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Technical Support Specialist Resume Profile

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Springfield, NJ

Summary:

  • Highly qualified in technical support, customer service, hardware and software repairs, and sales and attachments. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Knowledge of Microsoft Office suite, Windows XP, Vista, 7 and 8. Ability to setup basic wireless routers and security WEP, WPA and basic network troubleshooting. Skills and Qualifications Include:
  • Windows and MAC hardware and software
  • Virus and Spyware Removal
  • Troubleshooting
  • Networking devices
  • Fluent in Spanish
  • Deployment Server
  • Active Directory
  • Talkman Maintance
  • Corporate IPhone Android Deployments
  • Log Me In

Experience:

Confidential

Technical Support Specialist

  • Provide resolution of customers' technical issues on company's products via support calls, emails, remote sessions and, on occasion, with onsite visits.
  • Work with industry-specific hardware and software
  • Install and provide training of company products to new corporate customers
  • Use Microsoft Access for Simple database modification
  • Manage Project for new Server Deployment and Migration of users to Office 365.
  • Assist manage existing active directory as well as desktop/laptop issues throughout the office.

Confidential

IT Support Technician

  • Provide technical support by identifying, troubleshooting and resolving problems with desktop systems, network, Internet, and other computer technology.
  • Account unlocks and password resets via active directory
  • Downgrading Windows 8 machines to Windows 7 for Use on network
  • Setup new hires on E-Chart and Medicis Medical Software
  • Implemented Spiceworks to gather inventory of all machines

Confidential

Network Technician Desktop Administrator

  • Provide technical support by identifying,troubleshooting and resolving problems with desktop systems, network,Internet, and other computer technology.
  • Identify, troubleshoot and resolve hardware, software and network related problems encountered in the use of the network, Internet, mainframe, PC's, Macintoshes and new computer technology.
  • Configure and install Windows workstations and Macintosh operating systems in response to
  • the demands of a complex network design.
  • Training end users on features and use of various operating systems and applications on various platforms during and outside of normal business hours.
  • Providing primary hardware support for Talkman units.
  • Logging and tracking user requests monitors progress tracks problem resolution identifies patterns of failure, researches bug fixes, and implements solutions communicates with manager regarding unresolved problems.
  • Enforcing network security and installation procedures.

Confidential

Premium Service Lead

  • Interact one-on-one with customers, sharing product information and finding solutions to their needs
  • Provide assistance to 11 other stores as well as provide support for other Technicians in my district
  • Manage and support customer escalations via phone, email or face-to-face
  • Perform on-site hardware and software repairs when necessary
  • Conduct Candidate interviews and Trainings of newly hired technicians.
  • Coach associates to be more successful when recommending suitable solutions to customers
  • Create and maintain a competitive environment to motivate employees to improve performance
  • Assist management in developing and improving selling behaviors and techniques
  • Travel as required to other stores and ensure Standard operating procedures are being followed

Confidential

Premium Service Expert PC technician

  • Interact one-on-one with customers, sharing product information and finding solutions to their needs
  • Check-in and run diagnostics on clients' computers or consumer electronics and recommend appropriate services accordingly
  • Perform on-site hardware and software repairs when necessary
  • Consistently top 5 Premium Service seller within regional district
  • Increased store's Premium Service sales by 25 since hired
  • 500k sales first year on the job
  • Shadow sales team to help them increase the store's overall service attachment percentages
  • Coach associates to be more successful when recommending suitable solutions to customers
  • Create and maintain a competitive environment to motivate employees to improve performance
  • Assist management in developing and improving selling behaviors and techniques

Confidential

Cashier / IT Person

  • Provided efficient and quick customer service, including answering basic questions and medicinal supply ordering and fulfillment
  • Supply room inventory control and maintenance
  • Oversaw set up and maintenance of store Point-of-sale POS systems, workstations, servers, routers, switches, printers, and other networking devices

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