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Help Desktop Support Analyst Resume Profile

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NC

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SUMMARY OF QUALIFICATIONS

Recent Information Systems graduate skilled in information systems management, analysis, troubleshooting, documentation, internal control procedures, system and program security, hardware and software installation, applications and program management, technical support, and network administration.Leadership skills include ability to lead and motivate co-workers from all backgrounds, creative problem-solving and solution-oriented work style, decisive and confident decision-making and in-depth proficiency with new technology trends.

EMPLOYMENT HISTORY

Help Desktop Support Analyst

Confidential

Read and directed personnel in both interpreting technical and non-technical manuals in conferring with users conduct computer diagnostics while a part of ITT-Technical Institute Computer Club to investigate and resolve problems or to provide technical assistance and support.Assigned to Hewlett Packard as a Lync Support Analyst to provide end-user assistance utilizing PBX and voice communications to include VOIP infrastructure and session initiation protocol SIP coordinated with coworkers in utilizing MS Lync 2010 in areas of password re-verification installation and configuration of voice hardware to include wired and wireless telephony and unified communications.

Program Support Assistant Intern

Confidential

  • As a Program Support Assistant, responded to remedy calls regarding computer and monitor troubleshooting assists in the Windows 7 migration of all Eastern Region based customers initialized VTC for meetings.
  • Maintained, updated administrative personnel manuals throughout various departments as served as Minor Property Coordinator for all inventory printers, copiers and computers within the departments for report submission.
  • With limited supervision have setup computer equipment for personnel use while performing or ensuring proper operating systems and appropriate software. Documents, maintains, upgrades or replaces hardware and software systems.

Confidential

  • Provide guidance and assists organizational personnel on such matters as travel arrangements, training, pay, correspondence, filing, problem identification and resolution, data entry, supplies, mail and records management, and forms control.
  • Coordinated with key MEPS recruiting and hotel staff regarding accommodations, transportation and any other CMS vendors to ensure each authorized service applicant arriving at the hotel receives all services as specified in the contract proposal maintain daily online reports regarding room occupancy.
  • Perform applicant check-in/orientation of the policies while residing on commercial property and checkout procedures, reconciles monthly charges and billing while conducting room, kitchen, meal and facility inspections, and communicates Job location is Raleigh, NC

COMPUTER SKILLS

Platforms: Windows XP/7, Linux/UNIX, MS Exchange, Firefox,

Protocols: TCP/IP, Ethernet, FTP, SMTP, POP3, VPN

Hardware: IIS7 Servers, MS Servers, SharePoint, Exchange

Tools: IIS 7.0, VMware, Packet Tracer, PeopleSoft

Software: Office Suites, Python, MS Lync

Confidential

company database. Search for job opening positions related to interests and qualifications. Instruct and proofread the preparation of resumes, cover and thank you letters and employment applications, setting up email accounts and applying for positions online and how to distribute their resume by email and fax. Troubleshoot company computers, software and local printers.

MILITARY SERVICE

Confidential Participated in writing and revising policies and procedures for the is distributed at orientation. Served as liaison between the Personnel Support administrative facilities and recruiting support and command shipboard activities in the pacific areas of human resources and employees, human resource managers, and staff to resolve problems or make referrals. Update numerous military personnel database programs including HR PeopleSoft, SDS and Excel regarding leave, terminations, manpower and promotions.

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