Objective To obtain a challenging technical position that will allow me to utilize my planning, computer, andManagerial skills with an organization that offers opportunity for both increased responsibility and professional growth.

Technical Expertise SCCM, Client Support, Desktop Support, Helpdesk Support Active Directory User ACD, Blackberry Administrator/Support, Windows XP, 7, Novell NetWare CNE, Heat, Magic, SDE, Groupwise Windows NT, Network and Workstation Support, Server builds and administration.

Software Windows Vista, 7, 8, XP Professional, Windows 2000, Microsoft Office, XP, Microsoft Outlook 2000/3, Heat, Symantec VPN, Symantec PC Anywhere, Opendocs, Interwoven Mailsite, Blackberry Desktop Manager, Novell 3.1x/4.x, Groupwise, Windows 95/98 NT, Win 2000, DOS, Meridian Telephone system, Northern Card Access system, Disaster Recovery, Arcserve, Vertaris, Inoculate.

Hardware

Desktop PC, SCSI devices, Blackberry Smart Phones.

Experience

Confidential

Retail Support Estee Lauder Contract Position

Provide hardware/software support to major retail stores nationwide. Duties range from network, desktop and software troubleshooting for various applications and network equipment. Add, Delete and Change user accounts in AD and MS Exchange 2010. Help maintain store network operation utilizing Fortinet routers and various modem types. Schedule and advise out of office hardware techs on the correct setup and replacement of store hardware.Deploying a System Center Configuration Manager 2007 SCCM Server, Configuring and SCCM Infrastructure, Managing resources, Distributing applications, Patch Deployment, Operating System Deployment through SMS 2003,SCCM 2007,SCCM 2012.

Confidential

Responsible for all Desktop related support which includes: software install and updates, printer, scanner and AV. Setup user accounts in AD. Act as both Helpdesk and Desktop support tech. Assist clients in wireless setups and Blackberry support. Provide support of Blackberries such as provisioning, deactivation and asset management. Act as business analyst for cost effective wireless service for all providers.

Lead Desktop Support Tech Contract Position

• Provide for all daily activities within the desktop tech area. Imagining of company laptops and desktops. Hardware support which includes replacing hard drives and other desktop/laptop related issues. Setup MS Outlook on client side and provide user training such as archiving, delegates and shared resources. Admin for 500 Blackberry users. Handheld support includes: BES add, change, deletes, refresh of devices, activations, troubleshooting hardware and users support. Responsible for maintain user records for reconciliation of provider billing. Work with all major wireless providers. Use Heat trouble ticket tracking system. Use various anti-spam and spy-ware remove tools.
• Provided desktop support and new user setups utilizing AD. Provide all client support for both in-house and remote users. Troubleshot and resolved all issues either of software or hardware malfunctions. Use various anti-spam and spy-ware remove tools. Setup and supported Canon scanners. Provide all client support for both in-house and remote users. Troubleshot and resolved all issues either of software or hardware malfunctions. Use various anti-spam and spy-ware remove tools. Support of companies 1000 Blackberry devices. Coordinate and purchase devices from various vendors AT T, T-Mobile, Nextel and Verizon . Add, change and delete devices on BES server.

Help Desk Analyst / Desktop Support

24 x 7 x 365 support environment. Responsibilities include, but are not limited to providing help desk and desktop support for local / remote users. Create logins with and without key fobs. Assist users with password changes. Troubleshoot login / connection failures. Insure that all users are able to access the firms Network at any time. Provide support for firm-specific applications, Windows XP, MS Outlook and MS Exchange., Blackberries and other peripheral devices. Remove spy ware/viruses when applicable. Map network paths for applicable databases. Provide level I II Blackberry support.

Level II Help Desk Analyst / Helpdesk Support

Provided 3rd shift support to local / remote users who experienced problems with firm applications, Windows XP, Outlook, Deltaview, VPN/Remote access, etc. Installed and reinstalled software where applicable. Reset LAN passwords and created new user accounts in Active directory. Provided temporary mailbox size increases, and scheduled audio video conferences. Mapped network paths for applicable databases. Assisted users with setting up manual / automatic email archiving. Provided Blackberry support and CDBurning.

General Manager LAN Manager

Novell Lan administrator. Supported all aspects of IT, including PC techs, help desk, and wiring for desktop to server connectivity. Managed company's GroupWise email system, including adds, changes and administration. Built and installed Novell Netware networks on HP / Compaq Servers. Responsible for system backups, admin, security and growth. Provide desktop support, including setup of hardware, software and client training. Supported a NT/Novell network of 400 users.

LAN Administrator

• Installed 200 nodes running IPX and TCPIP protocols in a NetWare environment utilizing Fast Ethernet over Frame Relay and ISDN backup. Responsibilities included troubleshooting client workstations, software installs and updates.
• Responsible for the overall performance of 14 Novell 3.1x/4.x servers. Maintained all servers, installed NetWare patches and fixes, Anti-Virus detection, Arcserve backups, business recovery through Com-disco. Supported all LAN connections including monitoring of Cisco routers/switches. Supported and trained 300 users on various platforms i.e. Windows 3x, 95 and 98. Supported 5 users running Oracle DBF's. Assisted in support of 3 servers running SAA gateways for connections to an IBM AS400. Managed company email system GroupWise 4.0 .
• Responsible for automating various departments outdated procedures utilizing MS Access and DBase III. Configured and installed Windows NT page server running Winbeep, a mobile paging system. Support companies Nortel Meridian telephone switch, which includes setup of voicemail boxes and various, changes and updates. Support workstations running Windows 95 with NetWare client32.

System Administrator

Supplied technical support on a 75 node DEC 5000/200 system running Saint Express Software. Installed and maintained NetWare 3.1x networks. Installed software and hardware to interface between mainframe and system users. Responsible for PC repairs and network support. Managed IT staff of 6.