Objective

To obtain a challenging position utilizing my diverse computer experience, adaptability and interpersonal skills with an organization which encourages integrity, development, and professional growth. I am currently enrolled in a post-graduate program to add clinical/medical applications to my experience.

Professional Experience

Confidential

Lead Desktop Support Analyst

• Responsible for coordinating ten Desktop Support Analysts supplying 24/7 technical support, acting as a mentor and resource person
• Coordinate and install end-user hardware and software in conjunction with analysts, technical staff and vendors
• Facilitate purchase of hardware and software by various departments, identifying best fits for needs and helping to meet departmental budget deadlines and requirements
• Determine and maintain standards for on-site par stock levels used by desktop support to fulfill emergency needs or requests, as well as anticipating implementation of new hardware models and software releases
• Work with the Materials department to validate shipping, billing and receipt of computer hardware and software
• Implement and maintain preventative maintenance for computer hardware, including elimination of viruses and spyware
• Develop, maintain and communicate I/S end user computing policies, procedures and standards
• Assist manager in coordinating Desktop Support Analyst schedules and training
• Assist manager in interviewing applicants and submit performance based appraisal summaries to assist in employee evaluation

Confidential

Special Projects Engineer/PC Technician

• Coordinate and conduct the configuration and installation of computer equipment for the Cottages at Brushy Creek, including the Community Center and all 12 cottages. This is a unique facility designed to deliver innovative long and short-term treatment based upon the principles for elder care established by Eden Alternative centered on creating nurturing, natural environments.
• Perform configuration, installation, and maintenance for a large variety of computer systems hardware and software in a networked environment on three campuses of large healthcare facilities
• Create team's documentation manual for installation standards and operating procedures, boot disc creation, configuration, means and methods etc.
• Configure, build and reload various types of PC's, installation of hardware, software and dedicated, specialized software for a vast diversity of healthcare system user groups
• Network access and configuration for devices via LAN and WAN, including IP, DNS, WINS, WEP, certificates, etc.
• Create and deploy images to facilitate timely turnaround with installation and repair of special software for customized personal computers in specialized departments
• Team supervisor and coordinator of company contracted installations for a variety of specialized healthcare software programs and new equipment PC's, printers, scanners, PDA's, etc.
• Applications expertise includes but not limited to Windows 98/2000/NT/XP, Microsoft Office, Citrix, Reflection, Adobe, Oracle, eClinicalWorks, Optiflex, Rumba, Sovera, etc.

Confidential

Desktop Technician

• Performed rollouts updating computer systems for various clients. Installation, conduction of training and introduction of new functions and features to the end-user groups. Conducted and coordinated corporate contracted work for various sites and organizations.
• Managed imaging/ghosting for current machines/systems and subsequent transferal of data to new systems, verifying compatibility and performance
• Created and documented installation and standards of operating procedures

Confidential

IBM Products Technical Specialist

• Worked directly with IBM, Inc., North American team consisting of sales management, product managers, partner marketers and marketing communications to implement sales and marketing solutions throughout the US
• Managed logistics and coordination, specifications and purchases of essential equipment necessary in pre- and post-promotions, evaluations, conferences, exhibits and demonstration plans for the North America team
• Provided technical support and configuration for all IBM, Inc. sponsored events
• Presentation and instruction to IBM's personnel of company's marketing and business strategies and goals

Confidential

Oracle Support Analyst

• Guided system administrators in the installation, upgrade and troubleshooting of MP2, an Oracle-based enterprise software program designed to aid in the maintenance, scheduling and purchasing aspects of large and small corporations worldwide
• Analyzed various MP2 software releases and patches, identified and submitted bugs to the QA department for review and correction
• Provided single contact support for significant companies and worked with their technical administrators to find ways to obtain data or reports not available as part of the program's default menu
• Wrote and distributed SQL scripts to be run from Oracle in order to make corrections or adjustments to customers' MP2 databases and improve the interaction with their additional Oracle databases

Confidential

Systems Administrator

• Responsible for implementing all imaging enhancement requests, testing them, releasing for end-user evaluation, and validating completion with the pertinent management
• Identified and achieved resolution for user and system issues pertaining to document imaging, made debugging adjustments on hardware and software to optimize performance
• Monitored 3 Windows NT imaging systems and 2 high capacity CD jukeboxes
• As database administrator, was responsible for day to day maintenance of 3 SQL servers, 1 Oracle server, and 1 Sybase SQL Anywhere server running data warehousing, client server, and imaging applications
• Developed individual system files to customize and optimize departmental workstations and wrote SQL queries to provide additional reporting data
• Created and enhanced Access forms/reports to provide end-users with a more approachable front-end to the company's database information
• Documented all processes and procedures for the imaging system, including Y2K compliance

Software Skills:

• Windows 7/Vista/XP/2000/NT/9x
• AS/400
• Citrix
• eClinicalWorks Epic ConnectCare
• Microsoft Office Access, Excel, Outlook, PowerPoint, Publisher, Word
• Novell
• Novius
• Optiflex
• Oracle
• PL/SQL
• SQL Server
• Symantec Ghost