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Desktop Support Ii Consultant Resume Profile

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NY

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SUMMARY

Experienced Desktop Support Engineer with 10 years work experience strengths include excellent customer support soft skills, proven process improvement abilities for cost and time savings and Junior to Mid Level Active Directory Administration.

TECHNICAL PROFICIENCY NETWORK OS

  • Windows NT4 Server and Windows 2000/2008 Server, Active Directory.
  • DESKTOP OS
  • Windows 3.1, 95, 98, NT4, Windows 2000, Windows XP and Windows 7

SOFTWARE:

  • Microsoft Office Suites 2003/2010
  • Avaya/CMS R14
  • LANDesk
  • Altiris
  • Remedy
  • Quest/Hyena
  • Symantec Anti-Virus
  • Trend Anti-Virus
  • McAfee Anti-virus
  • VMWare
  • Blackberry
  • iPhone
  • AS400 Client
  • Oracle Client
  • SAP 7.2
  • Crystal Reports
  • Exceed/ BiQuery
  • EasySync/Intellisync
  • AutoCAD 2000/R14
  • MetaPhase

HARDWARE:

Compaq Desktop/Laptop, DELL Desktop/Laptop, HP Desktop/Laptop/Printers, IBM Desktop/Laptop

WORK EXPERIENCE

DESKTOP SUPPORT II Consultant

Confidential

  • XP to Windows 7 Migration planning, scheduling, implementation of field personnel.
  • Troubleshooting of legacy applications for Windows 7 compatibility
  • Lotus Notes to Outlook Conversion of remote users.
  • Remote support of field sales and service personnel.
  • Manual Detection and Removal of viruses and malware.

Skills Utilized: Windows 7, Windows XP, Microsoft 2010 Office Suite, Outlook 2010, Lotus Notes 7, Juniper SSL VPN, SAP 7.2, McAfee, Symantec, Kaspersky, Dameware, UltraVNC, MS Virtual PC/XP Mode.

LAN SPECIALIST II

Confidential

  • Responsible for Active Directory User and File administration.
  • Responsible for CMS/Avaya User and Queue administration.
  • LANDesk reporting.
  • Daily desktop support to 150 end users in a Windows XP, Windows 7, Outlook 2010 and Office 2010 environment.
  • Created reports to show directory structure, shares and security.
  • Instrumental in the reorganization of shared drive from 150 directories to 15.
  • Worked closely with Director of I.T to analyze and secure shared drive
  • Created SharePoint form to track new employee onboarding.

Skills Utilized: Windows XP/7/Server 2003/2008, Office 2010, Outlook 2010, Avaya CMS, SharePoint, LAN Desk , Symantec Anti-virus/Ghost, CiscoVPN, PointSec Encryption, Blackberry, iPhone, VMWare.

SERVER/DESKTOP ENGINEER

Confidential

  • Worked as a liaison between off site corporate management to manage all aspects of Desktop Support.
  • Identified an issue with support in an upcoming site move.
  • Supported and trained first level technicians in to a second level tier.

Desktop Support

  • Built, customized and deployed desktops and laptops to end users.
  • Level III support when required.
  • Trained approximately 200 users in the use of a new WiFi/VPN software suite.

AD Server/Client Migration

  • Coordinated with Network and Applications Groups to migrate Windows 2000/2003/VMWARE Servers to AD Domain with focus on little to no impact to business or end users.
  • Migrated approximately 300 remote users to new domain.

Skills Utilized: Windows XP, Office 2000/2003, Outlook 2003, Symantec Ghost, McAfee, Hyena, iPass,VMWare, Remedy.

DESKTOP ENGINEER

Confidential

  • Setup and Configuration of DELL Laptops for roll out.
  • Automated setup through batch files and scripts to minimize setup time and to insure Quality Assurance.

Skills Utilized: Windows XP, Office 2000/2003, DOS Scripting

PAUL M. BASTIAANS Page 3 of 3

DESKTOP SUPPORT II

Confidential

  • Provide desktop support on a daily basis to 600 clients.
  • Streamlined the process of rolling out new PCs for proven cost and time savings.
  • Implemented a 'Loaner Laptop' system to minimize client downtime.
  • Instrumental in the setup and startup of a satellite site in Irvine, CA
  • Creation of several automated systems to install base software, D.O.D data destruction and turn around of 'Loaner Laptop'.

Skills Utilized: Windows XP, Office 2000/2003, Lotus Notes, Symantec Ghost, McAfee, VPN, Novell Client, Blackberry.

DESKTOP SUPPORT II

Confidential

  • Supported the roll out of wireless mobile PCs
  • Contributed in the troubleshooting of hardware conflicts that arose during roll out.
  • Provided desktop support when required.

Skills Utilized: Windows 2000, Windows XP, Microsoft Office Suite, Outlook 2000, CISCO hardware and software.

DESKTOP SUPPORT II Consultant

Confidential

  • Client data backup/restore, imaged and configured XP Devices.
  • Provided desktop support when required.
  • Performed basic network cabling and termination

Skills Utilized: Windows 2000, Windows XP, Oracle Client, Bi-Query, MetaPhase, Symantec Ghost, Microsoft Office Suite, Outlook 2000, Lotus Notes 5, PC Guardian Encryption Plus.

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