Help Desk Analyst Resume Profile
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Duncan, SC
Summary of Qualifications:
- 8 years PC support
- 1 yr supervisor experience in a technical support center
- Employee coaching and development
- Windows 95, 98, 2000, XP, Vista, 7 and 8 experience
- Network printer installs and configuration
- Wireless printer installs
- Hardware configuration and OS installs
- Android OS from clair to Ice Cream Sandwich
- Microsoft Office Suite
- Virus removals
- User rights management
- Active Directory
- Remote Desktop
- Lotus Notes
- Command Prompt
- Technical writing experience
- Warehouse Management System
- Remedy
- SAP
Work History:
Confidential
Position: Help Desk Analyst
Duties:
- Global support of desktops and laptops with Windows Xp and 7 OS.
- User access management Active Directory, SAP and multiple other systems
- Site connectivity and VOIP support
- Simultaneous phone, email and chat support
- Blackberry and Iphone support
Confidential
Position: Laptop Printer Group Supervisor
Duties:
- Manage a team of approximate 30 technical support agents
- Coach agents in groups and individually to ensure they meet the goals set for our department.
- Identify issues that drive calls into the center and affect service levels.
- Keep detailed records of any interactions with employees.
- Motivate the team with a positive attitude and showing appreciation for performing well.
Confidential
Position: Desktop Support Technician
Duties:
- Provide support for fully integrated warehouse management system
- Support both Bluetooth and infrared devices
- Systems security management
- Monitor system for latency issues
- Windows desktop and laptop support
Confidential
Position: PC Technician
Duties:
- Virus Removals
- Hardware installs
- Wireless network installs and configuration
- Software installs
Confidential
Position:Help Desk Analyst
Duties:
- User rights management i.e. passwords, user acct access level, acct creation/deletion
- Printer installs local and network
- Create training documents for other users
- Resolve issues with property cash extractions
- Virus removals
- Assist end users with all general PC related issues
Confidential
Position: Technical Support Coordinator
Duties:
- Troubleshoot wireless data connectivity issues
- Assess if issues with coverage are due to customer equipment or network
- Assist customers with wireless handset features
- Recommend appropriate data features to customers based on usage
- Dispatch technicians to cell sites in alert statuses
- Identify phone fraud by cross referencing broadcasted electronic serial numbers
- Verify validity of charges when challenged by the customer
Confidential
Position: Help Desk Analyst
Duties:
- Virus removals
- Use SQL to correct database errors.
- Troubleshoot network connectivity issues
- VOIP support
- Telecom support
- Printer installs
- User rights management
- Software rollouts
Privacy Policy
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