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Help Desk Resume Profile

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Cahokia, IL

OBJECTIVE

  • To obtain a position that will allow me to utilize my management and technical experience. COMPUTER PROGRAMS SKILLS Microsoft Word Apple Configurator Meraki Microsoft Excel Google Apps for Education Accelerated Reader Microsoft PowerPoint Everyday Math Pearson SuccessNet- Reading Street Microsoft Outlook Data Entry Spelling/Vocabulary City
  • Training Inventory Scheduling
  • Cash Register POS Computer Repair Planned Maintenance
  • Deposit Validations Web Design Customer Service
  • Skyward Student Information System Kaseya STAR Reading/Math/Early Literacy Promethean Software/Products Help Desk

EXPERIENCE

Instructional Technologist / Webmaster/Help Desk

  • Provide training to teachers in the use of current technology to meet curriculum goals and in computer competencies
  • Managed/produced cleaning schedules that are realistic to keep and provide a safe environment to produce food
  • Monitored and tracked labor hours used and customer counts to determine efficiency ratios that will produce profits while maintaining customer satisfaction
  • Provided constant training to current and new employees on company policies and procedures
  • Hospitality and Kitchen Manager Managed staff in both dining room and kitchens to ensure customer satisfaction
  • Create queries and conduct analytical studies to build reports/presentations for board members and senior leadership
  • Performed scheduled tasks to extract, transform, and load data into existing or new software designed to support analysis, reporting or educational needs
  • Maintain safe practices and protection of student records for confidentiality purposes
  • Perform computer hardware, software and network troubleshooting, maintenance and simple repairs if necessary within the scope of and with the intent to train staff to perform these tasks for themselves . In as much as possible, these activities are limited to verifying and clarifying difficulties for reporting purposes.
  • Use Kaseya PC remote access/management program to perform PC imaging, maintenance, and installation of software
  • Test and evaluates new equipment and software
  • Development and implementation of technological professional development
  • Supply and create handouts, web-based resources, manuals and other materials on the use and implementation of software programs, computer hardware and technology integration strategies, as needed to support instructional goals
  • Participate in development of activities that help integrate technology into various curriculum areas at the local/state level
  • Manage and maintain 400 iPads
  • Manage and maintain user databases for multiple systems/networks
  • Provide instruction and training for administrators, teachers, and other staff in the use of software applications, hardware, Internet resources, system policies and practices, technology integration strategies and initiatives
  • Provide training to teachers to ensure integration of student computer competencies as outlined by state guidelines/mandates
  • Organized restaurant stock rooms and coolers to provide a better flow of service

Property Manager

  • Managed over 450 residential rental units
  • Ensured compliance with applicable Section 8 regulations and Housing Authority policies, city codes
  • Showed and leased apartments to prospective tenants, prepared tenant certification
  • Screened prospects, processed credit and background checks
  • Inspected and maintained property
  • Handled contractor accounts, maintain maintenance supplies and managed a team of 10 employees
  • Collected rent and deposits
  • Marketed property several ways Internet, print ads, signs, and local businesses
  • Settled tenant complaints and maintenance issues
  • Handled collections, processed evictions, terminations, violations, abandonment

Assistant Manager

  • Managed staff in both dining room and kitchens to ensure customer satisfaction
  • Provided constant training to current and new employees on company policies and procedures
  • Monitor and track labor hours used and customer counts to determine efficiency ratios that will produce profits while maintaining customer satisfaction
  • Managed/produced cleaning schedules that are realistic to keep and provide a safe environment to produce food
  • Assistant Manager Managed restaurant systems, including financial data, staffing, scheduling and labor costs Generated regular monthly reports in order to track food cost, damage and loss, financial projections and deposits
  • Guided the hiring, training and disciplinary process of crew members
  • Monitored the safety practices and restaurant conditions on a daily basis, planning for maintenance and training
  • Maintained inventory and developed orders for food supplies and equipment
  • Plan, organize, and oversee club fundraisers, community service projects, and scholarship funds
  • Serve as liaison between club, school district, and community
  • Club representative for the Community Committee for School Improvement Grant for Cahokia High School

Advisor

  • Supervised and guided students during meetings, service projects, and fundraisers
  • Volunteered 2 years at Key Club District Conventions as adult chaperone
  • Volunteered 4 years at Key Leader Camp as an adult leader
  • Volunteered 4 years at Rotary Youth Leadership Award Camp as an adult leader

Group Study Exchange Team Member

  • Created a digital presentation about history, industry, farming, and education in Southern Illinois to present to Rotary Clubs throughout the exchange
  • Served as an Ambassador of Rotary International District 6510 to the Rotary District in Espirito Santo, Brazil: Traveled within Brazil to multiple companies and organizations learning about their operations and impact on the economy/culture

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