OBJECTIVE

Procuring a position of progressive responsibility which allows for personal and professional growth while contributing to the success of my employer

HARDWARE

• Intel x86 based servers minicomputers
• Apple Macintosh minicomputers and servers
• Storage RAID SATA and SCSI DASD
• iOS iPhone/iPad devices
• BlackBerry handheld devices
• WYSE Thin Clients

OPERATING SYSTEMS and ENVIRONMENTS

• MS Windows client version 8 and previous
• MS Windows server NT 3.5 through Server 2008 R2
• MacOS system 7.x through 10.x
• RSA SecureID server / client
• Microsoft Exchange / Outlook
• Active Directory 2000 - 2008
• Citrix Metaframe 1.8/XP / Presentation Server
• BlackBerry Enterprise Server BES ver. 4.1
• Microsoft System Center SCCM

ACCOMPLISHMENTS

• Established system of spare loaner pre-configured computers to minimize system/instrument downtime and maximize end user productivity Johnson Johnson PRD
• Project lead for client side implementation Macintosh/PC of SQL based Digital Assets Management program Telescope / Harcourt School Publishers
• Project lead for the beta test of Microsoft's OfficeMac 2001 Harcourt, Inc. - cross divisional
• Team Leader/Assistant Divisional Manager for start up of Macintosh hardware sales division including training, scheduling and traffic management in a Call Center environment MacSystems Warehouse
• Upgraded existing Citrix WinFrame 1.6 servers to MetaFrame 1.8 Holy Spirit Hospital
• Project lead for the implementation of a Windows Tablet Edition based PC platform from initial hardware selection through end user training Hamilton Health Center
• Citrix Presentation Server farm maintenance, including virtual desktop applications and main line of business application access Hamilton Health Center
• Compiled and maintained a Pre-Execution Environment bootable CD for PC diagnostic, repair and remediation use, reducing incident response time and minimizing malware exposure, and allowing recovery of production files from failed hard drives Johnson Johnson Zausner Foods
• Instituted Disk Imaging cloning program for new PC rollout, reducing PC set-up time from 1.5 - 2 hours to 15 - 20 minutes for the standard PC Holy Spirit Hospital, Hamilton Health Center
• Developed and updated as required a library of standard PC images to insure consistency of support and user experience Zausner Foods, Hamilton Health Center
• Redesigned off the shelf server package to minimize costs while maintaining quality product DataComm Warehouse
• Instituted a Virtual Private Network VPN , reducing long distance telephone charges by greater than 80 between branch and home offices by Sun Atlantic

EXPERIENCE

Desktop Support Analyst

Confidential

• Account unlocks and resets password reset and account re-enable PKI certificate management Application support local and Web based Application performance and connectivity troubleshooting Root cause analysis of unique client side issues Trouble ticket creation, modification and resolution Remedy ARS Knowledgebase article creation and modification Remedy ARS

MIGRATION TEAM LEAD

Confidential

• Systems inventory and upgrade suitability evaluation Image application and end user configuration Image/upgrade failure analysis and remediation Project tracking, forecasting and reporting Team supervision four technicians/rollout team

Desktop Support Analyst

Confidential

• Configuration and support of Desktop and Notebook systems in a distributed environment Windows 7 beta tester, prior to Enterprise rollout of the new operating system including application compatibility testing Deployment of Windows 7 to end user population including data migration and non-standard application testing and mitigation Cisco VPN support Security response/virus remediation End user orientation and training, including post Window 7 migration training Active Directory account maintenance Break/Fix support for desktop/laptop systems BES/Blackberry configuration and support Laptop encryption deployment and support Guardian Edge Pre-deployment application evaluation and testing Windows XP Development and testing of simple scripting to address specific issues in the Desktop environment

IT SUPPORT ANALYST

Confidential

• Configuration and maintenance of Citrix Presentation Server farm Security and incident response for a distributed 150 seat environment Break/Fix support for servers/workstations/laptop systems Windows Server 2003 maintenance incl. patch management/updates, emergency restarts Active Directory account setup and maintenance including Exchange 2003 Storage analysis and maintenance DASD, RAID Account creation and maintenance EHS Care Revolution Practice Management System, aka EHS Implementation of electronic dictation/transcription system part of move to Federally mandated EMR PC image library development and maintenance Backup solution implementation and maintenance Specification, testing, configuration and implementation of Windows XP based, Window 7 capable portable computing platform Lenovo X200 Tablet PC's Citrix Client dual VPN solution

NETWORK and DESKTOP SUPPORT ANALYST

Confidential

• Windows XP image development, maintenance and deployment Lotus Notes and Domino server support Server-side database installation and maintenance including VM Ware and some SQL work Security Policy development Ant-virus/anti-malware remediation Platform standard development and implementation