Country of citizenship:

Military Spouse Preference:

Executive Order 13473

Veteran's Preference:

Spouse of active duty service member who relocate to accompany their sponsor on a permanent change of station move

30 percent Disabled Veteran: 10-point preference based on a compensable service-connected disability of 30 percent or more

Veterans Employment Opportunity Act of 1998: Veterans preference eligible

Veterans' Recruitment Appointment: Receipt of campaign badge for service during a war or in a campaign or expedition

Registered for Selective Service

Yes

Contact Current Employer:

Yes

AVAILABILITY

Job Type:

Permanent

Work Schedule:

Full Time

ENVIRONMENT:

Client/technician-level

Performed initial fault assessment and resolution in support of Air Force Reserve Command AFRC . Performed touch maintenance and remote administration. Analyzed and routed all trouble tickets and coordinated between the Consolidated Help Desk, Client Support Administrator CSA , local Network Control Center, and other AFRC organizations to ensure problem resolution. Used a job tracking system such as Remedy or similar service, maintained historical database of reported problems, and associated events, provided the local Accountable Officer AO with statistics of calls received, number of trouble tickets submitted, average resolution time, listing of technical bulletins and information guides issued, and trend analysis information. Prepared and coordinated reports of software, operational, or documentation deficiencies with the user and the government. Coordinated between the Consolidated Help Desk, CSAs, Major Command Coordination Center, and other technicians on the status of trouble tickets. Assisted the Help Desk Operator and CSAs in problem resolution. Provided Tier 1 and Tier 2 client and network level support as required. Provided technical, operations and training support to users of company's personal computers either by telephone or on-site relative to desktop hardware and software packages. Performed hardware diagnostics and coordinated repairs. Assisted in planning and designing personal computer support Systems. Acted as liaison for data transfer Systems design and implementation. Installed and tested personal computers, printers, or other peripherals configured operating system and applications software programs. Developed reports and databases. Provided technical support for personal computers.

ENVIRONMENT: Performs initial, on-site/remote fault assessment/resolution in support of 2.1K peripheral devices, providing immediate Tier III support to 1K Defense Logistics Agency DLA depot and regional field sites users. Performs a combination of help desk phone support, desk-side technical support and bench-top diagnosis and repair. Resolves technical software and hardware problems in accordance with established policies and procedures. Diagnoses and/or resolves problems in response to customer reported incidents via trouble tickets. Reviews proposed additions to the database. Suggests resolutions that are most likely to be used on a regular basis. Manages internal IT moves and installations of IT equipment to assure adequate coordination of IT technical support. Promulgates and assures conformance with Office of Information and Technology security policies by de-commissioning equipment, filling out appropriate paper work, following procedures to surplus outdated or damaged Systems and equipment. Communicates orally with clients and customers. Provides technical, operations, and training support to users of telephone remote administration or on-site touch maintenance relative to desktop hardware and software packages. Performs hardware diagnostics and coordinates repairs. Develops reports and databases.

Client/technician-level -

• Analyzed network problems and outages within Remedy and Magic job tracking Systems in response to customer
• reported incidents troubleshot, routed, and resolved 99 of 123 trouble job tickets, addressing each trouble ticket
• within 3 hours, resolving 80 of tickets remotely and expanding end-user support from 8 to 24 hours - Managed access to Windows-based files, applications, devices, and networks initiated Remote Desktop Connection
• for helpdesk operations 500 network devices installed for 300 Supply Center users, whom lauded The service you
• provide is by far much better than the AF provided . - Accomplished 100 inventory on DLA IT assets identified over 2.5K IT peripherals and updated floor plans within
• 23 warehouse operations maximized product availability and fulfillment of new customer requirements - Developed shift change log created 25-item checklist for on-coming and off-going shifts Project Manager: I feel it
• has truly helped pass important information to the next shifts. - Hand-picked by IT Site/Project Managers to author Help Desk workflows described information flow from user level
• to ticket resolution standardized procedures to resolve end-user computer problems - Oversaw/monitored NetSight and MapRF network management software to identify, isolate and repair defective
• network failures dispatched and quickly repaired infrastructure devices and restored DLA network topology

