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Desktop Support And Helpdesk Resume Profile

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MD

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SUMMARY

Conscientious, Customer Service oriented Desktop, Helpdesk and Network Support Specialist. Strong experience in technical training and writing, specifically for the end user. BA Degree in Accounting. I am a US Citizen. I have held a Public Trust

PROFESSIONAL BACKGROUND

Confidential

Desktop Support and Helpdesk

  • Support of Windows XP/ Vista Windows 7.
  • Configuring network mappings.
  • Utilization of AD and Exchange as part of my daily job function.
  • Support DNS and DHCP as well as TCP/IP and VPN.
  • Support of all desktop applications.
  • Support of all Apple products.
  • Support of iPads, iPhones and Macs.
  • Support LAN and WAN.
  • Working on special projects.
  • Create and deployed images.
  • Prepare and distributed Technical Documents.
  • Use Spiceworks call tracking system.

Confidential

Software and Network Testing and Troubleshooting

  • Supported Windows XP/ Vista Windows 7.
  • Adding any necessary software using Altiris.
  • Configuring network mappings.
  • Utilization of AD and Exchange as part of my daily job function.
  • Supported DNS and DHCP as well as TCP/IP and VPN.
  • Supported all desktop applications.
  • Supported network applications.
  • Troubleshooting of beta applications.
  • Supported LAN and WAN.
  • Supported iPads, iPhones and Macs.
  • Used Remedy call tracking.
  • Prepared daily reports for managements use.
  • Responsible for Technical Writing and training of employees.
  • Holds Public Trust.

Confidential

Desktop Network Support

  • Configured network mappings.
  • Added any necessary software using SMS.
  • Supported all desktop applications.
  • Support of network applications.
  • Support of all hardware, printers accessories including blackberry devices .
  • Worked on Cisco Routers and switches.
  • Supported DNS and DHCP.
  • Supported TCP/IP and VPN.
  • Working on special projects.
  • Supported and administered Novell.
  • Supported LAN and WAN
  • Used Remedy call tracking.
  • Supported Lotus Notes.
  • Public Trust was required for this position.
  • Full support of all Microsoft applications including WIN2000/WINXP and Microsoft Office Professional.

Confidential

Help Desk Desktop Support

  • Support of GSM technology.
  • Support of WAP data applications
  • Troubleshooting of Blackberry Enterprise Server and Blackberry Internet Service.
  • Troubleshooting of all Blackberry devices and Blackberry Certified
  • Troubleshooting of handheld computers, including windows mobile Palm.
  • Support of dial up communications VPN and cellular phone as a modem.
  • Deployed software using SMS.
  • Use of remedy for call tracking and trouble tickets.
  • Working on special projects.
  • Support of Microsoft Active Sync Blackberry Desktop Manager.
  • Daily use of T-Mobile GSM network tools and Blackberry Administration site.
  • Support of Microsoft Windows and Microsoft Office.

Confidential

Desktop Support Help Desk

  • First through third level support of all desktop applications, receiving 40-50,000 calls per month. Rated one of the top five help desks in the nation.
  • Support of all desktop and network applications.
  • Deployment of Applications using Wise Studio and Altiris CMS
  • Supported executives on a 24/7 basis.
  • Support of all hardware, printers accessories.
  • Troubleshooting of handheld computers, including CE Palm.
  • Support of dial up communications.
  • Supported DNS and DHCP.
  • Supported TCP/IP
  • Supported LAN and WAN.
  • QA of computers.
  • Checking of all software.
  • Full support of all Microsoft applications including NT/WIN95/WIN98/WIN2000/WINXP and Microsoft Office Professional .
  • Trainer for MS Outlook Conversion Trainer on all Palm OS.

Confidential

System Analyst/ Computer Technician/ Help Desk

  • Supervise groups of to 25 people on various projects.
  • Provided Executive Support on a 24/7 basis.
  • Help Desk/User Support.
  • Troubleshooting all computer and network problems.
  • Troubleshooting operating system including Novell, NT, Win95, UNIX AS400.
  • Installation of computer software and hardware.
  • Support of dial up communications.
  • Training of personnel on all computer software - including tax software. MS Word, Excel, Lotus 123, Lotus Notes.

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