OBJECTIVE

Seeking a full-time position as a Systems Administrator/Senior Helpdesk specialist, with an information technology or related organization, devoted to excellence, performance, and customer satisfaction, for our mutual benefit.

TECHNICAL SKILLS

• MS Windows 2010/Active Directory/NT Systems Administration/Senior Helpdesk Tech Support
• Cisco Systems Voice over IP Hardware, Software and VPN Systems Administration
• Experienced IT equipment purchasing Offsite Field Office Setup and Support Video and Audio Teleconferencing Technician Kofax Ascent Capture Systems Administrator and Project Manager

SOFTWARE

• Symantec Backup Exec 12 Cisco Unity 4.5 Cisco Call Manager 4.2 VMWare vSphere
• MS Windows Server 2003-10 MS Windows XP-7 Microsoft Exchange 2010 Microsoft Office 2010
• HP Web JetAdmin 10.3 Google Android 4.2 Symantec Ghost 12 Citrix Presentation Server 4.5

HARDWARE

• HP Blade/Proliant Servers Dell Personal Computers Lenovo/Dell Laptops HP Laserjet Printers/MFPs
• Cisco Call Manager Server Cisco VoIP Telephony Cisco Wireless/Access Pts Fujitsu/Kodak Scanners

EXPERIENCE

Confidential

Store Manager: Manager of a small non-franchised frozen yogurt shop. Responsible for day-to-day operations, to include product creation, inventory, purchasing, and overall management of 3 employees.

Confidential

Systems Administrator /Help Desk Manager: IT systems administrator and primary help desk support for a large medical practice of 200 staff. Duties consist of account creations, Tier 1 to Tier 3 help desk support and remote office support. Additional duties include IT equipment purchasing from multiple vendors, PC/laptop configurations and deployment for all personnel, network printers maintenance and support. Enabled significant over 20k/yr savings to company via IT equipment and network printer toner purchases.

Confidential

Senior Help Desk Technician: Provided senior help desk support to the Department of Defense, Missile Defense Agency. Duties include Windows 2003 system administration, volume PC imaging/rollout utilizing Symantec Ghost and Microsoft RIS, and client catastrophic data recovery and backup. Additional duties consist of all aspects of computer/client support for the end-user, to include network printer installation, software program and operating system installations and patches, and troubleshooting/repair of personal computers, scanners, and PDAs.

Confidential

Systems Administrator: Primary duties include project manager and systems administrator for new agency-wide secure document scanning program, for the United States Postal Service, Office of the Inspector General, to include internet server configuration ACIS , workstation configuration and deployment, HP 4345 multi-function device and server configuration and deployment, secure document management server creation and administration, SOP creation and agency wide end-user training program. Telecom department support includes Cisco Unity/VoIP administration, voice mail account creation, Cisco VPN systems administration, installation, configuration and support, and the ordering of network, broadband and telecom services and equipment. Tier 3 Help Desk support to include Help Desk support, Windows system administration, PC image creation, volume PC imaging/rollout, software load testing, and client catastrophic data recovery and backup.

Confidential

Systems Administrator: Duties included Windows NT user account administration, Microsoft Exchange account administration, SQL server account creation and associated ODBC setup, maintenance of network file servers, and network backup. Additional duties included Anti-Virus systems administrator, PC configuration, volume PC imaging/rollout using Symantec Ghost, network printer installation/configuration, and help desk/trouble ticket support. Developed SOP's for Symantec Ghost imaging and Centerpoint database installation.

Confidential

Help Desk Technician: Duties included help-desk trouble ticket resolution and support for a large volume of end-users. Additional duties include personal computer imaging, configuration, and issue to end-user, forwarding recommendations and specifications for equipment purchasing, and overall PC repair. Developed SOP's for Lotus ccMail/Outlook 98 installation/migration and enterprise wide software upgrades.

Confidential

Network Technician: Duties included personal computer hardware upgrades, software installations and help desk support of 100 computer end-users. Additional duties included installation and testing of fiber optic cable, Category 5 cable and connections, and assisting senior personnel in LAN and network printers support.

Confidential

Office Supervisor: Office supervisor of 8 personnel. Coordinator of IRS VITA Tax Assistance Office. Supervisor of government claims office. Initiated and supervised IRS and State income tax preparation site, to include the training of personnel in computerized electronic filing and income tax preparation for soldiers and dependants. Upgraded computer hardware and installed software on numerous personal computers trained entire legal staff in the use of Clipper-based automated legal assistance program served as court reporter on numerous judicial and non-judicial actions.