ENVIRONMENT: Led and managed diverse 77-person Operations and Plans and Resources Flights, which consisted of eight wing-level programs including help desk, info assurance, knowledge operations and equipment accounting. Served as information technology specialist providing planning, policy development, application support and project management for enterprise solutions to enhance IT customer support services. Planned/organized, and oversaw the activities of geographic helpdesk zones. Served as a senior Systems analyst and advisor to the installation on customer's services applications. Assessed policy needs and develops policy and procedures governing IT activities. Provided technical guidance and instruction to users and other IT specialists. Planned, coordinated and managed configuration control of IT assets. The Operations flight was made up of six elements or work centers that provisioned, sustained, and maintained Air Traffic Control and Landing Systems, voice, data and video networks, both wired and wireless as well as providing base knowledge operations capabilities. These missions were accomplished by providing a network control center capability, including a client service center, network management, server administration, and network information assurance services. The Plans and Resources Flight was made up of four elements or work centers that provided mission services to the Operations Flight as well as the base. These roles included managing activities related to the base-level Command, Control, Communications, and Computers C4 Systems planning, including overseeing 450M in base infrastructure and 47 comm. projects valued at over 400M: plans support, including mobility/deployment planning, strategic planning, and requirements analysis implementation, including architectures, integration, direction, and standards resources, including budgeting and billing and human resources/functional management, including agreements and contract management and managing the squadron's 3.5M annual budget and validating the squadron's 204 manpower authorizations. Supported the US Central Command, US Special Operations Command, 6th Air Mobility Wing and 51 other mission partners on base. Served as information technology specialist providing planning, policy development, application support and project management for enterprise solutions to enhance IT customer support services. Planned/organized, and oversaw the activities of geographic helpdesk zones. Served as a senior Systems analyst and advisor to the installation on customer's services applications. Assessed policy needs and develops policy and procedures governing IT activities. Provided technical guidance and instruction to users and other IT specialists. Planned, coordinated and managed configuration control of IT assets. The Plans and Resources Flight's roles included managing activities related to the base-level C4 Systems planning, overseeing 450M in base infrastructure and 47 comm. projects valued at over 400M: plans support, resources, and human resources management. Identifies and breaks down problem resolution approaches and works with network specialists, application developers and security specialists to prevent recurring problems. Documents solutions to problems and recommends fundamental changes to Systems configurations to prevent recurrences. Supervised Flight Management. Demonstrated ability to plan, direct, coordinate, implement, and control a wide range of work activity. Managed and directed personnel resource activities interpreted and enforced policy and applicable directives. Established control procedures to meet work goals and standards. Recommended or initiated actions to improve functional operation efficiency. Planned and programmed work commitments and schedules. Developed plans regarding facilities, supplies, and equipment procurement and maintenance. Responsibilities included managing a safe, secure, healthy workplace that maximized value and minimized waste. Period measures: Planned/executed flight action plan for implementation focusing on increase in efficiency of existing/deployment of new C4 and Infrastructure C4I Systems, quality services, improvement of human resources, health/fitness, off-duty education, community involvement, and esprit de corps. Executed full range of human resources for 77 personnel, including Enlisted/Officer Performance Reports, decorations, awards and performance appraisals and feedbacks. Developed process to ensure personnel completed required documentation and training in accordance with scheduled timelines. Directed flight self-assessments twice a year and ensure 100 compliance within 60 days.

