SUMMARY OF QUALIFICATIONS

Over 10 Ten years active system administration, Executive/VIP Desktop and Technical support experience and 8 eight years hardware experience.

Technical Skills:

Operating Systems

• Strong and Deep Knowledge of Desktop and Server Operating Systems of Microsoft Windows 7/ Windows 8/Vista, Windows Server 2003 /Windows Server 2008, Windows 2000 Advanced Server, Windows XP, Virtual Machine VMware -Citrix Client/Server , Implementation of Virtual Deployment and Migration using VSM Tools, UNIX/Linux/Sun Solaris/IBM AIXand Apple Mac OS.

Office Tools, Administration and Desktop Design Application

• Technical Knowledge and understanding of Active Directory/DNS/DHCP/TCP/IP, Group Policy Objects, Novell e-Directory migration to Windows AD migration, IIS, VPN Connectivity, Client/Server Application, Microsoft Office 2010 / 2007, Microsoft Office XP 2003/2005 Suite, Microsoft Exchange Server, Backup/Restore Utility Tools, Strong Experience with Mobile Devices Tablets and Smartphone Android and iPhones, Imaging Tools, Microsoft Outlook Express, IMAP, SMTP, POP , Lotus Notes, IBM Maximo, Desktop Design tools -PageMaker,LANDesk Management Suite, Crystal Report, Designer 2000.
• WMI Scripting using VB Scriptingand PowerShell.- Utilities Anti-Virus, Malware, Spyware, Backup and Disaster Recovery tools , Animations, Electronic Design and Stimulations and Illustrators.

Non-Technical Skill:

• Highly organized, problem solving skills, interpersonal skill, proactive attitude and self motivation and minimal or no supervision to work,Proven track record of delivering quality work and excellent communication skills, excellent organizational, analytical and interpersonal skills

Professional Working Experience

Confidential

Desktop Support Engineer

• Receive Legacy Computers from the user's desk, stage perform imaging, migration and deployment.
• Migrate user-state and documents using WMI scripts to the new computer.
• Install applications required for the user from the SCCM application list/Software Center.
• Mapping of redirected folder, network drives and printers
• Microsoft Outlook configuration by attaching PST files of the user.
• Verify all documents, favorites, shortcuts, personal settings, mapped drives, folders, printers and outlook files
• Move the legacy computer to a predefined location within the office site.
• Experience of providing premium support to Senior Executives
• Complete the checklist and signoff document for each asset from the respective users.
• Email soft copy of the document to the Project Team.
• Support the first time user for Windows 8.1 usability and answer any questions.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems makes repairs and corrections where required
• Take ownership of all VIP /Executive and HQ incidents, tasks, problems, moves and changes to ensure successful resolution within defined SLA
• Achieve the daily target of a minimum of 8 to 14 computers per day.
• Coordinate with Project team to ensure daily attendance and status reports.
• Escalate any technical issues to the Project Escalation Team.
• Acts as a technical resource in assisting users to resolve problems with equipment and data.
• General material handling.
• Ability to work independently and without supervision.

Confidential

Help Desk /Technical Support Analyst

• Use Service Desk-Side Ticketing System to document related application issues
• Depot/Desk side Deployment for Windows 7 migration and using Deployment - Load State tool Scan State Tools, use and administration of SCCM Database to resolve system conflicts which include hardware, software and networking issues, as well as operating systems.
• Troubleshoot Cerner Bridge Medical Application via email, phone and In-person, escalate issues to project Lead/ IT Manager for necessary action.
• Windows XP Windows 7/8 OS Migration Imaging/ Re- Imaging PC deployment and migration.
• Break Fix PC/laptop on User/Client Location to resolve end user issues, Refresh, Replacement, Desk side /Depot migration and Deployment. Encryption Administration Using McAfee Endpoint Encryption.
• Use SCCM Application Layering Tool for the purpose of providing an automated solution to install of enterprise and end-user applications on newly imaged or replacement machines prior to distributing the machines to the end-users for the first time.
• Accurately testing, troubleshooting, identifying, repairing and resolving end user technical issues regarding network/desktop/laptop/Server/printer technical support.

