LAN Help Desk Technician Resume Profile, SC - Hire IT People

SUMMARY

Technical Support Representative skilled at resolving complex end user issues in a timely manner. Averaged 100 calls per day within a call center setting at Cigna Healthcare.
HIGHLIGHTS Windows XP/7/Vista Microsoft Outlook/MS Word
Wired/Wireless connections Installation of hardware/software
Customer Service/Call Center Windows Server/Avaya
VPN/LAN Active Directory

EXPERIENCE

Confidential

LAN Help Desk Technician

Provided technical resolutions for end users using Remedy Ticketing System via online, Avaya phone system and email support
Installed network printers
Resolved drive mapping issues
Account maintenance using Active Directory
Supported Windows operating systems, web hosting, Citrix Metaframe issues, J.D. Edwards applications

Confidential

Technical Support Analyst Internship

Assisted in the annual refresh by deleting old software from hard drives and image new systems, Installed RAM modules, video cards and Windows 7
Setup wired networks and prepared systems for the installation of Linux
Installed printer components and provided support

Confidential

Contracted Inspector

Assembled and inspected refrigerator parts for defects

Confidential

Warehouse Associate

Prepared and labeled console orders, also inspected and repaired returned orders
Unloaded truck containers onto palettes

Confidential

Tax Preparer