Senior Desktop Support Analyst Resume profile Augusta, GA - Hire IT People

Work experience

Confidential

Senior Desktop Support Analyst

Provide help desk support for 550 Employees located in 3 different buildings in Augusta as well as across the country
Provide help desk support for our software to all of our clients as needed in person and over the phone via WebEx, TeamViewer or join.me
Maintain and support the workstation deployments companywide Desktops and laptops from creating the images to setting them up at a user's desk.
Provide input and recommendations on the type of equipment purchased as well as work directly with the vendors to obtain quotes used in the formal proposals to management
Provided needed support and back up for the System Administrator
Support around 200 Terminal server users logging into 5 different Virtual servers running various operating systems windows 2003, 2008 R2 and 2012
Maintain HIPAA compliance in all areas

Confidential

Senior System Validation Technician Senior Lab Technician

Manage 9 Technicians and work load over 3 working Lab areas and 5 groups
Maintain 350 platforms hardware and software of 7 different types
Delegate work load across all Technicians biased upon the customers' needs and requests changes daily
Manage automation testing on over 90 systems
In charge of Lab Planning for 3 working labs and placing order requests for lab materials and supplies
Help interview and train new hires
Maintain local lab inventory records to help aid in audits
Continue performing all duties of System Validation Technician

Confidential

System Validation Technician

Update and maintain 50 platforms hardware and software
Run scheduled execution testing on 30 systems
Manage several employees with daily tasks and assignments to build new systems and keep them running
On site support for local inventory control system
Write training documents and train new hires
Provide weekend support when needed
Aid and support other groups at other company sites dealing with the same validation systems that we are using
Assist in training all new hires

Confidential

System Validation Technician

Maintain and operate test platforms
40 platforms with 14 different configurations
Configure test platforms to specific configurations
Program test cards using IMPACT and APG software
Keep tests running on all systems at all times and keep track of the tests running in Automation database
Work with programmers to ensure their tests are running properly and configured with any special cards or equipment
Keep all test platforms updated with the latest hardware and software
Work with various groups on multiple platform problems to devise solutions to resolve issues.
Write training guides on how to program various chips and system boards
Designed a special part tracking system for test parts
Work with SRT and Ersa rework machines removing and replacing new parts on boards
Perform special reworks on boards to meet the needs for special analyzers and changes in the board design

Confidential

1st Class Grill Operator

Prepare and cook food orders
Cook up to 550 of food orders per 2nd shift while preparing food stock on sales floor for the next 24 hours of business
Keep grill area and back room clean
Act as manager when the manager is not in the store

Confidential

Computer Operator

Interact with network terminals
Mount and file data tape cartridges
Check to make sure jobs are running smoothly
Report to programmers with any problems with the jobs while maintaining a log in the Info database system
Assist employees with their problems regarding the jobs they are running

Confidential

Grill Operator

Prepare and cook food orders
Cook up to 400 of food orders per 2nd shift while preparing food stock on sales floor for the next 24 hours of business
Cook up to 1400 of food orders per 3rd shift
Keep grill area and back room clean
Act as manager when the manager is not in the store

Confidential

Produce Clerk

Help customers with their questions regarding our stock and inventory
Keep sales floor clean and stocked
Stock on average 40 boxes onto the sales floor to maintain required volume on sales floor
Keep back room and cooler clean and organized
Freshness check on all sales items
Prepare as many as 20 fruit basket orders a day for customers
Make as many as 30 floral arrangements and balloon arrangements when there was no one in the floral department

Computer Skills

Proficient in Microsoft Office 1997 - 2013 Proficient in Linux 3 years , Windows XP, Vista, and 7 Proficient with Windows XP, 7 and 8 Knowledge in Windows Server 2003, 2008 R2 and 2012. Proficient with IE 9 and 10, Fire Fox and Google Chrome Experience with the Jira Ticketing system Experience with Active Directory Schooling in C, C , Visual Basic, COBOL, JCL, Java, JavaScript, CSS, SQL, HTML and Python Knowledge in Database Design and Integrity Fast adaptation to new software programs and computer

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Senior Desktop Support Analyst Resume Profile

Augusta, GA

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