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Help Desktop Support Specialist Resume Profile

2.00/5 (Submit Your Rating)

Manhattan, NY

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Skills:

Software: OSX, Windows7, Server 2003, Active Directory/GPO, MS Office Suite, Exchange Server, Casper Imaging, Ghost Imaging, LANDesk Management, Cisco Meraki, Spiceworks Inventory and Ticket Management , Apple Remote Desktop ARD

Hardware: HP Desktops and Laptops, Wyse Terminal configuring, Lenovo laptops, Apple Products iMac, MB and MBPro Medication carts, Mobile Computer caddies/carts, Zebra Label printers, Evoke room manager Evo, HP and Lexmark Printers.

Handheld Devices: Blackberry, Android OS, iOS Iphone, Ipad, Ipod .

Ticket System: Service Now, BMC, Remedy or Incident management System and SpiceWorks.

Experience:

Confidential

Help Desktop Support Specialist

  • Apple desktop support
  • Windows desktop support
  • AV support
  • AD/GPO management
  • Network Support
  • Install, builds and deployment
  • Helpdesk support
  • Apple Remote Desktop
  • Ticket management spiceworks
  • Documentation and user guide creation.

Confidential

Windows 7 Migration Tech

  • Windows 7 migration and deployment.
  • Acrondis Imaging software.
  • Data backup and recovery.
  • Asset management and inventory.

Confidential

Mac/PC Support Specialist

  • Supporting Apple products iMacs, iPads, iPhones .
  • Windows 7 migration and deployment.
  • Mac OSX 10.8.2-10.8.4 updates and deployment.
  • Casper Imaging.
  • Ghost Imaging.
  • JAMF management and inventory.
  • Service Now Ticketing System.
  • LANdesk management and support.
  • Casper OTA package installation and updates.
  • Remote Desktop Support LogMe In, LanDesk, Casper, RDP .

Confidential

Mac/PC Support Technician

  • Supporting Apple products iMacs, iPads, iPhones .
  • Desktop Support and troubleshooting Windows 7 .
  • Provided walked up desktop. support and remote user support.
  • Microsoft Office 2010 and Adobe Suite CS6 Application support.
  • Microsoft System Center 2012.
  • Active Directory management.
  • Remote Desktop Support LogMe In, MS Lync 2010, RDP .

Confidential

Mac/PC Support Specialist

  • Supporting Apple products iMacs, iPads, iPhones .
  • Windows 7 migration and deployment.
  • Mac OSX 10.8.2-10.8.4 updates and deployment.
  • Casper Imaging.
  • Ghost Imaging.
  • JAMF management and inventory
  • Service Now Ticketing System.
  • LANdesk management and support.
  • Casper OTA package installation and updates.
  • Remote Desktop Support LogMe In, LanDesk, Casper, RDP .

Confidential

Level II Desktop Support Technician

  • Set-up and configure users Windows 7 PCs.
  • Network cabling and re-wiring.
  • Minor Mac OS configuration and network drive/printer setup.
  • TCP/IP and WI-FI configuration Windows XP, 7, Mac OS .
  • Microsoft Office 2010 account setup and configuration.
  • Active directory/GPO account configuration.
  • Apple products Iphone, Ipad, Ipod and Blackberry WI-FI configuration.
  • Network drives and printers configuration.
  • Secure print setup for users.
  • Evoko room manager setup.
  • Avaya VoIP phone configuration.

Confidential

Desktop Support/Field Technician

  • Troubleshooting, repairing and replacing desktop components and peripheral.
  • Windows XP to Windows 7 migration.
  • Wyse terminal Setup and configuration.
  • Network LAN and WIFI. configuration and troubleshooting.
  • Laptop troubleshooting and parts replacement HP, Dell .
  • Manage and maintain all printers HP, Lexmark, Canon, etc. on network and throughout hospital.
  • Parts removal and replacement for all printers. maintenance kits, image kits, etc. .
  • Zebra Label printer setup, configuration and deployment.
  • Document all orders for parts and consumable.
  • Troubleshoot and repair medication carts.
  • Troubleshoot and repair mobile computer caddies.
  • Electrical re-wiring and cabling.
  • Remedy/BMC ticketing system.
  • 24 hour 7 days a week on and off site support.

Confidential

HP Printer Support Technician

  • Manage and maintain all HP printers on network and print server.
  • Parts removal and replacement for all printers. maintenance kits, image kits, etc. .
  • Create reports and other documentations about printers using MS Excel.
  • Manage HP Web Jet Admin program to help support managing printers and other upgrades firmware. .
  • Document all orders for parts and consumable.
  • Reported all tickets opening, modifying, and closing through Remedy Ticket System.

Confidential

Desktop Support/Printer Technician

  • Provide technical support for printer and minor desktops throughout company.
  • Maintain and support printer server monitoring the printer queues, drivers, and installable options.
  • Establish and re-establish printer and server connections to end-users.
  • Provide daily reports and updates to upper management at the end of day.
  • Maintain and support network and local printers HPs and Lexmark
  • Part replacement and ordering of damaged or non-functioning parts maintenance kits, image kits, etc .
  • Installation, set-up and configuring network printers on to the server TCP/IP configuration, subnet mask and default gateway .
  • HP Web Jet Admin monitoring system to help maintain and support printers and firmware upgrades.

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