Help Desktop Support Technician Resume Profile Raleigh, NC - Hire IT People

Objective: To provide the company that I work for the best possible employee in the ever-changing field of Information Technology. Results focused professional with strong technical background primarily in a corporate environment. Proven ability to create solid relationships both internally and externally to consistently meet and exceed corporate goals. Qualifications Eleven years of computer support, including network support and help desk experience. Proven experience in network/hardware/operating system troubleshooting, PC assembly, system integration, technical support, and customer service. Productive self-starter with a strong work ethic consistently achieves goals. IT Asset Management

Skills

Document Control Tracking Software Check Printers Windows 98-Windows 7 Microsoft Office Windows Mobile Hardware Support Software Support Networking

Professional Experience

Confidential

Desktop Support Analyst Provide second level support to the users at the Confidential Department of Transportation. Installation, relocation, modification, diagnosis and repair of workstations and peripheral equipment. Assist with the email conversion to Outlook.Software configurations included, ARC GIS, Trend Micro Antivirus, SAP, Netscape Email, and Microsoft Office Suite.

Help Desktop Support Technician

Operations Division Departmental Project Analyst II Assist in the management of the IT Asset Management Repository. Responsible for staying abreast of all changes to licensing schemes to ensure contractual compliance. Participate in the development, documentation and implementation of the Software Asset Management program on an enterprise wide level.
Reconcile software licenses, performing tasks necessary to accomplish an accurate reconcilement.
Development of analysis, statistics and reporting related to current BB T software licensing and potential cost savings avenues.
Participate as required in all projects within the bank related to Asset Management as they are developed or as directed.
Field Service Engineer Responsible for performing on-site servicing, repair, and installations of hardware, and software. Provided support in the installation, relocation, modification, diagnosis and repair of workstations, servers and associated peripheral equipment. Provided user data and application recovery. Performed maintenance tasks and resolved less complex problems immediately, while more complex issues were identified and resolved per SLA.

Confidential

Field Service Technician

Contracted to Compucom Systems Inc to perform repair and installation of hardware and software. Focus of position was to minimize system downtime and to ensure customer satisfaction.
Provided support in the installation, relocation, modification, diagnosis and repair of workstations, servers and associated peripheral equipment.
Provided user data and application recovery.

Confidential

DSL Technician III

Identified, troubleshot and resolved customer DSL and ISDN connectivity issues. Checked the client's software configurations and resolved any system conflicts. Escalated issues caused by the MCO, such as client profile corruption.
Supported OS platforms: Windows 95, 98, NT, ME, 2000 as well MAC OS7-10x.
Contacted external clients with previously escalated service issues to confirm connectivity.

Confidential

Desktop Support Technician

Provided support to internal users for MS Office, and proprietary call center software. Built workstations to meet call center specifications. Performed repair and preventative maintenance on workstations and servers, as well as installing manufacturers Engineering Change Orders. Troubleshot and resolved issues associated with network connectivity. Identified issues and utilizing company resources to enhance client resolutions.

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Raleigh, NC

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