Desktop Support Technician Resume profile, NY - Hire IT People

PROFESSIONAL EXPERIENCE

Desktop Support Technician

Confidential

Provides remote support to over 150 small to medium sized businesses throughout southern New England
Installs, configures and troubleshoots Windows Server operating systems including issues with Active Directory, Group Policy, File/Print services and permissions
Identifies and troubleshoots network issues to include but not limited to DHCP, DNS and VPN connections
Manages and configures client firewalls Sonicwall and Watchguard
Participates in 24x7 on-call schedule for after hours support of clients

Desktop Support Technician/ Analyst

Confidential

Provides phone and in-person support to users in the areas of electronic mail, directories, standard shrink wrapped software applications, network operating systems, hardware dispatch and escalation procedures
Configures new user and email accounts within ActiveRoles Server
Prepares, configures and deploys information systems
Completes procurement cycle and inventory of information systems
Resolves typical desk top connectivity issues Ex. CPU won't turn on , screen isn't working , Printer not working , password resets, etc.

Information Resources Specialist

Confidential

Performs information systems/technology support Client Support Administration tasks and functions to include: installation, configuration, management, and initial diagnostics of client information systems.
Develops, implements and supervises tool accountability and material inventory programs in core office application software such as e-mail, word processing and excel spreadsheets.

Client Systems Administrator/ Help Desk Technician

Confidential

Provides technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. Sets up computers and install software.
Manages hardware and software. Performs configuration, management, and troubleshooting. Removes and replaces components and peripherals to restore system operations. Installs and configures software operating systems and applications.
Establishes work standards, methods, and controls for preventative, scheduled, and unscheduled maintenance actions.
Deploys, sustains, and troubleshoots, repairs standard voice, data and video network of client devices in fixed and deployed environments.

TECHNICAL SKILLS

Software: Hosted Email Solutions Office365, Inbox Solutions, Intermedia Microsoft Office Suite, Sharepoint, Firewalls Watchguard, Sonicwall , Active Directory, ActiveRoles and Server, Safeboot, Antivirus Solutions WSUS, Norton, ESET, McAfee Ticketing Systems Alloy, Connectwise, Remedy ,Enterprise Switch Management, VPN Cisco Client, Sonicwall SSL VPN , Labtech, Kaseya
Operating Systems:Windows XP,Vista,7,8 , Windows Server 2003,2008,2012 , Exchange Server 2007,2010,2013
Hardware: Motherboards, Hard drives, RAM, Printers, Firewalls Watchguard, Sonicwall
Networks: LAN/WAN/VLAN, TCP/IP, VPN, DHCP, DNS
Physical Networking: Fiber/Copper Circuit Paths, Punch down methods 66/110 Block , Cabling Standards 568A/B , Fluke DTX 1800 Cable Tester