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Level 1 Desk Support Resume Profile

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Experience

Confidential

Level 1 Desk Support

  • Managed IT network to ensure availability
  • Set up new user accounts while dealing with password issues
  • Installed and configured system hardware and software
  • Diagnosed and resolved client problems via phone, e-mail face to face
  • Escalated unresolved problems to other support staff
  • Created and maintained incident tickets

Confidential

Field Technician IV

  • Installed cable network systems
  • Installed computer networks, routers etc.
  • Unsupervised troubleshooting various systems
  • Maintained company vehicle
  • Daily face to face customer service interactions

Confidential

Pharmacy Technician

  • Verified Medicaid eligibility
  • Ordered products from various distributors
  • Trained new employees
  • Effectively worked with customers to solve complex medical insurance questions and to satisfy customers' needs
  • Helped pharmacist prepare prescriptions for customers

Skills and Interests

  • Experienced with the installation and implementation of various computer hardware and software. Mastery of Microsoft Office programs Word, Excel, Outlook, and PowerPoint .
  • Ability to work with several operating systems, including Windows and Mac OSX.
  • IT Maintenance, Network support, Active Directory, Troubleshooting/Administering tables, mobile devices, printers etc. Windows 7/8, Apple OS X, Microsoft Office products, Exchange, Citrix, POS troubleshooting.

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