Desktop Support Analyst Resume Profile Rensselaer, NY - Hire IT People

Work Experience

Confidential

Desktop Support Analyst

Supporting 1500 workstations for several state government accounts.
Deployed and updated software patches and packages on a per ticket basis as well as widespread software updates and rollouts.
Developed custom software deployment solutions manipulating existing MSI and EXE packages as well as batch and Powershell scripts.
Pulled specific hardware and software reports from database when requested
Coordinated asset decommissioning effort with recycling vendors on a yearly basis
Print Server Administration: install and configure drivers, setup printer queues and print devices

Confidential

Field Technician Associate

Contracted to support Medicare Part D staffing effort as well as existing onsite staff
Provided continual troubleshooting for Windows XP and 7 operating systems as well as printers and supporting systems
Developed end user systems configuration room capable of 20 simultaneous deploys via Windows Deployment Services with Multicast
Allocated 200 additional end user system deployments including two training rooms
Brought on full time by client after fulfilling six month term with contractor

Confidential

Desktop Support Analyst

Contracted to support 500 end user systems and printers for National Grid end users
Performed multiple system refreshes along with the decommissioning of legacy systems
Imaged end user systems via Norton Ghost and restored end user data

Confidential

Field Engineer II

Performed refreshes for state government and commercial clients replacing end user personal computers, end user point of sale systems, printers, wireless access points and servers
Deployed and configured end user systems and servers on various hardware platforms
Engineered connectivity solutions including cabling, patch panel punch downs, and RJ-11/45 wall jacks
Carried out site surveys for potential and existing clients to plan system implementation and upgrades

Confidential

Antenna Specialist