Confidential

Technical Support Analyst

• Use of Desk-Side/Depot Dell Optimization Deployment Tools, AIK Tools for Windows 7 migration and Deployment - Load State tool Scan State Tools, use and administration of SCCM Database to resolve system conflicts which include hardware, software and networking issues, as well as operating systems.
• Use of USMT-Load State tool- DDMT for User data and Application to migrate and upgrade user data. USMT Capture, USMT Restore and Standalone USMT Capture.
• PC Refresh, Replacement, Desk side /Deport migration and Deployment
• Use SCCM Application Layering Tool for the purpose of providing an automated solution to install enterprise and end-user applications on newly imaged or replacement machines prior to distributing the machines to the end-users for the first time.
• Provide supplemental support for VIP end-user, associate- facing technologies that are managed by the Infrastructure Teams
• Strong people skills as interaction with end users happen every day. Can work with a team, and possibly has team lead experience
• Accurately testing, troubleshooting, identifying, repairing and resolving end user technical issues regarding network/desktop/laptop/Server/printer technical support.
• Management and resolving of user issues both hardware and software in multiple sites
• Provide both hardware and software technical support to end-users over the phone, email and in person.
• Deploy - Load State tool Scan State Tools, use of SCCM Database - use of Dell application catalogue.
• Post migration technical support to end users, to resolve Microsoft office-Outlook, printers, network issues IP Conflict resolution, trust relationship issues, domain fixes, missing/corrupt profiles, etc.
• Understands and communicates technical and business issues with customer and account team s .
• Installs and optimizes HW/SW/Networking product and configurations at client sites.
• A thorough understanding of Windows XP, Windows 7, and PC hardware. Responsibilities include imaging and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects.
• Use Dell Data Migration Tools to create backup and restore user data file.
• Documentation using CDM to capture machine details, Asset tag, user/hostname and migration time.
• Post migration technical support to end users, to resolve Microsoft office, printers, network issues etc.
• Manage and maintain Active Directory Group Policy Objects GPO , accounts, resolve domain conflicts,and security groups. Configure and manage Active Directory DNS and DHCP.
• Takes responsibility for potential or desired follow-up services or problem escalation.

Confidential

Technical Support Analyst

• Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
• Windows XP Windows 7/8 OS Migration Imaging/ Re- Imaging PC deployment in Enterprise scale
• Capture
• Installs and optimizes HW/SW/Networking product and configurations at customer sites.
• Worked closely with top level executives in resolving IT issues, provides troubleshooting and problem determination with local and remote executives and IT technical staff to evaluate and solve technical problems.
• Post migration technical support to end users, to resolve Microsoft office, printers, network issues etc.
• Perform diagnostics and resolves product performance problems. Ensures customer satisfaction by preventative maintenance and configurations which may impact product performance.
• Provide technical and software support to end-users over the phone via call center.
• Provide VIP/Executive support for desktop, laptop, tablet, mobile devices, conference room technologies, and any associated peripherals and components such a thin clients, printers, fax machines, and other end-user technologies.
• Understands and communicates technical and business issues with customer and account team s .
• Company consultant in cross- disciplines. Viewed as expert in given field by company organization. Responsible for installing, maintaining and repairing company and multi- vendor systems which include hardware, software and networking products as well as operating systems.
• Installs and optimizes HW/SW/Networking product and configurations at customer sites. Escalation point and mentor for lower level Client Infrastructure Representatives.
• A thorough understanding of Windows XP, Windows 7, and PC hardware. Responsibilities include imaging and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects.
• Setup of laptops. Help users logon. Work troubleshooting tickets.
• Use SCCM Application Layering Tool for the purpose of providing an automated solution to install enterprise and end-user applications on newly imaged or replacement machines prior to distributing the machines to the end-users for the first time.
• Deployment of Large Bank Roll Out AGRO Project of Monitor and Printers, Scanners and Passbooks.
• Use of ERM for Imaging and Re-Imaging -Task Sequence Configuration, Use of PXE to Image Windows on Seed Server for migration and Deployment. Data Encryption. Use of Flash boot Drive for Imaging, Use of Microsoft Solution Accelerator.
• Use of USMT-Load State tool-SALT for User data and Application to migrate and upgrade user data. USMT Capture, USMT Restore and Standalone USMT Capture.
• Windows XP Windows 7 OS migration, Imaging/Re-Imaging PC Refresh and large scale PC deployments. Use of Client / Customer Progress Bar Intake form and Pickup Form,
• Documentation Using Racetrack to capture Client user machine details EID, Asset tag/Imaging, encryption Application catalogue for SALT verification and validation
• Virtual Deploying and migrating with VSM tools
• Design, manage, and monitor Microsoft Active Directory for Windows Server 2003/2008
• Develop and maintain Active Directory Group Policy Objects GPO , accounts, and security groups. Configure and manage Active Directory DNS and DHC Support Analyst

