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Helpdesk/onsite Service Analyst Resume Profile

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Conyers, GA

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Objective:

I am a Microsoft Confidential: Server Administrator Confidential and A certified technician seeking a position commensurate to my expertise and experience in computer hardware and software.

Skills

  • CompTIA A Certified.
  • Microsoft MCITP: Server Administrator
  • Microsoft Certified Solutions Associate MCSA
  • Microsoft MCTS MCP 70-642 certified: Windows Server 2008 Network Infrastructure and Configuration.
  • Microsoft MCTS MCP 70-640 certified: Active Directory
  • Virtualization software VMware, and Hyper-V
  • Managerial experience, punctual, and organized
  • Technical Writing
  • Desktop and laptop troubleshoot, image repair - Microsoft Windows 98, 2000, XP, Vista, and Windows 7.
  • Norton Ghost and Acronis Backup
  • Windows Server 2008 R2 Server Administration
  • Experience with most major brands, such as Dell, Lenovo/IBM, HP, Gateway, and Sony.
  • Certified on Lexmark laser printers E, T, and C series .
  • Troubleshooting and repairing other brands of laser printers and laser copy machines.
  • Customer service expertise
  • Lenovo Notebook and Desktop Certification

Employment

Confidential

Helpdesk/Onsite Service Analyst

  • Diagnose and resolve technical hardware and software issues related to point-of-sale equipment, computers, and laser printers.
  • Provides support for incident resolutions reported to the service desk
  • Performs initial assessments, research, and triage to issues
  • Provide On-Site Field Support for End-Users and Field Technicians
  • Create working processes for equipment that are repaired in the facility

Confidential

Senior Technician

  • Manufacturing, building, and imaging industrial PC workstations Class I II specs and kiosks
  • Setting up routers switches and remote connectivity.
  • Servicing technical support calls and help with RMA request.
  • Repair displays, touch screens, computers, panel PC's and printers. Break/fix
  • Sales calls and setting up IT contract services.

Confidential

Field Services Technician

  • Providing technology services to various city, county, and government entities. Heavy emphasis on school systems.
  • Building, imaging, set-up, troubleshoot, and repaired pc's, laptops, servers, monochrome, and color laser printers.
  • Managing time and working efficiently to meet the needs and satisfaction of the client.
  • Knowledgeable about the latest technology of which includes all hardware and software.
  • Maintain a organized log and list of required repairs and inventory through Auto Task.

Confidential

Quality Assurance

  • Assured each order were the correct quantity and had the correct parts.
  • Inspected parts to guarantee quality.
  • Voluntarily assisted colleagues with packing and shipping duties when personal workload completed.
  • Maintained inventory records via Lotus.
  • Arranged for delivery and distribution of supplies/parts to expedite flow of materials.

Confidential

Sales/Technical Support

  • Provided direct, face-to-face mobile phone and accessory sales.
  • Answered questions and provided superior customer support services.
  • Troubleshooting and repairing mobile phones.
  • Maintaining tight inventory and assessed quality of devices.
  • Documented all customer interactions and transactions.

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