Help Desk Support Technician Resume Profile ,Wayne, PA - Hire IT People

Summary of Qualifications Workstation/Software/Application, R D, Network and Help Desk support professional with an extensive background supporting clients of all skill levels in a wide variety of situations. Proven ability to consistently deliver world-class customer service and satisfaction through excellent interpersonal, communication and problem solving skills. Solid track record of success, supporting network administration with proactive improvements to efficiency, reliability and accessibility for maximum user benefit.

Technical Skills

Applications Operating Systems Supported
MS Office 4.3/7.0/97/2000/XP/2010
Enterprise Administrator
Ghost 3x/5x
Lotus Notes 3/4.x/5.x
MSExchange Administrator
MS Windows 2000 Pro
MS NT Server 4.0/2003
Novell Client
Oracle
MS Windows 9x/NT/XP/7/8
OS/2 Warp
Proxy Server 2.0
Remedy Action Request
Unix
WinInstall
Employment History:
Desktop Support Engineer

Achieved superior desktop support to all Shire employees. Successful implementation of SCCM for remote IT troubleshooting. Supported Dell, PC's and laptops. Installed Modems, Scanners and Printers. Troubleshot, Installed and Supported Microsoft Office versions 2003, 2007 and 2010, MS Project and other applications. Utilized Ghost software for Image installation for a refresh project.

Confidential

Associate IS Engineer

Provided Global Telephone Application Customer Support. Provided Global Telephone Software and Hardware Support in a Server Network environment. Provided Telephone and remote connection Scan To File and Bass support, Supporting Servers, Workstations, Software, Printing, CD Burning, and Scanning. Updated Software on the Scan to File server and Workstations. Adjusted User Rights on the Server and Workstations in the Scan to file system. Supported Multifunction Copier/Printer/Scanners. Supported Windows 95, 98, XP, NT 4.0 and Windows 2000. Assisted in implementing changes to become Sox Complainant. I ensured that all calls are documented correctly and accurately. Utilized the Remedy ticketing system for documentation and tracking of potential reoccurring issues. Follow up, with the customer to ensure the issue is resolved and the customer is apprised of the situation. Changed and Added User Network Accounts using Enterprise Administrator. Changed and Added User Accounts, Unlocked Accounts, Reset Passwords, and Printers on the UNIX Mainframe. Troubleshot PC related hardware, software and operating system problems. Assisted in troubleshooting Network and Server problems. Assisted Users through setting up their profile in MS Outlook, dial in access and other applications. Remotely Troubleshot and repaired Laptop and Desktop PC's.

Senior Desktop Support Specialist

Provided Local and Remote Desktop Software and Hardware Support in a Novel and Windows NT Network environment, Supporting OS/2 Warp, Windows 95, 98, and NT 4.0. Supported Compaq, IBM Desktops and Laptops. Troubleshot and Supported Microsoft Office 4.3 and 97. Installed, Troubleshot, Supported RAS and Dialup network connections. Installed, Troubleshot, Supported Lotus Notes 5. Utilized Ghost software for Windows NT 4.0 and Windows 95 Image installation for refresh of over 100 PC's and Laptops. Maintained backup tapes. Maintained spreadsheets for PC, TCP/IP, PCID's and Employee inventory.

Help Desk Support Technician

support specialist for E-mail, Support Microsoft Exchange and Outlook, Internet mail and Lotus Notes mail.

Network Administrator Backup

Setup, Managed, Troubleshot Network Accounts using Enterprise Administrator and User manager. Setup Groups and Added users to groups for share access. Setup home directories within the directory structure. Ran backups using Arcserv, checked and changed backup tapes. Installed, Supported, Troubleshot and Repaired Windows NT 4.0, 2000 Server and DHCP for Windows NT 4.0, 2000 Server. Utilized Ghost versions 3 and 5 software for Image installation for the entire site refresh. Supervised 2 People for a temporary assignment. Troubleshot, supported all Windows Versions, OS/2 2.11, and 3.0 workstations. Supported IBM, Compaq and Dell, PC's and laptops. Installed, Troubleshot, Supported Internet access. Installed Modems, Scanners and Printers. Troubleshot, Installed and Supported Microsoft Office versions 4.3, 97, 7.0 and 2000, Microsoft Outlook, on an Exchange Server, MS Project and other applications. Installed, Troubleshot, and Supported Lotus Notes 3, 4, 4.5 and 5.0. Installed applications using SMS, Wininstall and manual installation procedures. Supported LAN Wan using TCP/IP NetBEUI protocols. Troubleshot, Supported Internet access, RAS and Dials network connections Backup for Maintaining Routers, Switches and Hubs.

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Help Desk Support Technician Resume Profile

Wayne, PA

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