Confidential

Technical Support Analyst

• Excellent Use of Desk-Side/Depot Dell Optimization Deployment Tools, AIK Tools for Windows 7 migration and Deployment - Load State tool Scan State Tools, use of SCCM Database. Application of Configuration Manager, VPN-Configuration of Citrix Applications. Citrix XenApp/Citrix User Application and Server configuration.
• Windows XP Windows 7/8 OS Migration Imaging/ Re- Imaging PC deployment.
• Use Remedy ticketing system to creates and distribute tickets to correct queues of technicians.
• Provide technical and software support to end-users over the phone, email and walk-ins.
• Post Migration technical support to clients- troubleshooting and technical support on user's migration.
• Use of Dell Software Centre - Microsoft System Configuration Centre Deployment of Large volume of Software Applications on MedStar Health Franklin Square Hospital, email migration.
• Experience in troubleshooting, configuring, deploying, and administrating Microsoft workstations connected to a domain,
• Use of SCCM for Imaging and Re-Imaging -Task Sequence Configuration, Use of PXE/Flash drive to Image Windows on SCCM Server for migration and Deployment. Dell Data Encryption. Use of Flash boot Drive for Imaging, Use of Microsoft Solution Accelerator.
• Use of USMT-Load State tool-Software Centrefor User data and Application to migrate and upgrade user data. USMT Capture, USMT Restore and Standalone USMT Capture.
• Accurately testing, troubleshooting, identifying, repairing and resolving end user technical issues regarding network/desktop/laptop/Server/printer support.
• Windows XP Windows 7 OS migration, Imaging/Re-Imaging PC Refresh and large scale PC deployments. Use of Client / Customer Paperwork Intake form and Pickup Form,
• Documentation of User capture machine details EID, Asset tag/Imaging,CCM/Validation
• Design, manage, and monitor Microsoft Active Directory for Windows Server 2003/2008
• Develop and maintain Active Directory Group Policy Objects GPO , User profile, accounts, and security groups. Configure and manage Active Directory DNS and DHCP.

Confidential

Technical Support Analyst

• Excellent Use of Desk-Side/Depot MDT USMT , WTS , AIK Tools for Windows 7 migration and Deployment - Load State tool Scan State Tools, use of SCCM Database. Application of RAP Run Advertised Programs.
• Windows XP Windows 7/8 OS Migration Imaging/ Re- Imaging PC deployment in Enterprise scale.
• Transend Software and Hardware Deployment - Agro Bank Roll out.
• Deployment of Large Bank Roll Out AGRO Project of Monitor and Printers, Scanners and Passbooks.
• Teller and Platform software Verification and Validation, Teller hardware setup.
• Use of ERM for Imaging and Re-Imaging -Task Sequence Configuration, Use of PXE to Image Windows on Seed Server for migration and Deployment. Data Encryption. Use of Flash boot Drive for Imaging, Use of Microsoft Solution Accelerator.
• Use of USMT-Load State tool-SALT for User data and Application to migrate and upgrade user data. USMT Capture, USMT Restore and Standalone USMT Capture.
• Accurately testing, troubleshooting, identifying, repairing and resolving end user technical issues regarding network/desktop/laptop/Server/printer support.
• Outlook and VPN Configuration and Validate user profile.
• Windows XP Windows 7 OS migration, Imaging/Re-Imaging PC Refresh and large scale PC deployments. Use of Racetrack to capture machine details EID, Asset tag/Imaging, SALT/Validation
• Virtual Deploying and migrating with VSM tools
• Design, manage, and monitor Microsoft Active Directory for Windows Server 2003/2008
• Develop and maintain Active Directory Group Policy Objects GPO , accounts, and security groups. Configure and manage Active Directory DNS and DHCP.