• Oversaw Project Management. Managed wing-level quarterly planning forum, as required by Wing Commander to discuss current/future issues affecting base C4 infrastructure. During Systems Telecommunications Engineering Manager-Base Level STEM-B's monthly on-site, led project strategy with USCENTCOM/USSOCOM to ensure united front in solving priorities. Ensured all C4 requirements and technical solutions were reviewed by STEM-B and certified with DoD C4 system architectures, as needed. Directed evaluation of Mission Capability Packages, ensuring all logistic support issues for new Communications-Computer Systems were addressed early in program development, as scheduled. Validated insertion of all comm. requirements and technical solutions in base C4 Systems blueprint monthly.
• Directed Unit Deployment and Resource Management Functions for an over 300-person squadron. Improved process to ensure accurate reporting monthly of air and space expeditionary force reporting tool and status of resources and training system. Implemented a course of action that guaranteed Comm. Squadron's obligations were identified in 21 war, support, and contingency or programming plans. Ensured these plans were briefed to unit leadership as they were updated. Developed unit readiness visibility by meeting weekly and flight leadership and monthly with commander to identify shortfalls and trend analysis. Exercised fiscal responsibility by executing unit assigned, executable funds.

DUTY PERFORMANCE:

IT Project Management

• - Setup/postured the squadron's Department of Defense Workforce Information Assurance Program, positioning 25 of
• 34 certified personnel against unit manning document-coded positions. Helped MacDill exceed the command's goal
• by 20 percent, and improved wing's ability to prevent, deter, and respond to network threats - Defined 856 customer requirements for new and modified Systems led monthly strategy meetings with base
• engineer, US Central Command, and US Special Operations Command reps set objectives for short/long-range
• planning and acceptance of new comm. systems based on analysis of business needs and practices - Anchored project activities' implementation prepped comm. planning forum briefers, who initiated management of
• 450M IT architecture HQ CEO recognized outstanding customer support affecting base C4 infrastructure - Oversaw C4I forum/brief prepped briefers commanders recognized outstanding support of Wing/mission partners - Fine tuned performance of Systems development activities command inspectors lauded 4 info security/assurance
• programs as awesome/flawless/zero findings/best - Developed project plans prioritized wing's top 15 comm. projects postured base for 10M major command funding - Planned/developed telecommunications systems' methods/procedures/policies led monthly strategy meetings set
• objectives for acceptance/install of 48 new comm. systems - Led major network projects from inception thru completion supervised ops for 25 developmental projects/ 27M
• technical solutions and schedules timely implemented

Hours Per Week: 50

ENVIRONMENT: As Squadron Superintendent, managed 23 multi-disciplinary project teams, excelling in overseas, deployed and home units led 190 people in 23 job specialties. Leader of incredible breadth outstanding performance overseas, deployed and home station excelled in all. Served as integral part of a communications squadron Command Staff or leadership team, which included the Commander, Deputy, Squadron Superintendent, First Sergeant and the Policy and Evaluations work center. The Command Staff also included Training, Security, and Unit Deployment program managers and the commander's administrative staff. The Policy and Evaluations work center was the 'eyes and ears 'of the commander and expected to have a good understanding of the pulse of the organization. Quality Assurance QA provided the unit a third-party evaluation process to ensure mission accomplishment occurred with the confines of public law, DoD/AF policy and guidance or technical orders. QA also provided unit leadership with an analysis, reporting, deficiency resolution capability, and served as unit self inspection program monitor.

DUTY PERFORMANCE: Functional Management -

• Deployed to Al Udeid, Qatar for 133 days as US Central Command Air Forces' Communications and Information
• Functional Manager FM , supporting 19K deployed Airmen at 27 fast-paced forward operating bases in 15 countries.
• USCENTCOM AF Comm. and Info FM and A6 Supt/First Sergeant Combined Area Ops Center CAOC - Expertly sourced 73 Radio over Internet Protocol Network Air Expeditionary Force requirements, protecting the air
• defense of Baghdad and convoy's command and control. These actions were vital to saving lives and leveraging
• battlefield management and troop safety, bringing 100,000 soldiers inside the wire. - Unyielding efforts as the deployed FM increased the theater's operational continuity by 20 percent in support of
• Operations ENDURING FREEDOM and IRAQI FREEDOM, Joint Task Force Horn of Africa and Global War on Terrorism - Expeditionary leadership performed Balad, Iraq site visit got forces' input/firsthand look at mission contributions - Senior analyst on 50 comm. authorization change requests critical to 99 fill rate at CAOC/two expeditionary wings - Readiness developed on-line training/use survey ensured 280 battlefield Airmen had right training/equipment/info - Validated 55 new 365-day deployed slots cemented crucial continuity/ops stability for key theater manpower billets

