Computer Associate Operator Resume Profile, NY - Hire IT People

Q U A L I F I C A T I O N S

I have a great deal of experience in all aspects of personal computing including hardware and software setup and troubleshooting. I also have experience in Windows 2000 and 2003 network administration. I have setup, configured, troubleshot and trained users on MS Office 2002 and 2003 and MS Outlook 2002 and 2003. I have setup network clients, installed network adapters and configured TCP/IP on workstations. I have provided many years of support for the Windows 2000 and Windows XP operating systems. I have worked for organizations with users numbering from 200 to 40,000. I have worked with both the Peregrine Service Center and Remedy help desk ticketing systems.

W O R K H I S T O R Y

Computer Associate Operator

Confidential

I provide desktop and MS Windows network support for 250 users at an agency contracted to handle NYS Child Support payments for NYS OTDA. Network operating system support includes setting up new user and computer accounts in Active Directory and maintaining current id's, assigning users to the appropriate groups and using group policy to enforce company security polities. I also set up new id's and maintain current id's in company specific applications like Kidstar and TMS. I monitor server event logs, perform weekly server backups, perform MS Windows updates on servers and monitor server disk usage. I also monitor SQL database and transaction log backups. Software support includes software installation, software configuration and end user training. The software in use is MS Windows 2000 and XP, MS Office 2002 and 2003, MS Outlook 2002 and 2003, Kidstar and TMS. Hardware support includes setting up new pc's, moving pc's, installing and configuring devices on pc's and installing, configuring and maintaining printers. The hardware in use is Dell Power Edge servers, Dell Optiplex and IBM workstations, Dell Latitude and Inspiron notebooks and HP LaserJet printers.

Confidential

Manpower Technical

I provided support to Bank of America customers regarding their data transmissions. The bank used Connect: Mailbox and F-Secure SSH Client to track ACH, EDI, Positive Pay and ARP transmissions from external customers using ftp and dialup. Duties involved starting transmissions, following up on transmissions that have failed and tracking transmissions to completion. I also helped customers with modem setup and connection.

Help Desk Analyst

Confidential

I provided telephone support for 5000 end users in the Pitney Bowes sales force. Support included hardware and software including MS Office 97, 2000 and XP, Lotus Notes, Windows 2000 and Windows XP. I also provided support for company specific applications created in MS Access and Foxpro. My duties also included reimaging laptops using Symantec Ghost. I supported remote access via modem and VPN for high speed access. Modem support including troubleshooting connection issues and adding new modems Operating systems supported are Windows 2000 and Windows XP. The help desk ticketing system used was Remedy.

Help Desk Analyst

Confidential

I provided telephone support for 40,000 corporate end users at Fleet Bank. Support included software support including MS Office 97,2000, XP and 2002 as well as MS Outlook 97, 2000 and 2002. The software support I provided included installation, configuration, training and troubleshooting. I also provided hardware support for Compaq Deskpro workstations, HP printers and Lexmark printers. Hardware support including setup, configuration, installation of adapter cards, memory, etc., troubleshooting, maintenance and repair. I supported remote access via modem and VPN for high speed access. Modem support including troubleshooting connection issues and adding new modems. Operating systems supported were MS Windows 2000 and MS Windows XP. Operating system support included installation, configuration, updating, troubleshooting and repair. I also provided midrange and mainframe access support and support for Fleet Bank specific applications.

C O M P U T E R S K I L L S

HARDWARE:

Dell Dimension and Optiplex workstations

Dell Latitude and Inspiron notebooks IBM Thinkpad Notebooks Compaq Deskpro workstations Hewlett Packard Laserjet and Deskjet Printers

Lexmark Printers

OPERATING SYSTEMS:

MS DOS 5.0, 6.X and 7.0 MS Windows 2000 and XP AS/400 Novell Netware 4.0 and 5.1

NETWORK OPERATING SYSTEM:

Novell Netware 4.1 MS Windows NT 3.51 and 4.0 MS Windows 2000 and 2003

SOFTWARE:

MS Office 97, 2000, XP, 2002 and 2003 MS Outlook 97, 98, 2000, XP, 2002 and 2003

Corel PerfectOffice Suite 7.0, 8.0 and 2000

Lotus Notes 5.0

Attachmate Extra AS/400 OfficeVision

Symantec Ghost

Peregrine ServiceCenter

Remedy