IT HELPDESK ANALYST Resume profile Columbia, SC - Hire IT People

Experience:

IT HELPDESK ANALYST

Confidential

Configure, install, setup, and troubleshoot computer issues for CMC employees.
Troubleshoot via phone,e-mail, remotely, and face to face.
Install software from server, setup printers, work with Active Directory and SMS tools
Keep tight inventory on PCs, Laptops, and other devices.
Document/Open and close issue ticket in Remedy Ticket Software

Technical Support

Confidential

Working in Call Center, accepting calls for Bellsouth customers with DSL services
Troubleshoot modem installations, connectivity, e-mail issues, and configuring windows to work with DSL
Document notes on every customer

Part-time Technician

Confidential

Help Desk Technical Support

Confidential

Assisted students with problems in Blackboard, Campus Cruiser, and Microsoft Office.
Provided technical support to end-users in hardware/software.
Installed and assisted service personnel in installation of monitors, keyboards, printers, and disk drives.
Assisted and troubleshot problems through e-mail and telephone.

Network Administrator Internship

Confidential

Upgraded operating systems, configured workstations accordingly to network environment, assisted in configuring and deploying Cisco switches, assisted and troubleshot computer problems, performed site surveys for the Wireless network, configured laptops for the wireless network and installed software.
Responsibilities included problem detection and solving, fixing and reinstalling software and hardware.
Assisted in troubleshooting, diagnosing, installing, upgrading, configuring computer systems and network system components.
Added hardware to computer systems such as: hard drives, printers.

Skills:

Operating Systems: Windows 98, Windows 2000/NT, Windows XP, Novell, Programming: C , Visual Basic.
Software: Microsoft Office 97/XP/2003, Blackboard, Command Anti-Virus, Ad ware, Cisco configuring software, Network notepad, Cisco Wireless Utility, SMS, Active Directory