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Help Desk Technician Resume Profile

3.00/5 (Submit Your Rating)

NY

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SUMMARY

  • Over ten years of customer service and four years of call center experience.
  • Outstanding verbal and written communication skills.
  • Proficient in Windows 95, Word, Excel and Data Entry.
  • Excellent telephone manner and has the ability to be firm when necessary.
  • Ability to respond to customer inquiries related to service, billing, collections and gas emergencies.
  • Displays a high level of professionalism and has excellent interpersonal skills dealing with internal and external customers.
  • Able to work 40 hours per week any shift and overtime if necessary and weekends, nights and holidays.

SKILLS

  • Skilled in all Microsoft systems, Kali Linux.
  • Proficient in VM ware workstation, server and fusion.
  • Basic knowledge in, JavaScript, HTML, Python and SQL server.
  • Highly functional using Burpsuite, Metasploit and majority of the tools included in Kali Linux formally back track r5.
  • A course completion, MCSE 98 certification.
  • Webpage development in HTML, Java Script or using Adobe dream weaver.

EXPERIENCE

Confidential

Internet Security Development

  • Owned and operated.
  • Set up honey pot systems.
  • Researched, monitored and eliminated spyware and Trojans.
  • Application penetration testing.
  • Network penetration testing.
  • Hardware penetration testing.
  • Social engineering to detect and eliminate employee theft and fraud.
  • Implemented check and credit card policies to detect and eliminate fraud.
  • Software testing for vulnerabilities and bugs.
  • Generation of logs and reports for assessments.

Confidential

Help Desk Technician

  • Worked in a call center environment as customer support providing networking and desktop support.
  • Installed and configured Lan networks.
  • Installed and upgraded operating systems.
  • Removed viruses and Trojans from computers.
  • Installed hardware and peripherals on customer computers.
  • Performed IT support for customers/clients.

Confidential

Telemarketing

  • Founded, Owned and Operated Company.
  • Dealt with a large volume of inbound calls.
  • Trained employees in sales and FCC compliance.
  • Sold Credit Card, Check Processing and ATM machines across the states.
  • Generated over a million dollars in sales over the first six months.

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