Help Desk Support/ Customer Service Resume Profile Morton, PA - Hire IT People

Objective:

Seeking a challenging position in information systems with the opportunity of career advancement

SKILLS AND QUALIFICATIONS

PROFESSIONAL EXPERIENCE

Help Desk Support/ Customer Service

Confidential

Daily help desk support of customer service users including login, printer, and associated networking needs
Train employees in operating systems, custom applications, and telephone systems and company policies and procedures
Assists other personnel with implementation of new technology
Responsible for high volume customer calls related to problem solving and company products with focus on customer satisfaction and retention.
Responsible for quality proofing and editing all data entry.

Confidential

Network Technician

Design, developed and maintaincompany website.
Created a LAN/WANwith continued troubleshoot and support.
Manage computer and network hardware, software and peripherals.
Created company policy, procedures and marketing data used the full MS office suite and other tools.

Director / Teacher

Confidential

Managed general operations of the center which included:
Evaluated and motivated staff
Facilitated compliance with Pennsylvania Department of Public Welfare regulations
Maintained inventory of materials and equipment
Produced parent communication involving memos and
Handled resolution of parent and staff concerns

Teacher / Counselor

Confidential

Planned and implementedPA Standards based themed lesson plans for 5-15 students and supervised the children while they participated in the activities.
Coordinated, organized and supervisedthemed activities for 15-35 students ranging in age from three to thirteen.