IT Project Management -

• Oversaw preparation and execution for three major 2006 inspections: Air Traffic Systems Evaluation, Information
• Assurance Assessment and a Postal Inspection, resulting in two Excellent ratings, a United States Air Forces in
• Europe Best Practice and four laudable by the inspectors - Solidified wing's Resource Augmentation Duty program set up reporting structure/rules of engagement for 205
• augmentees. Increased readiness 33 and filled 15 key contingency roles, contributing to wing's best performance
• on a United States Air Forces in Europe Nuclear Surety Inspection in 12 years - Demonstrated project oversight 3.6K accounts validated supported DoD Stand-down and thwarted network risks - Project management expertise allocated radio frequency RF spectrum installed RF ID tags on 70 critical weapons
• being transported increased inventory tracking efficiency 50 - Managed manpower created 100-action item work breakdown laid way ahead for Manpower Document cleanup

ENVIRONMENT: Selective duty assignment. Directed/managed 125K Headquarters Allied Air Forces North HQ AIRNORTH CIS Training Program administered over 1K annual course allocations 1,280 forces trained, skill-upgraded, combat-ready/deployable. Led training effort in support of 25M comm. projects to better cultivate the skills, job performance, and success of over 1,200 multinational military and civilian team members that consisted of 9 directorates, 5 Combined Area Operations Centers and two CIS squadrons in 5 countries.

DUTY PERFORMANCE: Training/IT Project Management

• -Hard-charging leader set the highest standards of excellence in developing a training program for a 1,280-person
• organization dedication/service set him apart from peers -Immediately transformed training program coordinated 200 training allocations for interagency courses 100
• on-time rate, unmatched by any other NATO command resulted in HQ meeting all training needs -Translated multinational training plan into procedures NATO committee adopted and published worldwide in NATO -Created a communications training pamphlet for 300 aviators and air battle managers supporting the Northern
• Region's Combined Joint Forces Air Component Command and enhancing air tasking to in-theater units 25
• training and spin-up time halved. -Solved CIS training disparity between allies authored exhaustive train-the-trainer strategy to provide specific OJT
• structure for the NATO CIS environment reduced commercial training requirements by 50 -Reengineered training Employed consultants to instruct off-site courses cut industry training costs 50 -Innovativeness reutilized official curriculum student handbooks in technical courses saved 14K annually -Unmatched organizational skills Launched over 850 agency, interagency and commercial CIS courses achieved
• 100 versus 90 command on-time report rate to allot students slots strengthened mission. -Pioneered 21 course outlines to facilitate in-house instruction of 7 Microsoft-based desktop applications standardized
• core-expert skill sets for instructors/800 users reduced commercial training costs by 31K -Secured 50K of AF training for 10 US LAN managers achieved 100 crew position qualification rate -Institutionalized USAFE Computer Training Center as a NATO resource saved 20K in training and per diem -Initiated/conducted HQ's first-ever training needs analysis identified/defined current and future training needs
• resulted in accurate and reliable projection of training and funds -Deployed to Balkans in Operations' CMSgt duty in support of Operation JOINT GUARDIAN. Significantly contributed to
• NATO HQ Skopje in Macedonia operational capabilities. Responded to customer requirements by steering a vision of
• a recurring Emergency Support Team training program set up practical training for 26 crisis project teams
• bettered 2 real/reported incidents' response time 25 .

Part-time Associate Network Engineer

DUTY PERFORMANCE:

Client/Technical Level - Imaged computer hardware drives installed new operating system on 2K desktop Systems planned/designed Pentagon agency's computer support system and enabled centralized network management