Objective: Helping in the achievement of all your IT support and administration needs.

Technical Skills:

Hardware:

• Installed, configured desktops, laptops, printers most of the brand names .
• Replaced broken parts on laptops, desktops, printers and servers.
• Built desktops, laptops and servers from the scratch.
• Familiar with HP and Dell Servers HP ProLiant, Xeon .
• Ability to troubleshoot and resolve hardware issues in a short period of time.
• Migrated and restored end-user files Desktop, Favorites, Documents, PST files, Contacts, NK2 files, Signatures and so one .

Software:

• Installed and configured most of the COTS software and familiar with GOTS software relative to the DoD, Navy environment.
• Good Knowledge in terms of installing, fixing issues relative to software such MS office 2003/2007/2010, configuring outlook and rebuilding email profile, and publishing certificates to GAL, Configuring encryption emails with outlook.
• Good knowledge in resolving encryption and decryption issues relative to software such as Credant, GuardianEdge, Symantec Endpoint Encryption and Protection, PKI.
• Configured Active Directory, DNS, DHCP, NAT, RAS, VPN, and TCP/IP.
• Good knowledge in terms of resolving issues relative to Activeclient, CAC card and certificates, Active Directory, DNS, DHCP, VPN, Citrix, IIS,NAT, RAS
• Ability to install configured and administered IIS from the scratch with public IP address.
• Familiar with the use of applications such as McAfee, Heat, Remedy,SM7, Dameware, Remote Assistance, Remote Control, HP Manager Services, Backup Exec, Radia and Software distribution, SharePoint, Blackberry Desktop Software, Blackberry Enterprise Server BES .
• Ability to resolve Blackberry issues such as replacing parts, reset user account, adding a user or user to a group or applying a policy to a user, wiping a blackberry and connecting a Blackberry devices to Exchange Server.

Operating Systems:

• Installed, configured and administered Windows XP, 7, 8.1/ Windows 2003 and 2008 Server, Linux Red Hat or SME 8.
• Some working knowledge of UNIX command line .
• Installed, configured and administered MS Exchange Server 2003, 2007, 2010.

Imaging:

• Built, captured and deployed images using SCCM, Ghost, Sysprep, WDS, and Imagex.

Virtualization:

• Good knowledge of installing and configuring Hyper-V with 2008 server R2 64 bits.

Networking:

• Troubleshoot network connectivity.
• Installed and configured Cisco routers.
• Installed, configured and administered wireless routers.
• Connected, laptops, workstations, servers to the LAN, WAN, Internet.

Programming Languages:

• Developed internet and intranet applications with Visual basic 6, Visual Studio 2010, Windev 17, and Webdev 17.
• Good knowledge of VB scripting, DOS commands and scripts, PowerShell.
• Knowledge of the programming languages such as C, Pascal, COBOL, Java, Delphi.

Databases:

• Installed, configured and administered SQL Server 2005/2008.
• Created databases and queries with Oracle, SQL Server, MS access, SQL/PLSQL.

Cabling:

• Performed 110 and 66 type punch down for voice and data.
• Ability to construct and terminate coaxial cables BNC, F type , Category 3, 4,5e cables UTP, STP: RJ45 568 A and B, IBM cable systems and other cable systems RJ11 .

EMPLOYMENT HISTORY:

Desktop Support Specialist

Confidential

• Contracted for the company APEX Systems Inc. for the account of NMCI Navy Marine Corps Intranet at the Navy Yard Base in Washington DC, Pentagon.
• Provided IT support to thousands of users at the Navy Yard Base in DC.
• Responsible of Imaging desktops and laptops Dell and HP .with Windows XP and Windows 7 image.
• Used Microsoft System Center Configuration Manager SCCM to push windows XP and 7 images through OSD and BDM process.
• Troubleshooting Local and Network printers.
• Troubleshooting Network connectivity.
• Resolved network connectivity linked to 802.x issues.
• Used SM7 and Remedy application for managing and closing tickets.
• Maintained user's computers troubleshooting, ordered and replaced parts, fixed software error issues .
• Transferred user's data Favorites, Desktop, Documents, PST files, NK2 files, Signature, Contacts .
• Installed Guardian Edge applications for hard drive, removal storage and framework.
• Encrypted and decrypted data using Guardian Edge GE and GE tools
• Fixed Guardian Edge issues.
• Used Dell Dispatch tool to order desktop and laptop parts.
• Used DEX portal to order new printers and printer parts.
• Used Active Directory to check information on users and their accounts.
• Submitted ticket requests to get a print queue created or deleted.
• Resolved NIPR and SIPR issues.

