Technical Support Specialist Resume Profile
2.00/5 (Submit Your Rating)
Springfield, NJ
Summary:
- Highly qualified in technical support, customer service, hardware and software repairs, and sales and attachments. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Knowledge of Microsoft Office suite, Windows XP, Vista, 7 and 8. Ability to setup basic wireless routers and security WEP, WPA and basic network troubleshooting. Skills and Qualifications Include:
- Windows and MAC hardware and software
- Virus and Spyware Removal
- Troubleshooting
- Networking devices
- Fluent in Spanish
- Deployment Server
- Active Directory
- Talkman Maintance
- Corporate IPhone Android Deployments
- Log Me In
Experience:
Confidential
Technical Support Specialist
- Provide resolution of customers' technical issues on company's products via support calls, emails, remote sessions and, on occasion, with onsite visits.
- Work with industry-specific hardware and software
- Install and provide training of company products to new corporate customers
- Use Microsoft Access for Simple database modification
- Manage Project for new Server Deployment and Migration of users to Office 365.
- Assist manage existing active directory as well as desktop/laptop issues throughout the office.
Confidential
IT Support Technician
- Provide technical support by identifying, troubleshooting and resolving problems with desktop systems, network, Internet, and other computer technology.
- Account unlocks and password resets via active directory
- Downgrading Windows 8 machines to Windows 7 for Use on network
- Setup new hires on E-Chart and Medicis Medical Software
- Implemented Spiceworks to gather inventory of all machines
Confidential
Network Technician Desktop Administrator
- Provide technical support by identifying,troubleshooting and resolving problems with desktop systems, network,Internet, and other computer technology.
- Identify, troubleshoot and resolve hardware, software and network related problems encountered in the use of the network, Internet, mainframe, PC's, Macintoshes and new computer technology.
- Configure and install Windows workstations and Macintosh operating systems in response to
- the demands of a complex network design.
- Training end users on features and use of various operating systems and applications on various platforms during and outside of normal business hours.
- Providing primary hardware support for Talkman units.
- Logging and tracking user requests monitors progress tracks problem resolution identifies patterns of failure, researches bug fixes, and implements solutions communicates with manager regarding unresolved problems.
- Enforcing network security and installation procedures.
Confidential
Premium Service Lead
- Interact one-on-one with customers, sharing product information and finding solutions to their needs
- Provide assistance to 11 other stores as well as provide support for other Technicians in my district
- Manage and support customer escalations via phone, email or face-to-face
- Perform on-site hardware and software repairs when necessary
- Conduct Candidate interviews and Trainings of newly hired technicians.
- Coach associates to be more successful when recommending suitable solutions to customers
- Create and maintain a competitive environment to motivate employees to improve performance
- Assist management in developing and improving selling behaviors and techniques
- Travel as required to other stores and ensure Standard operating procedures are being followed
Confidential
Premium Service Expert PC technician
- Interact one-on-one with customers, sharing product information and finding solutions to their needs
- Check-in and run diagnostics on clients' computers or consumer electronics and recommend appropriate services accordingly
- Perform on-site hardware and software repairs when necessary
- Consistently top 5 Premium Service seller within regional district
- Increased store's Premium Service sales by 25 since hired
- 500k sales first year on the job
- Shadow sales team to help them increase the store's overall service attachment percentages
- Coach associates to be more successful when recommending suitable solutions to customers
- Create and maintain a competitive environment to motivate employees to improve performance
- Assist management in developing and improving selling behaviors and techniques
Confidential
Cashier / IT Person
- Provided efficient and quick customer service, including answering basic questions and medicinal supply ordering and fulfillment
- Supply room inventory control and maintenance
- Oversaw set up and maintenance of store Point-of-sale POS systems, workstations, servers, routers, switches, printers, and other networking devices