Technical Support Specialist Resume Profile Springfield, NJ - Hire IT People

Summary:

Highly qualified in technical support, customer service, hardware and software repairs, and sales and attachments. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Knowledge of Microsoft Office suite, Windows XP, Vista, 7 and 8. Ability to setup basic wireless routers and security WEP, WPA and basic network troubleshooting. Skills and Qualifications Include:
Windows and MAC hardware and software
Virus and Spyware Removal
Troubleshooting
Networking devices
Fluent in Spanish
Deployment Server
Active Directory
Talkman Maintance
Corporate IPhone Android Deployments
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Experience:

Confidential

Technical Support Specialist

Provide resolution of customers' technical issues on company's products via support calls, emails, remote sessions and, on occasion, with onsite visits.
Work with industry-specific hardware and software
Install and provide training of company products to new corporate customers
Use Microsoft Access for Simple database modification
Manage Project for new Server Deployment and Migration of users to Office 365.
Assist manage existing active directory as well as desktop/laptop issues throughout the office.

Confidential

IT Support Technician

Provide technical support by identifying, troubleshooting and resolving problems with desktop systems, network, Internet, and other computer technology.
Account unlocks and password resets via active directory
Downgrading Windows 8 machines to Windows 7 for Use on network
Setup new hires on E-Chart and Medicis Medical Software
Implemented Spiceworks to gather inventory of all machines

Confidential

Network Technician Desktop Administrator

Provide technical support by identifying,troubleshooting and resolving problems with desktop systems, network,Internet, and other computer technology.
Identify, troubleshoot and resolve hardware, software and network related problems encountered in the use of the network, Internet, mainframe, PC's, Macintoshes and new computer technology.
Configure and install Windows workstations and Macintosh operating systems in response to
the demands of a complex network design.
Training end users on features and use of various operating systems and applications on various platforms during and outside of normal business hours.
Providing primary hardware support for Talkman units.
Logging and tracking user requests monitors progress tracks problem resolution identifies patterns of failure, researches bug fixes, and implements solutions communicates with manager regarding unresolved problems.
Enforcing network security and installation procedures.

Confidential

Premium Service Lead

Interact one-on-one with customers, sharing product information and finding solutions to their needs
Provide assistance to 11 other stores as well as provide support for other Technicians in my district
Manage and support customer escalations via phone, email or face-to-face
Perform on-site hardware and software repairs when necessary
Conduct Candidate interviews and Trainings of newly hired technicians.
Coach associates to be more successful when recommending suitable solutions to customers
Create and maintain a competitive environment to motivate employees to improve performance
Assist management in developing and improving selling behaviors and techniques
Travel as required to other stores and ensure Standard operating procedures are being followed

Confidential

Premium Service Expert PC technician

Interact one-on-one with customers, sharing product information and finding solutions to their needs
Check-in and run diagnostics on clients' computers or consumer electronics and recommend appropriate services accordingly
Perform on-site hardware and software repairs when necessary
Consistently top 5 Premium Service seller within regional district
Increased store's Premium Service sales by 25 since hired
500k sales first year on the job
Shadow sales team to help them increase the store's overall service attachment percentages
Coach associates to be more successful when recommending suitable solutions to customers
Create and maintain a competitive environment to motivate employees to improve performance
Assist management in developing and improving selling behaviors and techniques

Confidential

Cashier / IT Person

Provided efficient and quick customer service, including answering basic questions and medicinal supply ordering and fulfillment
Supply room inventory control and maintenance
Oversaw set up and maintenance of store Point-of-sale POS systems, workstations, servers, routers, switches, printers, and other networking devices