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Desktop Support Resume Profile

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NY

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SKILLS

  • Hardware: Dell desktop, Lenovo laptops, HP Printers/Document senders,
  • Network Routers Wired, Wireless , Cabling Network/Serial
  • Software: MS Office 20XX, Outlook, Excel, Word, PowerPoint, Track-It,
  • Magic, Norton Ghost, Adobe Acrobat, Remote Desktop, Citrix, Lotus Notes,
  • Window/Windows Server, Mac OS

EXPERIENCE

Confidential

  • On-Site Support
  • Support of Windows 7 Laptops
  • XP to Windows 7 Migration
  • Performed re-imaging of corrupt laptops
  • Network Encryption on user accounts
  • Printer repair
  • Migrations
  • Inventory
  • HP SM9

Confidential

On-Site Support

  • Performed OS upgrades of 1200 Machines
  • Inputted problem resolutions into database system
  • Migrated Email Outlook accounts
  • Support of MS Office and Outlook mail client
  • Created and Disabled user accounts

Confidential

Helpdesk/Desktop Support

  • Supported 1600 users in a windows environment
  • Logging of 40 calls per day into Magic Service Desk System
  • Diagnose issues related to internet connectivity such as routers and
  • Switches
  • Support of MS Office and Outlook mail client
  • Support of User Accounts and passwords in active directory

Confidential

Technical Support Level III

  • Supported Networked environment of 10,000 users
  • Deployed and trained new employees on use of Lotus Notes
  • Supported users in XP/Windows 7 Desktop environment
  • Supported BlackBerry Mobile device
  • Supported user in Citrix environment
  • Responsible for service of all HP printers
  • Support and configuration of Lotus Notes
  • Logged all calls using remedy

Confidential

Desktop Support Specialist

  • Migrated workstations from w2k to windows XP
  • Migrated 800 User to blackberry 4.0 accounts from 3.0
  • Migrated users to Citrix environment
  • Responsible for service of all HP printers and PDF document senders
  • Support user in Citrix environment
  • Logged all calls using remedy

Confidential

Desktop Support

  • Creating user accounts and passwords for XP environment
  • Implementing password complexity program
  • Verifying and implementing group shares
  • Rollout of 2000 plus XP workstations
  • Migration of NT to XP workstations using GHOST

Confidential

Helpdesk Analyst

  • Support of 1650 Schools and 80,000 users throughout NYC in a
  • Windows 95, 98, 2000 environment
  • Logging of 50 calls per day into Magic Service Desk System
  • Diagnose issues related to internet connectivity such as routers
  • Switches
  • Support of Mainframe Applications and mainframe printing applications
  • Support of MS Office 97, 2000, 2002 and Outlook XP
  • Support of User Accounts and passwords

Confidential

Helpdesk Analyst

  • Support of 1000 User in a Windows 2000 environment
  • Support of Siebel applications
  • Support of Outlook XP
  • Support of internet security site
  • Use of Horizon ticket logging application

Confidential

  • Windows 2000 Rollout Specialist
  • Rollout of 1000 windows 2000 workstations
  • Configuration of Windows 2000 workstations for Novell network access
  • Configuration of Outlook 2000 for E-mail retrieval
  • Configuration of IBM laptops
  • Installation of network printers
  • End user support

Confidential

Third level Tech Analyst

  • Help desk support of 5000 users
  • Configured peer to peer and Client/Server networks
  • Support various e-mail packages including MS Outlook and Exchange
  • Testing of new software
  • Supported NYL proprietary software applications

Confidential

Network Consultant

  • Installation of 1000 machines in networked environment
  • Configuration of DNS, WINS and IP addressing
  • Installation and configuring of Networked HP printers
  • Help desk support

Confidential

  • System Engineer Y2K consultant
  • Desktop Support
  • Configuration of virus software
  • Upgrading of software for Y2K compliance
  • Upgrading of software for IBM laptops

Confidential

System Engineer Y2K consultant

  • Y2K remediation of 1000 NT/95 workstations
  • Upgraded software for Y2K compliance
  • TCP/IP, DNS and NIC configurations
  • Installation of virus protection software

Confidential

Senior technician

  • Implemented, administered and supported various networks
  • Configuration of routers for WANS to LAN services and firewall
  • Protection
  • Consultation and ordering of various brands of hardware i.e. routers,
  • PC 's, printers
  • Help desk support

Confidential

Desktop support

  • Created user accounts for NT networks
  • Configured TCP/IP, DNS, WINS and proxies for Internet access
  • Help desk support

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