Senior Desktop Support Analyst Resume Profile Hartford, CT - Hire IT People

SUMMARY

Organize people utilize their strengths while always building networking relationships
Progressive growth from desktop support to Network Administrator with hands on experience
Exposure and experience to diverse technologies with a track record of taking initiative to get the job done.
Support custom applications absorb large amounts of documentation to fully understand any application.
Known for having the creativity and knowledge to think outside the box and utilize existing resources to solve sometimes multi-faceted, complex problems that span different technology groups.

TECHNICAL SKILLS

Technical Support	MS Office 2000/2003/2007/2010	Vendor Management
Migrations / Mac OS	Citrix/VNC/Visio	Exchange Server 2003/2007
Network Administration	Ghost/Drive Image/Altiris	LAN/WAN/Star/Ring
Helpdesk/IT Management	Backup Exec/Arcserv	Active Directory
Microsoft Office Suite/XP	TCP/IP / VB script / Power Shell	Cisco Routers/Switches
Windows XP/Vista//Linux	DNS/WINS/DHCP	IBM/Nortel/Dell/HP/Acer
Windows 7 x32/ x64	Windows Server 2000 / 2008	Hubs/Switches/Bridges
Windows 2000 Professional	Server 2003 x32/ x64	Coax/CAT5/Wall Fishing
Basic/Network Hardware Android / Windows Mobile	Servers/Routers / VMware Avaya / CISCO Phones	Registry / SBS 2011 Remedy/CA/ZOHO
VMWare ESXi	Diskeeper / defrag / Defraggler	VB script / PowerShell

PROFESSIONAL HISTORY

Confidential

Senior Desktop Support Analyst

Built VMs, Servers, Laptops, Desktops, Cubes and Blades with Altiris
Used power shell scripts to set permissions on Exchange 2007
Developed and documented a more time efficient way to deploy laptops to users in the field
Tested and created a solution to deploy ManageEngine PC's in the field to cut down on bandwidth

Senior Desktop

Confidential

Installed SMS, registry modifications, made changes to Windows AD groups and permissions
Maintained VERITAS backup rotation daily for offsite DR
Central point of contact for IT related issues
Attended weekly meetings, discussed common upcoming goals
Supported multiple domains and multiple locations
Installed and confirmed encryption of hard drives
Supported VIP users ranking from AVP, SVP, MD and Principal
Supported Lotus, Outlook 2007, Blackberry, Nortel VPN, RSA, Safe boot and Sametime
Setup AV equipment for meeting and conferences
Handled phone calls and tickets through a CA ticket system
Built desktops and laptops with ghost images and customized user applications

Network Administrator / Sr. Desktop Support

Confidential

Created user groups in Microsoft Active Directory
Configured CISCO catalyst switches and PIX firewall
Managed exchange 2003, GFI spam filtering, AD accounts, VB Scripts and batch scripts
Implemented WSUS, CA BrightStor backup solutions and documented new process
Performed asset management and document control for tracking purposes
Managed 2003 servers in two domains and ISA through RILO, WAN, VPN and RDP
Configured ftp services for applications and set permissions on accounts
Monitored Wintel Servers in a California Data Center
Built PC's, managed the Share Point Server 2003 and maintained Symantec Endpoint Protection
Supported T1's, PRI's Voice and data, Avaya IP office and multiple VPN's
Provided on-call and after-hours support for both the users and the servers
Used VMware to test pre-production functionality and made recommendations
Corrected network and server issues by identifying and troubleshooting root components
Identified root cause issues, worked with developers to resolve application issues
Implemented monitoring tools on servers to indentify bottlenecks

Senior Desktop / Deployment Support

Confidential

Senior lead for 5 desktop deployment technicians
Worked for both IB Investment Banking and GLAM Global Asset Management
Installed and solved problems with remote tools, SMS, regedit, MMC and remote assist
Installed software packages, Oracle, Business Objects, SAP and Market Data Apps
Deployed new PC's to traders on the trade floor, setup and configured 2 PC's and 8 monitors
Performed hardware repair and installation of memory, hard drives and video cards
Used Remedy to field calls from users with helpdesk calls, change and task tickets
Supported VIP users, AD Associate Dir. , ED Executive Dir. and MD Managing Dir.
Staged users machines for deployment and easy recovery
Followed up with different groups in different parts of the world, Australia and Singapore
Staged computers with custom imaging software that installed business specific applications
Installed and troubleshot Blackberry devices, documented new fix

Helpdesk / Desktop Support / XP Rollout

Confidential

Installed scripts, activated Blackberries, loaded ghost images and performed DOD disk wipes
Managed Exchange 2000 and Exchange 2003 for clients
Provided desktop support in Linux, Mac OS, Windows 9x, 2000, XP, AD, Citrix and Novell shell
Setup and corrected LAN/WAN issues TCP/IP, DNS, WINS/DHCP, Dial-up, Wireless
Used PCAnywhere, NetOp, WebEx, Terminal Services, Radmin and RDP
Setup multiple Operating Systems Linux, Windows XP, 2000, 2003
Installed Avaya IP phones, network printers and shares
Decommissioned servers at end of life
Performed system migrations, switch and equinox, POS systems and LANDesk
Logged and tracked calls in Tivoli and TrackIt
Spoke to vendors to solve hardware and software issues
Installed and configure CISCO Wireless Aironet card using LEAP
Setup Microsoft Exchange profiles, Oracle and View Star
Repaired IBM and Dell laptops, provided residential and business customer service
Installed and configured applications, installed DSL and cable modems
Managed technicians and reported their progress