PC Technician Level 2 Resume Profile Seneca, SC - Hire IT People

Professional Experience

Confidential

PC Technician Level 2

Responsibilities

Diagnose and repair varying levels of escalated software and hardware problems on end user devices.
Solve individual user's technical problems on a daily basis.
Explain technical issues in practical terms to promote individual user education.
Configure and deploy new machines for users in various healthcare environments.
Troubleshoot network and server resource connectivity problems for local and remote connected devices.
Complete project related tasks on deadlines to ensure that the overall projects proceed as planned.
Monitor and complete incoming problem tickets and change orders to ensure the end user has access to resources required for patient care.
Maintain up-to-date images of many different devices using Acronis True Image, CA IT Client Manager, and Microsoft System Center.
Build and push software packages for new application initiatives and updates alike using CA IT Client Manager.
Document procedures for installation and maintenance of software and equipment.
Primary Citrix Administrator.
Maintained Citrix XenApp 5 and 6 environments.
Created and Published Resources via Citrix XenApp including Applications and Printers.
Primary Active Directory Administrator.
Lead Active Directory Upgrade from 2000 to 2008
Redesigned OU structure to better suit upcoming project needs.
Responsible for creating and maintaining Group Policy Objects as needed.
Create, configure, and maintain security groups as needed.

GeekSquad Best Buy August 2008 May 2009

PC Technician Anderson, SC

Responsibilities

Provided support to dozens of unique customers daily, maintaining a high level of professionalism and support.
Performed shipping duties for defective hardware covered under warranty which were beyond the capabilities of in-store repair facilities.
Acted as an in-store expert on products and services that would provide the customer with a complete solution.
Trained employees of various departments and technical skill on the newest technology and services provided by Best Buy and Geek Squad.

Confidential

External Services Manager

Responsibilities

Manage on-site servers and ensure the highest available up time.
Monitor and maintain all critical business applications.
Responsible for recruitment, training and discipline of both on-site and on-call technicians.
Manage teams assigned to off-site support contracts.
Work with various distributors and support service companies in getting customers equipment and services needed.
Develop and implement quality controls for in-store diagnostic and troubleshooting procedures.
Diagnose and repair software and hardware problems on end user devices.
Disassemble and repair of physical defects in laptop hardware including replacement of DC jacks, failed capacitors, resistors and trace repair using infrared and standard soldering techniques.

Technical Skills

Software

MS Windows 95/98/2000/XP/Vista/Windows 7, Server 2003 and Server 2008 R2, Various Mobile Devices, MS Office 2003/2007/2010/2013, Acronis True Image, Bart's PE, Symantec PC Anywhere, Remote Desktop, MS Active Directory 2000/2008, VMWareVsphere, Citrix XenApp 5/6/6.5

Hardware

IO Card and Drive installations, RAID Setups, PC and Server building, Component level laptop repair, limited Mac hardware upgrading and troubleshooting repairs, Multimeter/Oscilloscope testing, Soldering, TCP/IP Printers including HP Ricoh, and Xerox.

Network

Basic network connectivity on end user devices, Updating VLAN settings through telnet on Cisco switches, Activate/Deactivate ports on Cisco switches as needed.

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Pc Technician Level 2 Resume Profile

Seneca, SC

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