Summary

Skilled Professional with more than 20 years experience in the technology field with 20 years trouble shooting hardware and software, including building and managing Help Desks for different environments. Proven ability for solving complex problems when it comes to Network Connectivity and Personal Computers

Professional Experience

Confidential

Senior Technician

• Hired and trained new personnel in Office Products such as Word, Powerpoint, Outlook etc. Oversee and coordinated all projects. Acquired new accounts, maintained existing accounts. Coordinated systems upgrades with outside vendors. Interacted with other vendors for smooth transitions for Customers. Built and Maintained Windows2003 Servers on four 4 sites. Created backup strategies and implemented. Built small help desk to ensure timely solutions for everyday problems. Setup MS Office on all Workstation as well as configured new Email accounts using MS Outlook 2000, 2002 Professional, Office 2003 and 2007. Upgraded and maintained computers on customer sites. Had many sites where HIPPA regulations apply. CDCC was a personally owned business and had a customer base of over 400.

Confidential

Installed and trained in all Microsoft products in use at both sites. Setup Email for all workstations in MS Outlook. Train personnel in Microsoft Products. Setup and maintained offsite backups and storage. Consulted on all software that is introduced to Premiere, test and recommend. I had worked with Premiere for 12 years as a permanent part-time employee.

Confidential

Help Desk Analyst Dyntek

• Levels 1 and 2 Help Desk. Troubleshoot hardware and software issues for a user base of 2500.
• Worked with HP helpdesk software, WindowsXP, Office 2003 Suite, Adobe 8 professional, Corel Suite
• Physically and remotely fixed problems for users from Albany, Buffalo, Utica, NYC, etc.

Confidential

• Setup Computers for distribution, ie Ghosting, install proprietary and Microsoft software. Technical Advisor while
• Transitioning to a new departmental group. Worked with Active Directory, Networking peripherals. Setup Workstations and laptops With proprietary software as well as Microsoft Products. Setup up email accounts using MS Outlook professional , and 2003 . Worked on Help Desk as an extra when needed.

Confidential

• Cloned and Installed 86 new computers in Radiology Dept as well as upgraded 90 existing computer to meet AMC new
• standardsFor HIPPA regulations. Returned as a contractor for AMC.

Confidential

Desktop Technical Support

• Troubleshoot and repair computers. Troubleshoot Software and Hardware, reimage computers, and install various software. Worked with Windows98, Windows2000, WindowsXP, All Microsoft Applications as well as many other software packages that are proprietary to NYPA. Configured computers to be added to the Windows2000 environment, Built and put into service Blackberry Server and MetaMessage Server for wireless email. Setup Blackberry's for use with Microsoft Outlook.

Confidential

Desktop Technical Support

• Troubleshoot and repair computers. Troubleshoot Software and Hardware, reimage clone computers, and install various software. Worked with Windows95, Windows98, Windows2000, WindowsNT, WindowsXP, GroupWise, All Microsoft Applications as well as many other software packages that are proprietary to AMC. Configured computers to be added to the Netware and NT networks. HIPPA Regulations applied

Confidential

Help Desk Technical Support

• Troubleshoot and repaired computers using phone and Proxy. Installed proprietary software and supported varied software products, including but not limited to Lotus Notes 5x, ILX, Beta, Microsoft Office'97,2000, Windows2000, and WindowsNT

Confidential

• Manager of Help Desk for Keane Inc, Installed and configured new and used PC's with various software, also for networking capabilities. Supported various software products including but not limited to WordPerfect Suite, Microsoft Office Suite, Nexus Lexus, DRI, SAS, PcAnywhere, and Norton Ghost 6.5. Trouble shoot various PC's and configure for stand alones and Network connectivity.Reconfigured laptops for remote computing and network capabilities. Produced Monthly status reports and created new Help Desk Procedures Manual.Participated in weekly and monthly Help Desk meetings to find and curve possible repeating problems that occurred.

Confidential

• Installed PCs for the Department of Labor throughout the State of New York for the TCC Project. Installed and configured various printers for use with the WAN between NYC and Albany. Installed WinNT 4.0 Workstation software, Configured PCs for connectivity to The New York State Wide Area Network. Worked with Cisco and Bay Network routers and switches. Converted stand-alone workstations to workgroup PCs. Site surveys for the Department of Labor for future installation of PCs, routers, switches and Hubs. Levels 1 2 Help Desk support.

Confidential

Systems Engineer

Achievements:

• Trained Systems Engineers and School Lab Attendants across the US in Jostens software, and systems troubleshooting.
• Scheduled Installations for schools in 3 states, NY, VT, NJ
• Help Sales personnel sell accounts in VT, NY, and NJ.
• Received Employee of the Year in 1997

Confidential

• Created and Managed Help Desk. Provided on-line support to troubleshoot and resolve complex technical problems, Levels 1 2. Scheduled HP3000 jobs, maintained JLC for the HP3000. Schedule Operations team workload, as well as the Help Desk team.
• Scheduled support coverage and monitored call flows. Served as a team leader providing guidance, coaching, and resource training to improve service delivery techniques. Provided desk side hands-on troubleshooting and repair service for executive-level personnel. Created Help Desk call tracking Database using Borland Paradox Software

Confidential

• Setup and Install business Network Windows2000 with wiring and Hubs
• Maintain Proprietary Software, configure and implement Windows and Dos based programs
• Trained office personnel on software and hardware

Confidential

• Setup Computer Network WindowsNT 4.0
• Build and repair PCs
• Setup and Maintained touch screen PCs at the front desk

Confidential

• Maintain Computers at satellite office in Albany, NY
• Office site backups to my location ANC spare server
• Setup Sonicwall VPN router and VPN settings on all Computers on site.

Confidential

• Supervised night Data Entry Operators. Ran nightly backups of HP3000, and IBM System36
• Maintained software program for data entry. Programmed in Dbase 3 for several applications for the American Red Cross for use in the Albany District. Maintain PCs throughout building, Maintained Novell 3.12 file server.

Computer Skills

• Operating Systems: MS-DOS, Windows 3.1, 95, 98,NT 4.0, Windows 2000, Windows XP, Novell 2.11, 3.11, 3.2, 4.11, 5.0, Windows 2000 Server, NT 4.0 Server, Windows 2003 Server, Windows 7
• Networking: LAN, WAN, TCP/IP, Wireless Infrastructures, Blackberry Server
• Hardware: IBM PC and compatibles cloning, imaging, repairing hardware and software problems, Troubleshooting. HP, Epson, Okidata, Lexmark, IBM, Canon Printers, 3Com, Intel, Netgear, Linksys, IBM, Dell, Compaq, Ethernet NIC and Token Ring Cards, Cisco Switch 1900 series, SMC Routers, SonicWall VPN router.
• Desktop Software: MS Office 97, 2000, Office XP Suites 2003and 2007, SAP, Schedule , Ashton Tate DbaseIV, Borland Paradox, Photoshop, Lotus Smart Suite, Lotus Notes 5x, FaxWorks, WinFax, Pkzip, WinZip, Word Perfect Office Suite, Proxy, Corel Draw, HelpStar, Perigrine, Magic, Heat, Proxy, GroupWise 5.0, Ghost 11, Norton System Works, McAffee Total Virus Defense, Trend Intrascan, Acronis Imaging software, PC Relocator, PcAnywhere, Remote Desktop, Log me in, remote Administrator.
• Internet : Internet Explorer, Netscape Navigator, Mozilla Browser
• HIPPA regulations understood and applied