Senior Helpdesk Support Specialist II

Confidential

• Contracted for the company QinetiQ North America at the National Defense University NDU in Washington, DC.
• Responsible of creating and deploying windows 7 departure image on ISMO and CHDS Student laptops.
• Built local windows 7 deployment server using 2008 Server, Active Directory, DNS, DHCP, Windows Deployment Services and PXE enabled. I did the same thing by deploying Windows XP with 2003 Server.
• Troubleshooting hardware, software and network connectivity
• Configured Desktops, Laptops, Scanners, Printers and Blackberries.
• Assisted users on the phone and helped resolving hardware and software issues.
• Used Ghost to deploy images on multiple Dell Laptops and Desktops.
• Migrated users data before and after the imaging process.
• Created the documentation on the installation of software.
• Installed and configured local and network printers.
• Provided IT support to NDU Students and Staff.
• Worked with NOC Team to resolve network and connectivity issues.
• Performed maintenance on network printers Xerox and HP network printers .
• Added and removed computers to the NDU domain.
• Reset user passwords.
• Unlocked user accounts.
• Performed helpdesk support using remedy ticketing system.
• Created user's accounts and reset passwords on remedy ticket system.
• Added and removed computer to NDU domain.
• Created tickets on the phone with Remedy Ticket System.
• Provided direct IT support on site to NDU students and the staff.
• Reset user's NDU and Blackboard password.
• Reset user passwords on DES, U-NET.
• Created user's Google Cloud accounts GC .
• Maintained user's computers troubleshooting .
• Installed any approved software on the user's computer.
• Rebuilt Blackberry using Blackberry Enterprise Server 4 - BES connected the Blackberry to mailbox on exchange server, changed password, wiped blackberry and added users to BES, added users to group, added users to group policy and so one .
• Wiped hard drives with DoD standard 7.
• Installed and configured Credant client for data encryption.
• Recovered encrypted data with Credant.
• Installed and configured MS office 2003,2007,201.0
• Configured outlook 2003, 2007, 2010 Added, created archive files, added mailbox, agenda and so one .
• Added users and mailbox on Exchange Server 2003.
• Configured user's mailboxes to forward emails to different mailboxes using Exchange Server 2003.
• Configured outlook to sending and receiving encrypted emails.
• Used PKI to recovering old CAC card certificates and encrypted emails
• Transferred use's data User profiles, PST files, NK2 files, Signature, Contacts .
• Configured user's account on Active Directory to use CAC card only.
• Installed card reader, Smartcard and enabled user's accounts using CAC card.
• Installed and configured dual and multiples monitors.

Installation Support

Confidential

• Contracted for the company VARIQ at the US Sergeant At Arms SAA in Washington, DC. The installation Team provides IT services to the entire US Senate environment which consists of 100 Senators and 25 to 35 Committees located mainly in 3 buildings: Dirksen, Hart and Russell as well as the United States Capitol. We also perform work in Postal Square PSQ .
• The SAA Installed Team performs various tasks in the following areas:
• Workstations: Installed, migrated data, moved, delivered, Returned to Stock RTS .
• Printers: installed, moved, RTS.
• Installed various hardware and software IE: MS Office, WordPerfect, CD Rom Drives, and Memory .
• Servers: Built and configured, installed, migrated data, moved, RTS.
• Laptops: installed, configured VPN, wireless and LAN access.
• Built Blackberries, installed scanners and digital senders.
• Used the HP Manager Service Client for Ticketing.

Assistant Network Administrator

Confidential

• Contracted for the Company Answer Staffing Services at the US Capitol Visitor Center CVC in Washington DC.
• Participated in the rebuilding of the CVC Network Infrastructure.
• Installed and configured many HP Proliant DL servers, Dell Xeon servers.
• Installed and configured Windows XP, 2003 and 2008 Server.
• Installed Active Directory, DNS, and FTP server.
• Moved user's account to the new built server 2008
• Added new computers to the domains.
• Created users, groups and group policies.
• Installed and configured backup server using Symantec Backup Exec software.
• Used Remote Control to configured computers.
• Installed and configured Ghost Server.
• Performed Ghost imaging of the computers.
• Maintained BOCA printers.

Helpdesk Support II

Confidential

• Contracted for the company Prism at the US Department of Commerce in Washington DC.
• Maintained a fully functional PC and peripheral installation facility providing on- site support from 8:30 a.m. to 5:30 p.m. Monday through Friday, except for Federal Holidays.
• Installed and configured new computers at the customer's office workspace.
• Ensured PC and peripheral cables are neatly routed through the desk.
• Provided an efficient work environment for the customer with no cables dangling from the desk.
• Completed the PC custom data form for identifying PCs and their users
• Lifted computers and peripherals to accommodate the transfer of old systems to surplus and replace them with new workstations and monitors.
• Installed/un-installed software applications as directed.
• Followed and adhered to standard operating procedures as provided by management.
• Troubleshooting Hardware and Software.
• Installed and updated Mobikey at the user Desk.
• Added new computers to the domain.
• Added and removed rights to users using certain specific software.
• Participated in the installation of many non standard software such as Heat, Citrix, and NFC.
• Created an image of windows XP and Windows 7 using Sysprep, Windows AIK.
• Performed imaging deployment on hundred PCs using Ghost server.
• Provided helpdesk support to users using ticketing system Heat.
• Configured MS Outlook and Lotus Notes.
• Installed and configured Network and Local Printers, Label printers, Multi function scanner printers such as Panasonic, HP, Sharp, Xerox.
• Migrated user data and profile with USB 2.0 to SATA IDE Cable.
• Installed and configured dual monitor.
• Used KMV switches for imaging and to configure dual or many CPU.
• Familiarized with most Dell Desktop and Laptop such as the Model 810,410,620,745,755,760, E4300.