Sr. Desktop Support Engineer Resume Profile New York, NY - Hire IT People

Summary of Qualifications

Experienced LAN Desktop administrator with broad knowledge of technical and training concepts, principles, and methods.
Detail-oriented troubleshooter who researches issues and resolves them before they become long term conflicts.
Process champion with the ability to create efficiencies in current processes and enhance existing methodologies.
Effective team player with proven communication and interpersonal skills.

EXPERIENCE

Sr. Desktop Support Engineer

Confidential

Ensure that all deliverables comply with the boundaries set by enterprise architecture and by security and compliance.
Ensure applicable audit actions are managed and fulfilled in a timely manner. Ensure that the execution of the technical deployment activities are in line with defined processes.
Possess over five years experience utilizing Imaging Tools Acronis, Windows Deployment Server, and Symantec.
Possess over 10 years experience with LAN and WAN technologies, VBScripting.
Maintenance and support of Windows Server 2003/2008 Server, Exchange, and Active Directory.
Responsible for Enterprise-wide system hard drive encryption.
Over 6 years experience in configuration and troubleshooting of LANs and WANs, switches and routers. Subject matter expert with configuration of TCP/IP settings on network and troubleshooting TCP/IP issues.

Sr. Desktop Analyst/Operations Support

Confidential

Planned and managed the upgrade of 1000 workstations to Windows XP and MS Office Suite.
Planned, developed, and led interactive skill-building software training classes for clients and personnel.
Played a key role in ensuring a proficient workforce and significantly reducing system downtime.
Responsible for Windows Server, AS400 and Velocity System daily backups.
Created, maintained and managed user accounts and permissions for the following: Active Directory, MVS AS400, ImageRight, Citrix environment, Sagitta and Velocity systems. Unicenter Service Desk Ticket and Asset Tracking System.
Supported and troubleshoot: Win XP Operating System, Citrix environment, Rumba, Microsoft Office and GroupWise applications. Monitor AS/400 job Queues and print writers.
Worked closely with Sarbanes Oxley auditors to ensure all systems were aligned with company's security requirements.
Responsible for overnight daily and monthly end process reports for accounting.
Acted as liaison between Network Ops, Architecture and Operations teams, and vendors, as requested.
Evaluated and recommended hardware and software products for purchase.
Performed data disaster recovery. Assisted with Migration from Novell and GroupWise to Active Directory and Outlook Exchange Server.

Server Operation Technician

Confidential

Responsible for Win NT/ 2000 and 2003 Server administration, backups, and workstations support.
Created the configuration and management of printers and print queues under Novell and NT/2000 environments using Jetadmin and Novell print service.
Responsibilities also included the creation of user accounts groups with their respective permission in NT domains, Active Directory, and Novell services Imanager, and ConsoleOne .
Created and managed user email accounts on 5.5 Exchange servers.

Desktop Support Analyst

Confidential

Assisted in troubleshooting user problems relating to Operating System issues Novell, Win98, NT, Win 2000 and XP, MAC OS , Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies.
Installed logical printers on a print server and preparing print server to host clients.
Troubleshooting hardware peripherals like printers modem etc.
User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.
Assisted with Migration from Novell and GroupWise to Active Directory and Outlook Exchange Server.
Responsible for Blackberry, and Telecom support, setup meridian phones, users Identification and voice mailbox on Nortel phone system.

Helpdesk Technician Contractor

Confidential

AIG Hardware Technician, Break fixes on printers, Workstations, and Laptops.
Young and Rubicam of NY PC Technician/ Helpdesk support Support for over 6000 users on Novell environment, Win95/2000 workstations, Email: Lotus Notes, CC Mail, and Outlook. Remedy ticket and asset tracking system.
Citibank Workstation configuration and setup. Novell administration using Nwadmin

Desktop Support Technician

Confidential

Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates and Palm Pilots.
Installed hubs, patch panels and network printers.
Responsible for network data and phone cabling, troubleshooting and maintenance.
Remotely supported customers in the use of desktop products.
Created computer account, user profiles.
Troubleshoot phone system, PBX, Intel Axxess software Setup phone Users Identification and voice Mailbox.

Technical Expertise

Software /Tools