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Lead It Technician Resume Profile

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Gaithersburg, MD

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SUMMARY

  • Energetic and solution-driven Subject Matter Expert in IT security, networking, troubleshooting, and innovative technical strategies that boost the bottom line. Diverse government and private sector experience aligning multiple disciplines, coordinating mission critical projects, and spearheading complex systems integrations that solve business problems and exceed expectations. Leading edge IT knowledge and engineering skills with a passion for effectively and efficiently resolving business challenges via technical innovation.
  • Slashes problem resolution time from 3 hours to an average of 30 minutes via proficient root cause analysis and proactive problem solving.
  • Gets the job done regardless of challenges taking over cross-functional team leadership for the last 5 months of a government contract, finishing 30 days ahead of schedule with a 50 reduced team.
  • Continuous improvement guru develops efficient assembly line operations that yielded a 300 increase in quality, speed, and customer satisfaction

AREAS OF EXPERTISE

  • Cross Functional Team Leadership t IT Project Management t Strategic Planning t Cost Cutting t Technical/Executive Skills
  • Policy/Procedure Development t Troubleshooting t Root Cause Analysis t Proactive Solutions t Risk Mitigation t SDLC
  • Disaster Recovery t Technical Resource Optimization t Prioritization t Tactical Leadership t Needs Identification t ITIL Practices
  • Cloud Application Services t SCRUM Methodology t Corporate Liaison t Workflow Streamlining t Strong Communication

PROFESSIONAL EXPERIENCE

LEAD IT TECHNICIAN

Confidential

  • Spearheaded IT support for residential and commercial clients in DC/MD/VA area. Specialized in small businesses under 40 staff . Troubleshot networks LAN, WAN, Wi-Fi , servers, desktop computers, laptops.
  • Utilized strong relationship development and communication skills to build long-term customer loyalty, references, and referrals. Upsold and cross-sold products and services. Documented all work.
  • Collaborated with company CEO on pricing strategies for hardware, software, labor costs, and other items.
  • Built network infrastructure from the ground up including running cabling, installing patch panels, switches, and firewalls. Configured Windows based servers, shared and NAS drives, user permissions, local/network printers, and VOIP phones. Performed repairs, upgrades and hardware maintenance on servers, desktop computers and laptops.

INDEPENDENT CONTRACTOR

Confidential

  • Traveled nationally to deploy hardware for multiple government agencies as well as private sector organizations that supported the government. Served as a liaison between on-site staff, IT teams, and corporate leadership.
  • Streamlined communications, ensuring deadlines were met. Installed and troubleshot Cloud Application Services.
  • Completed projects within scope, budget, and deadline despite challenges including a midstream 50 team reduction.

INDEPENDENT SYSTEMS ENGINEERING CONSULTANT

Confidential

Utilized reputation as a Subject Matter Expert and Jack of All Trades to provide technical support on an on call basis. Gained repeat business, referrals, and references through a 99 first time resolution, honest recommendations of optimal IT resources and unique ability to quickly fix nearly any problem. Identified customers' needs to customize servers and desktop PCs. Configured name brands including Dell, Acer, Compaq, IBM, Gateway, IBM, Toshiba, Dell, and Fujitsu.

TECHNICAL SNAPSHOT

OPERATING SYSTEMS: Windows Server NT, 2000, 2003, 2010 . Windows OS 95, 98, XP, Vista, 7, 8.1 . Linux Ubuntu, Mint Android, Apple Mac OS, Apple OS X, iOS, Blackberry, Symbian.

SOFTWARE: Microsoft Office 97-2013, Microsoft Exchange Server 5.5-2007. Windows Defender, Microsoft Outlook, Antivirus Symantec, McAfee, Avira, AVG, Eset-NOD, Avast, Kaspersky VERITAS Backup Exec 8.6- Symantec Backup Exec 2012 14.0 . Symantec Ghost, Acronis True Image, Acronis True Backup, Acronis Snap Deploy. ConnectWise, Adobe products, AutoCAD, OpenVPN, Smart FTP, VMware, Active Directory.

HARDWARE: Routers, Switches, Firewalls, Wi-Fi Access Points Cisco, Netgear, Linksys, Sonic, Asus, D-Link, ZyXEL, HP, Juniper . Smart Card, RFID, NAS, Tape Backup, Cameras, Printers, Scanners, Blade Servers, Ip Phones, IBM POS.

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