidential

helpdesk Support

Responsibilities:

SCCM, Active Directory, Citrix, Password Resets, Unlock accounts, Webstar, LDAP, Microsoft Office, Outlook issues OWA Application Support for OCFS and OTDA Remote troubleshooting for any nys government agency. Equipment troubleshooting and creating break/fix tickets for Dell, HP and IBM Network troubleshooting and creating break/fix tickets for NOC.

Confidential

Desktop Support

Responsibilities:

Desktop Support project for client CIT. High volume of troubleshooting tickets for desktops and laptops. Fixed many outlook issues in a Exchange 2010 environment. Reimaging desktops and laptops from Windows 7 to Windows XP and installed user profiles, programs, and emails.

Confidential

Field service technician

Responsibilities:

Performed numerous OEM installations on Windows 7. High volume of troubleshooting for desktops and laptops. Performed high volume of on-site laptop/desktop repair for Dell, Lenovo and Sony all over Manhattan.

Confidential

Desktop Support

Responsibilities:

  • Performed high volume of VDI migrations. High volume of Back-up and reinstallations.
  • Troubleshooting was done remotely, over the phone and in person.

Confidential

Field Service Technician

Responsibilities:

  • Manhattan Field Technician for end Client, New York Police Department, Bloomberg, every College and High School in Manhattan Performed troubleshooting and repair of Desktops, Servers, Printers and Scantron products
  • Back-up recovery and hardware repair for UNIX, RS6000 and AIX servers.

Confidential

Field Service Technician

Responsibilities:

  • My territory was 42st to 59st the whole Westside the most busiest territory. Supported hundreds of clients scheduled and prioritized repairs. Communicated effectively with Clients on issues that needed to be resolved. Proactively discussed ways to prevent future mechanical failures. Provided strong customer service to all Clients. Performed all tasks efficiently and expeditiously.
  • Successfully trained clients to operate Pitney Bowes products.

Confidential

System Administrator

Responsibilities:

In charge of setting up and deactivating users and permissions in Active Directory. Prioritized all IT tasks and improvements without any supervision. Maintained and controlled the Domain and the Application server, filtered the internet, implemented back-up, configured the network, VPNs, Active Directory, and controlled the desktop support for the entire Company remotely, over the phone, and in person . Repaired, tweaked and networked over 40 dell systems, 50 wireless Window CE based scanners, CCTV devices/server 20 cameras, PBX phone system and 14 printer. Managed the PBX phone system, security system and IT stock supply room. Reimaged new systems using Symantec Ghost. Back up, start and stop the SQL server and added new terminals to the database.

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