Confidential

System Analyst/IT Professional

• Break-fix, troubleshooting both hardware and software issues and resolving conflict issues Reimaging computers system hard drives
• Windows 7 Migration and Deployment both for small and large-scale deployment and Migration. A team member responsible for performing data backups, Disaster Recovery.
• Engaged and equipped for problem resolution and bug fixes while maintaining detailed troubleshooting logs and historical design data.
• Working knowledge of web services - development and consuming- - Knowledge of legacy scripting languages.
• Uses of Service Desk Remedy Ticketing systems - Client issues, for Support and escalate issues.
• Strong knowledge of MS SQL Server database design and to read ERDs and create SQLqueries.
• Strong Skill in troubling shooting Desktop/Server Operating System and software applications.
• Creating and Generating Metadata, Data Structure for Data Dictionary for FAP Project Win Strategy.Design and create Reports using SAP Crystal Reporting Tool,
• Excellent Use of Desk side MDT USMT , WDS, AIKTools for Windows 7 migration and Deployment - Load State tool Scan State Tools, use of SCCM Database.
• Supports and maintains user account information including rights, security and systems groups.
• Actively participate in business requirements collection, design review, coding, testing, troubleshooting and support, and docu2008mentation for custom developed software solution.
• Use of Backup and Restore Tools Utility of Symantec Backup Exec and ability to troubleshoot backup issues.
• Ability to create views, stored procedures, functions using MS SQL Server 2005, 2008.
• Use of ERM for Imaging and Re-Imaging -Task Sequence Configuration, Use of PXE to Image Windows on Seed Server for migration and Deployment. Data Encryption. Use of Flash boot Drive for Imaging, Use of Microsoft Solution Accelerator.
• Use of USMT-Load State tool-SALT for User data and Application to migrate and upgrade user data.
• Accurately testing, troubleshooting, identifying, repairing and resolving end user technical issues regarding network/desktop/laptop/Server/printer support.
• Windows XP Windows 7OS migrations, Imaging/ReImaging PC refresh and large scale PC deployments.
• Virtual Deploying and migrating with VSM tools
• Windows 7 package migration and compatibility testing.
• Documenting all work and building a Knowledge base of problems and their solutions
• Design, manage, and monitor Microsoft Active Directory for Windows Server 2003/2008
• Develop and maintain Active Directory Group Policy Objects GPO , accounts, and security groups. Configure and manage Active Directory DNS and DHCP.

Confidential

System Administrator/Technical Support Analyst

• Windows7 Deployment and Migration Team responsible for performing system backups and installation and maintenance of Windows 7 operating system.
• Deploying and migrating virtual machineswith VSM tools
• Installing, Configuring and maintenance of Red Hat/Centos Linux systems
• Experience packaging and certifying applications for Windows Server 2003, Windows Server 2008, and Windows Vista and Windows 7 environments.
• Experience working with common packaging tools such as FlexeraAdminStudio/Wise
• Experience with packaging/repackaging/troubleshooting in an Enterprise environment working as part of a larger Discovery/Packaging/Testing team.
• Provides recommendations for improving technical documentation, study reports and general correspondence responsive to customer requests.
• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Delivers technological requirements such as server, desktop, local service, Local Area Networks, Wide Area Networks, data centers, mainframes, small server configuration, and backup services for small technology engagements, to meet business needs.
• Process and data modeling using both automated and manual tools.
• Developing, integrating, and deploying enterprise solutions and using enterprise-wide disciplines.
• Demonstrates the ability to coordinate and manage the preparation of analysis, evaluations, and recommendations for proper implementation of programs and systems specifications in the areas of risk management life-cycle management policy development, methodologies, and modeling and simulation in the functional area being addressed.
• Analyzing problems, solving technical problems, and recommending new and improved business solutions in a wide variety of technical areas
• Ability to work independently and/or lead or supervise a team of specialists.