ERC Data Support Technician, Resume Profile, SC - Hire IT People

SUMMARY

Extensively skilled Computer Technician with 30 years industry experience in IT support, Repair, and Service Center Management. Now Expanding into Network Administration and Support.

SKILLS

Skill	Yrs Exp	Last Used	Skill Level
Network Experience	30	Current	Strong
Operations Experience	20	Current	Strong
Server Experience	10	12/2014	Proficient
Monitoring Tools BMC products	3 mo.	Current	Basic
Good Communications Skills	25	Current	Strong
Customer Service Skills	30	Current	Strong
Documentation Creation / Modification	20	Current	Strong
Network Support	30	Current	Strong
Network Administration	1	Current	Newly Certified
PC Support	30	Current	Strong
Printer Support	30	Current	Strong
Server Server Room Support	20	Current	Strong
UNIX Linux	1	Current	Very Basic
Windows 2000 NT, 7, 8	20, 3, 1	Current	Strong
System Consultation	30	Current	Strong
Service Center Management	20	Current	Strong
Service Call Ticket Management	8	Current	Strong
Wiring and Cabling	10	Current	Proficient
Visual Basic 2010	3 mo.	2014	Proficient
HTML	3 mo.	2014	Basic
SQL Server 2012	3 mo.	2014	Basic

PROFESSIONAL EXPERIENCE

Confidential

ERC Data Support Technician

Support all Windstream products Routers, Switches, Firewalls, VOIP, Security Devices, IP Telephones, Wireless Devices, while concentrating on the lines delivering sevices to such T1 / T3 / Metro E / DSL, etc. , verifying if an actual problem exists and solving that problem.

Confidential

Cisco Support Technician Level II

Support all Cisco Small Bunisess Division products Routers, Switches, Firewalls, VOIP, Security Devices, IP Telephones, Wireless Devices .

Confidential

Owner Operator

Self-employed computer technician providing onsite computer service, system consultation, network consultation, and any repairs or upgrades needed for business and individuals on any computer equipment, network equipment, or printers and phones.

Operating system experience: Microsoft from Dos v2 through Windows v8.1, MacOS's, HP OS's, IBM Mainframe, Linux, Novell, Android, including license management of same.
Work as a contractor for various technical firms at their customer's sites, either independently or alongside the firm's representative as technical support. This included monitoring a multi-OS server system with over 11 servers and 600 client pc's and similar duties at three factories.
I designed and implemented a Kronos Time Clock Payroll Accounting system at one factory.
I train and educate employees or customers whenever needed, whether in person, remotely, or on the phone.
I managed two different computer service centers.
I have managed and configured Microsoft Exchange Email and Lotus CCMail.
Network protocol experience includes TCP/IP, WINS, DNS, DSL, DHCP, POP3, IMAP, SMTP, SNMP, FTP, VPN, NAT, TFTP, NETBEUI, IPX/SPX, HTML, VOIP, and includes Ethernet and Fiber Cable management, configuration, and construction.
Working for myself or as a contractor, I have recently worked for several businesses and state agencies including South Carolina Housing Authority of Greer and South Carolina Department of Disabilities and Special Needs, solving problems with ASA firewalls, several routers, and various switches.

Confidential

Electronics Department Supervisor

Repair and refurbish computers and electronics from donated items, managing and instructing volunteers and regular employees on these methods.

Confidential

Server Support / PC Support

Install, configure, repair, and customize computer hardware and network in administrative offices and the factory floor. Perform server room maintenance and backups. Generate reports for users and managers.

Confidential

Service Center Manager

Manage all operations of a Tandy Computer Service Center, including actual repair, field service, inventory, payroll, and scheduling.

We provide IT Staff Augmentation Services!

Erc Data Support Technician, Resume Profile

SC

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