Sr. Desktop Support Engineer Resume Profile
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SUMMATION
- MY CAREER IN THE FIELD OF ELECTRONICS AND INFORMATION TECHNOLOGY BEGAN WITH MILITARY CONTRACTORS SUPPORTING SUBMARINE, FLIGHT AND GROUND TEST PROGRAMS FOR THE Confidential
- NAVY. I HAVE BEEN WORKING WITH COMPUTERS SINCE .
- FOR 10 YEARS I HAD SERVED THE UNIVERSITY OF VIRGINIA AS SYSTEMS ENGINEER, NETWORK ADMINISTRATOR AND DATABASE DEVELOPER. I PREVIOUSLY EARNED CERTIFICATION FOR NOVELL CNE5 , MICROSOFT MCP , and prior to beginning employment with UVa, was one exam away from both a COMPAQ ASE and an MCSE IN MICROSOFT SQL SERVER 7.0 concentration in TCP/IP .
- SINCE MOVING TO VIRGINIA IN 1996 I HAVE WORKED WITH SERVERS, ROUTERS, SWITCHES AND HUBS, DATABASES, MULTIMEDIA, AUDIO AND VIDEO, 3D, PCs, Macs, and occasional WEB DEVELOPMENT.
- I AM CONSTANTLY LOOKING FOR GREATER EXPOSURE AND RESPONSIBILITY WITH REGARDS TO IT IMPLEMENTATION AND WEB-BASED TECHNOLOGY DEVELOPMENT. I REMAIN RESPONSIVE TO CHANGES IN TECHNOLOGY THAT COULD BE BENEFICIAL TO BUSINESS.
HARDWARE EXPERIENCE
- HUBS, SWITCHES, NICs 3COM, NETGEAR, LINKSYS, etc.
- ROUTERS CISCO SYSTEMS
- SERVERS, ARRAYS, BACKUP DEVICES, PCs LAPTOPS COMPAQ, HP, DELL, APPLE, etc.
- PRINTERS, PLOTTERS HP, LEXMARK, DELL, XEROX, etc.
- NETWORK GENERAL -- SNIFFER
- NPI FDDI NICs
- Assorted wired and wireless NICs
OPERATING SYSTEMS
- CNE NOVELL NETWARE versions 3.11, 3.12, 4.1, 4.11 INTRANETWARE , 5, 5.1, Small Business Suite
- MCP MICROSOFT NT v.4.0 SERVER, WORKSTATION, 2000 SERVER, PROFESSIONAL, SBSv4.5, SBS2000
- WINDOWS7, XP, 2000, ME, 98, 95
- WINDOWS versions 3.0, 3.1, 3.11
- MS-DOS versions 5.00, 6.00, 6.20, 6.22
- MACINTOSH Snow Leopard, iOS
- LINUX
APPLICATION SOFTWARE
- ADOBE MASTER COLLECTION CS5 ADOBE FLEX COLD FUSION IDENTITYFINDER ARCSERVE BACKUP EXEC MS EXCHANGE SERVER v5.5 MS FOREFRONT MS OFFICE v4.3 to 2010 AUTODESK MAYA ABLETON LIVE BLENDER
- VMWARE PARALLELS DRUPAL7
PROGRAMMING LANGUAGES
ACTIONSCRIPT v3 JavaScript C Others
PROTOCOLS
ETHERNET - 802.2, 802.3, II, SNAP, WIRELESS FDDI TOKEN RING - 802.5 NetBEUI
TCP/IP - DHCP, WINS, DNS, SNMP, etc. MIDI ADAT OSC .
WORK HISTORY
Confidential
Sr. Desktop support Engineer
- LAN ADMINISTRATION, REPAIR/MAINTENANCE of PC, PRINTER and other peripherals, , ENGINEERING SUPPORT for SPECIAL PROJECTS
- An extensive background check was performed in order to ensure workers are of the highest standards of conduct I was subsequently granted full security clearance with full access to all areas of the facility.
- Short-term contract assignment supporting enterprise-wide migration from Windows XP to Windows 7.
- Technical Support at a nuclear facility is under stringent security, compliance, and regulation, from Federal and State agencies including the Nuclear Regulatory Commission. Particularly high priority is placed on safety, security, trustworthiness, and accountability. Inventory and Asset Management for both Hardware and Software meticulously maintained. Highly Centralized Network Administration, Inventory Control, and stringent Network Security has made this an enjoyable opportunity. As much as possible of our 2nd level support is performed remotely.
Confidential
IT AV MANAGER, SENIOR SYSTEMS ENGINEER, COMPUTER ENGINEER :
NETWORK ADMINISTRATION, ENTERPRISE ANTIVIRUS SOLUTION, ENTERPRISE
DESKTOP IMAGING SOLUTION, WEBMASTER, CENTRALIZED IT INFRASTRUCTURE, DATA SECURITY, AUTHENTICATION SERVICES, END USER SUPPORT.
- At the Frank Batten School, I was the sole IT person in support of IT Telecomm, Web Technology supported migration to CMS-based website based on Drupal7 , Multimedia and Videoconferencing Systems support, End User support, Meeting Room Manager Application Server,
- Also creating IT infrastructure Dell KACE Systems Management Tool , Specialist in IT Security, HIPAA, SSN Remediation, IT Risk Management and Disaster Recovery Plan.
