Desktop/network Support Contractor Resume Profile
Fort Mill, SC
SUMMARY
Personable, diligent and reliable Technical Support Professional has more than 18 years of experience in diverse functions including customer service, problem resolution, team administration, technical support, data processing, and system installation. Organized professional demonstrated proficiency in system applications and procedures, completed work queues efficiently, and exhibited ability to adapt in fast-paced environments escalated production environment problems, and managed coordination of password resets. Proactive candidate is actively seeking a demanding role as a Desktop Analyst or entry level I.T. Supervisor in a dynamic environment to contribute expertise in customer service, personnel management, coordination, system administration, problem solving, and leadership.
Professional Experience
Confidential
Desktop/Network Support Contractor
- Build, deploy maintain and service all plant floor pc's and office computers. Specializing in Dell desktops. Troubleshoot, program and service Motorola RF MC9190 guns, Wrist Terminal WT41N0 and Psion VH10truck mount barcode scanning mobile devices.
- Install Cisco switches, wire IDF closets with RJ45 and fiber cables using expert cable management.
Confidential
Desktop Support Contractor
- Build, install, upgrade, maintain and service all plant floor pc's and office laptop computers Windows 7 Migration Project . Specializing in Dell and HP laptop and desktops. 1400 Users
- Track, monitor and respond to all trouble cases using Clarify and Alliance call tracking.
Confidential
Network/Systems Support
- Desktop support for 3 locations. Build, install, upgrade, maintain and service all classroom pc's and staff laptop computers. Created Visio diagrams. 500 workstations
- Windows Server 2008 systems administration, create accounts, maintain file database, password reset. Created Acronis images.
- Windows 7 Configurations and migrations
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