Senior Technician Resume Profile Fairfield, Ct - Hire IT People

Summary

Skilled Professional with more than 20 years experience in the technology field with 20 years trouble shooting hardware and software, including building and managing Help Desks for different environments. Proven ability for solving complex problems when it comes to Network Connectivity and Personal Computers

Professional Experience

Confidential

Senior Technician

Hired and trained new personnel in Office Products such as Word, Powerpoint, Outlook etc. Oversee and coordinated all projects. Acquired new accounts, maintained existing accounts. Coordinated systems upgrades with outside vendors. Interacted with other vendors for smooth transitions for Customers. Built and Maintained Windows2003 Servers on four 4 sites. Created backup strategies and implemented. Built small help desk to ensure timely solutions for everyday problems. Setup MS Office on all Workstation as well as configured new Email accounts using MS Outlook 2000, 2002 Professional, Office 2003 and 2007. Upgraded and maintained computers on customer sites. Had many sites where HIPPA regulations apply. CDCC was a personally owned business and had a customer base of over 400.

Confidential

Installed and trained in all Microsoft products in use at both sites. Setup Email for all workstations in MS Outlook. Train personnel in Microsoft Products. Setup and maintained offsite backups and storage. Consulted on all software that is introduced to Premiere, test and recommend. I had worked with Premiere for 12 years as a permanent part-time employee.

Confidential

Help Desk Analyst Dyntek

Levels 1 and 2 Help Desk. Troubleshoot hardware and software issues for a user base of 2500.
Worked with HP helpdesk software, WindowsXP, Office 2003 Suite, Adobe 8 professional, Corel Suite
Physically and remotely fixed problems for users from Albany, Buffalo, Utica, NYC, etc.

Confidential

Consultants

Setup Computers for distribution, ie Ghosting, install proprietary and Microsoft software. Technical Advisor while
Transitioning to a new departmental group. Worked with Active Directory, Networking peripherals. Setup Workstations and laptops With proprietary software as well as Microsoft Products. Setup up email accounts using MS Outlook professional , and 2003 . Worked on Help Desk as an extra when needed.

Confidential

Cloned and Installed 86 new computers in Radiology Dept as well as upgraded 90 existing computer to meet AMC new
standardsFor HIPPA regulations. Returned as a contractor for AMC.

Confidential

Desktop Technical Support

Troubleshoot and repair computers. Troubleshoot Software and Hardware, reimage computers, and install various software. Worked with Windows98, Windows2000, WindowsXP, All Microsoft Applications as well as many other software packages that are proprietary to NYPA. Configured computers to be added to the Windows2000 environment, Built and put into service Blackberry Server and MetaMessage Server for wireless email. Setup Blackberry's for use with Microsoft Outlook.

Computer Skills

Operating Systems: MS-DOS, Windows 3.1, 95, 98,NT 4.0, Windows 2000, Windows XP, Novell 2.11, 3.11, 3.2, 4.11, 5.0, Windows 2000 Server, NT 4.0 Server, Windows 2003 Server, Windows 7
Networking: LAN, WAN, TCP/IP, Wireless Infrastructures, Blackberry Server
Hardware: IBM PC and compatibles cloning, imaging, repairing hardware and software problems, Troubleshooting. HP, Epson, Okidata, Lexmark, IBM, Canon Printers, 3Com, Intel, Netgear, Linksys, IBM, Dell, Compaq, Ethernet NIC and Token Ring Cards, Cisco Switch 1900 series, SMC Routers, SonicWall VPN router.
Desktop Software: MS Office 97, 2000, Office XP Suites 2003and 2007, SAP, Schedule , Ashton Tate DbaseIV, Borland Paradox, Photoshop, Lotus Smart Suite, Lotus Notes 5x, FaxWorks, WinFax, Pkzip, WinZip, Word Perfect Office Suite, Proxy, Corel Draw, HelpStar, Perigrine, Magic, Heat, Proxy, GroupWise 5.0, Ghost 11, Norton System Works, McAffee Total Virus Defense, Trend Intrascan, Acronis Imaging software, PC Relocator, PcAnywhere, Remote Desktop, Log me in, remote Administrator.
Internet : Internet Explorer, Netscape Navigator, Mozilla Browser
HIPPA regulations understood and applied