Confidential
Previously at UHR maintaining ColdFusion/Access Database used in production for Employee Development division, Specialist in IT Security, HIPAA, SSN Remediation, involved in migration of UHR website to CMS to ExpressionEngine , and as always, end user support Application, PC, Mac, smart phone, and printer support , managed implementation and maintenance of Cisco SecureACS-based authentication services solution using pass-through authentication for both Cisco PIX505 Firewall and Cisco 3640 Remote Access Server. Troubleshoot and maintained Blackberry, IOS Android and tablets. Implementation and maintenance of Centralized Management of Symantec Antivirus and Symantec Ghost Desktop Imaging solution. Service and Support of both Windows 2000 Client / Server-based network, and end-user community. Application, PC and printer support.
Confidential
IT MANAGER, SYSTEMS ENGINEER
NETWORK DESIGN, SERVICE AND SUPPORT. SERVER HARDWARE / SOFTWARE / OS MAINTENANCE, ACCESS97 DATABASE DEVELOPMENT. Service and Support provided to Small Business clients using mainly Microsoft Small Business Suite 4.5. Researched product options for Document Imaging, Management, and Workflow solutions. Includes sales work, as well as internal office automation. Also many Cable and DSL Modem installations. Work with COMPAQ servers. Access97 Database Development is for the City of Charlottesville Commissioner of the Revenue.
Confidential
SYSTEMS ENGINEER
Confidential
SENIOR SYSTEMS ENGINEER :
SERVER HARDWARE / OS MAINTENANCE, LIGHT DATABASE ADMINISTRATION . Work with COMPAQ servers/ arrays running NetWare 3.x / 4.x. and NT 4.0. Administration of 600 user network. Some Oracle and SQL Server administration. I was involved in migrations from a NetWare 3.x-based network to IntranetWare 4.11, and Beyond Mail to GroupWise 5.2. I had planned to migrate our NT servers to use Novell's NDS for NT. Y2K testing, disaster recovery planning, Configured, installed, and implemented 8 new servers.
Confidential
CONSULTANT LAN ENGINEER :
CLIENT SITE SUPPORT HARDWARE AND SOFTWARE INSTALLATION, UPGRADE AND ADDITIONAL SUPPORT INCLUDING McAfee Enterprise Anti-virus solution, NT 4.0 implementation and administration, DHCP migration from NetWare 4.x to NT 4.0, WINS server implementation, assisted in SNA server installation. Also end-user support. Finally, led to permanent position at CRESTAR BANK.
Confidential
LAN TECHNICIAN :
SERVER HARDWARE / OPERATING SYSTEM UPGRADES, MIGRATIONS AND MAINTENANCE ON A LARGE WIDE AREA NETWORK. Worked with COMPAQ servers and arrays running NetWare 3.x / 4.x, in process of enterprise-wide upgrade to NetWare 4.11. 3COM and CABLETRON interconnect equipment. Used a NETWORK GENERAL Sniffer during base-lining phase prior to restructure of existing cable plant to Downtown Richmond headquarters.
Confidential
CONSULTANT NETWORK ENGINEER :
DESIGN, INSTALLATION, CONFIGURATION, AND TROUBLESHOOTING OF CLIENT NETWORKS. Involved building up clients PCs and servers from component parts Acer , complete installations of hardware, operating systems and applications, and printers in both Client/Server as well as Peer-to-Peer configurations.
Confidential
CONSULTANT WORKSTATION INSTALLER :
SUPPORT OF ENTERPRISE-WIDE NT 4.0 MIGRATION FROM NETWARE 3.X. Involved installation / configuration of COMPAQ PCs / Laptops TO WIN95 / NT 4.0 Workstation client systems. Client configuration of MS Exchange, WRQ Reflection, Installation of Office97.
Confidential
- CONSULTANT TRAINER, DESKTOP SUPPORT SPECIALISTS :
- TRAINER AND ADVISOR DURING UPSCALING OF INTERNAL
- HELPDESK AND ON-SITE END-USER SUPPORT OPERATIONS
Confidential
IT MANAGER, NETWORK ADMINISTRATOR :
- ADMINISTER, PURCHASE AND UPGRADE EXISTING NETWARE 3.12 NETWORK w/ SCANNER, PLOTTER, PRINTERS, 25 PC MAC CLIENTS Local and Remote
- RUNNING PHOTOSHOP, FILEMAKER PRO, AUTOCAD, MS OFFICE, QUICKMAIL,
- NETSCAPE, etc.
- NETWORK INSTALLATION MAINTENANCE INCLUDE updating patches, mirroring and adding segments to volumes, upgrades to NetWare Connect, Netshield, Faxserve, NetPort Express, LapLink, Backup Exec, 128K serial link via MicroRouter 900i for dedicated TCP/IP connection to ISP, Mac-based Quickmail SMTP Mail Server. Network interconnection is handled by a patchbay, 2 concentrators and 1 hub. The server routes IPX/SPX over Ethernet 802.2 and handles the MAC/IPX Gateway.
Confidential
- HELPD
- ESK, HARDWARE / SOFTWARE SUPPORT SPECIALIST :
- HARDWARE SUPPORT SPECIALIST IN COMPAQ PRODUCTS
- SOFTWARE
- SPECIALIST SUPPORTING PRIVATE AND CORPORATE CLIENT END-USERS IN BOTH PC-BASED, AND PC TO MAINFRAME APPLICATIONS, NETWORKING AND COMMUNICATIONS
Confidential
- SENIOR INSTRUMENTATION NETWORK TECHNICIAN :
- ELECTRONIC AND ELECTRO-MECHANICAL SUPPORT OF FLIGHT AND
- GROUND TEST PROGRAMS CONDUCTED FOR THE U.S. NAVY
- EXTENSIVE FIELD WORK