| Work History | Confidential Sr. IT Support Professional - Tested, packaged, and deployed Microsoft Office 2010 via SCCM 2012 to all workstations and applicable servers at the Bethlehem IQE site. Executed security vulnerability remediation according to Microsoft recommendations. Updated all third party software to latest version to remain in compliance with company's security standards.
- Completed PC imaging for new employees desktop and/or laptop. Process included the creation of network account, email account, applicable active directory group placement, and proper permissions and access as needed. Maintained and updated the sites standard desktop and mobile device image and software load-set. Configured all phones and PCs in employee's office and provided induction session for the client.
- Perform regression testing, architect new installations, and automate silent incremental and full updates utilizing software management and deployment tools including SCCM, Wise Package Studio, and basic scripting techniques.
- Provided all levels of IT support for all areas of IT that included LYNC phones, Mobile Phones, Desktops, Laptops, software updates, Security updates via WSUS. Performed maintenance on all Xerox network printers. Created access badges for employees and granted them applicable access.
Confidential Senior Desktop Engineer - Test, package, and deploy software applications, updates, and security patches to all workstations using SCCM, and MSI technology. Use the following tools, applications, and methods in expert fashion to perform daily tasks: Wise Package Studio, Install shield, Admin Studio, Wise Script, Silent Installations, and VMware.
- Responsible for 3rd level technical support geared for the resolution of the most complex problems pertaining to client applications. Research, document, develop, and deploy resolutions for both widespread and isolated issues.
Confidential SCCM Administrator/Senior MSI Developer - Responsible for automated software support of over 7,000 clients. Package, test, and deploy software applications using Wise Package Studio, SMS, SCCM, VMware, and various scripting techniques for Windows XP, Windows Vista, and Windows 7 operating systems.
- Responsible for end-to-end ownership of new technology implementations including assessment, identification, testing, deployment, and documentation of standard desktop hardware, software and mobile technologies.
- Plan, install, monitor and maintain the Microsoft System Center Configuration Manager SCCM and the System Management Server SMS in order to provide IT personnel and management with accurate hardware and software inventory, security vulnerability remediation, inventory device components and provide an effective mechanism for installing software and hardware updates and upgrading processes remotely. Prepare, test and field software packages for the automated distribution of software applications, updates, security patches, and system modifications for installation and remote delivery, causing minimal disruption to the end user. Verify successful remediation through SCCM and SQL reporting. Design, program, document, develop, modify, test, install, implement, and support new or existing application software. Work with customers to test applications. Assure software and systems quality and functionality. Maintain existing software systems, whether they are locally developed applications, or common commercial, off-the-shelf COTS software. Maintain SCCM testing lab. Re-image test PCs with clean operating system images via Ghost. Maintain Security compliance by patching vulnerabilities and keeping Anti-Virus definitions up to date.
- Act as a liaison to software vendors to maintain critical systems including Microsoft Windows/Office, Adobe, SCCM and Active Directory.
Confidential Sr. PC Configuration Analyst - Packaged software applications using Microsoft Windows Installer MSI technology. Automated software applications for entire company's desktop environment using Wise Package Studio, Installshield, SMS Installer, Group Policy, and VBScript. Created, scheduled, and deployed all software applications via Systems Management Server 2003 SMS , and Group Policy. Deployed Microsoft monthly security patches. Provided tier 3 technical support.
- Created and implemented security patch procedure. Scheduled and coordinated monthly meetings, testing and deployment of critical security patches for all company workstations. Patches tested and deployed globally within three days.
- Created Standard Operation Procedures document for Japan.
- Planned, developed, and executed Windows XP upgrade project for entire company consisting of 5000 users globally. Upgrade was completed remotely using SMS, RIS Right Click. Process saved the company over one million dollars, and was completed ahead of schedule.
Confidential Tier 3 PC Analyst Confidential Tier 2 support Helpdesk Analyst Confidential Senior Firefighting and Shipboard Damage Control Instructor Operations Specialist |
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