Help Desk and Security Analyst Resume Profile Elk River, MN - Hire IT People

Work Summary

Help Desk and Security Analyst

Solutions-oriented IT Help Desk Security Analyst with notable success in a broad range of corporate IT initiatives while participating in planning and implementation of information-security solutions in direct support of corporate business objectives.
Track record of increasing responsibility in secure network security, systems analysis and development
Perform security audits, risk analysis, and application-level vulnerability testing and reviews
Verify and check daily all security logs and monitor systems to ensure all security controls are functioning
Work with other IT department staff and management to inform of processes and procedures, and to
provide advice on specific issues
Adept at developing effective security policies and procedures, project documentation and
technical/business specifications

Confidential

Help Desk and Security Analyst

Key Contributions:

Front end support for all incoming calls based on down store and club issues, critical time senstive operation, member of a team of ten associates taking front line calls for down store issues
Front end support on all pharmacy issues including hardware and software programs
Work on a regular basis with internal and external engineers on getting stores and clubs issues resloved within a timely manner
Create and maintain documentation for team training
Train and retrain on all new hardware and software of coming technologies for store and club needs
Installation on all devices contecting to the store and club network systems
Team member on working over 1,000 service tickets created and 100 critical issues needing to be resolved within 24hrs
Multitasking multiple calls and online chat lines to service stores and clubs across the US

Confidential

IT Systems Security Analyst

Key Contributions:

Participate in defining and implementing overall security strategy, policies, and procedures and security projects
including requirements definition, task planning, research, testing, implementation, and management
Work on a regular basis with internal and external auditors for SOX compliance with the Quality Management
team to maintain security in the Quality Management System and in partnership in developing security
awareness materials, security presentations, and information security training sessions
Create and maintain company wide iSeries IFS authorization lists on files and or directories
Create and maintain all user accounts company wide including iSeries and Active Directory profiles
Montior and reporting of Anti Virus security warnings within system and individual desktop awareness blocking individual systems to protect systems in network enviroment
Scheduled for periodic after-hours pager detail for systems and ATM problems

Confidential

Help Desk and PC Technician Level I, II

Key contact for the purchase of support equipment for the IT Department
Evaluate, receive, install, maintain, and support PC equipment, peripherals, and software
Evaluate subcontractors for PC equipment, peripherals, and software
Assist with installing and maintaining workstation connectivity, installing and maintaining data equipment,
and assist in the maintaining of remote data communications for all Con-way Truckload facilities
Assist the User Support/Training Manager and IT VP and perform other department backup roles, as needed
Maintain and administer user support software and involved with system upgrades
Key in developing installation and training procedures for Help Desk staff on company distributed software and hardware
Scheduled for periodic after-hours pager detail for system and ATM problems

Confidential

Help Desk and PC Technician

Involved in the setup and delivery of leased PC's in the Commodity area. Provided consultation to the
products, Microsoft products, Client Acces s and NetSoft , Internet, and AutoCadLT
software issues with new technology. Installed and supported hardware and software, including Lotus
Provided customer support for Win95 and WinNT 4.0. Ability to identify and troubleshoot hardware and
end users, using the Help Desk, by solving problems over the telephone or by generating Help Requests
Certified with Dell Optiplex, Dell Latitude and Micron Certification

Confidential

Process Specialist

Responsible for the operation and maintenance of machines and equipment such as Laser Measurement
Systems, Laser Welders, Gram Adjust Machines, and Form Presses. Took specific measurements and made adjustments
Worked with engineers and maintenance technicians to troubleshoot operating problems, and entertained possible solutions to resolve operating problems
Utilized my communication skills to cross train unit operators. Enforced policies and procedures