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Help Desk Technician Intern Resume Profile

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NY

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Objective

Seeking a challenging position with an organization that will utilize my IT skills and education to benefit mutual growth and success.
Professional Experience

Confidential

Desktop Support

Responsibilities:

  • Imagined multiple computers using ghost/clonezilla.
  • Setup new users PC and laptops with encryption
  • Installed all software and printers needed
  • Worked with Microsoft Office 365 and Windows 7 8.

Service Desk Support

Responsibilities:

  • Working with multiple applications, troubleshooting KeyBank employee's issues via remote access, email, phone, and ticket system. Service Manager
  • Supported Users in Windows 7 upgrade
  • Experience in both Lotus Notes and Microsoft Outlook as well as Cisco Jabber, and Configuration Manager, in Windows XP and 7 environments
  • Using great communication and verbal skills, and good problem solving skills to meet clients needs
  • Troubleshooting VPN, Printers, and Scanners issues, as well as other hardware problems

Desktop Support

Responsibilities:

  • Troubleshooting network problems, repair computer systems, hardware and software install
  • Configure user's desktop, printers, email, and more. Install and work with Active Directory and Microsoft Windows7 / XP
  • Wipe computers and reimage them, deployed and recovered PC's, work with the helpdesk, password resets, imaged multiple PC's using KVM switch and assisted with inventory
  • Supported up to 3,000 users, experience with ticket system
  • Worked with Office 365

Help Desk Technician Intern

Responsibilities:

  • Update, configure, install programs/uninstall, computer repair
  • Use of UNIX/Linux, Windows all , Servers, ect.
  • Analyzed systems problems, ran preventative tests
  • Repair and update old systems, installed then configure new systems
  • Performed maintenance on copy machines, Xerox scanners, printers
  • Performed server updates on a regular basis.
  • Troubleshooting, diagnosing, and worked with Lotus Notes

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