Help Desk Analyst Resume Profile Linwood, NJ - Hire IT People

SUMMARY

Hands-on technical leader, developer, and support specialist with more than 30 years of experience elevating corporate performance by applying technical resources to business objectives. Adept at promoting organizational productivity and technical infrastructures through the careful development and implementation of advanced platforms and programs. Expert in technical applications and their usage possibilities. Proficient not only in troubleshooting problem areas but in creating workable solutions that facilitate efficacy and quality improvements. Areas of expertise:
Project Management BPR Business Analysis Business Intelligence Troubleshooting and Problem Solving Needs Assessment System Integration New Project Development Software Package Analysis
Help Desk Customer Support Purchasing Sharepoint Vendor and Contract Negotiations Training Materials Staffing Team Building JCL IBM Mainframe

PROFESSIONAL EXPERIENCE

Help Desk Analyst

Confidential

Operational Highlights:

Defined, implemented and maintained a VOIP telephony system 3Com VCX with replication for 2 building school district
Defined, managed implementation and maintain Meru Wireless access points, controller, Radius Server and Identity Manager
Defined and managed implementation of physical server hardware refresh and virtual servers for school district
Defined and implemented helpdesk system providing 24x7 support for 3 buildings
Designed and implemented Kaseya Deployment system for imaging of over 800 computers in school district
Implemented Apple Xserve and integrated with Active Directory for services and applications supporting 300 Macbooks and Imacs
Installed and maintained interactive whiteboards and sound systems for school district
Defined and Managed implementation project for Exaqvision CCTV system
Managed implementation of Generac generator system
Implemented Google APPS platform including mail for student as well as staff
Managed implementation and migration of VMWare to Hyper-V virtual platform

Confidential

Help Desk Analyst

Operational Highlights:

Increased sales 50 million by selecting and leading a SalesLogix marketing and sales improvement project, which enabled field agents to receive daily sales leads from the Web.
Provided direction and lead team to support Executive management in design and development of business intellligence reporting using Brio and Broadbase for ETL utilizing Borland Application Server as DB connector and 24x7 support.
Defined, Designed and developed Human Resources reporting system using SQL Server database and Access programming.
Saved 8 million by eliminating consulting operations when internal resources were available and by streamlining the applications and training portfolio, removing any duplication of efforts.
Reduced Clarify CRM and Oracle applications costs 300K through internal reviews and usage reporting.
Wrote company policies for Application Lifecycles, Security, and business processes for Sarbanes-Oxley certification.
Implemented the use of EDI and XML for vendor sales management.
Mentored staff in improvement of business collaboration and development of customer relations.

Confidential

Help Desk Analyst

Operational Highlights:

Reduced costs of financial systems 250K by standardizing operations.
Setup and implemented all software for replication warehouses in Singapore and Slough England including networking, NT servers and routers.
Planned, designed, developed, and implemented Gross Margin reporting system for global manufacturing sites, enabling the CFO to visualize profitability of products utilizing Access and SQL Server..
Set up and executed a standardized Help Desk ticket system for global sites with Outlook, Access and SQL Server.
Wrote company policy outlining risk and security management for implementation of the global Cisco router.

Confidential

Help Desk Analyst

Operational Highlights:

Developed COBOL educational testing system for the state of Kentucky
Developed and executed marketing and sales analysis software utilizing SAS and IBM mainframe.
Created and implemented a financial database information system for reporting costs, sales, and gross margins utilizing SAS.
Built SAS-driven bulletin-board systems for informing each salesperson of nightly orders.
Constructed project-costing practices.