Desktop Support Analyst Resume Profile, CA - Hire IT People

Professional Experience

Confidential

Student Information Analyst

Responsible for managing and supporting all student information systems for a private K-12 school which include but not limited to Blackbaud System: Education Edge, Raisers Edge, Financial Edge and Net Community.
Responsible for leading the highly successful online admissions project which changed a vendor supported admissions application to an internal custom application. Led the project from initiation through completion. Provide project stakeholders, administrative personal, and leadership project communication and risk assessments through all project phases.
Responsible for training and advocating best practice for all student information systems.
Manages both internal and vendor resources to accomplish project and support needs.
Created custom reporting and dashboard for project oversight and updating executives.
Created and led a Bi-Monthly Enrollment meeting which spearheaded the successful launch of a new enrollment application, which was responsible for 85 percent of the funds into the organization.
Advocated the use of SharePoint for project oversight and communication. Created custom templates to manage projects in a unique environment. Responsible for promoting and training the use of SharePoint in the organization.

Confidential

Project Manager/BSA

Oversaw reporting for the entire academic/research community. This includes building custom reports using Business Objects and Crystal Reports. In addition, created infrastructure to maintain report accuracy.
Successfully managed many small to medium application projects using project management methodology. Created all project management documentation including but not limited to Project Charter, Project Scope, Risk Management and Quality Management.
Highly skilled in gathering scope requirements which helped insure successfully completed projects.
Responsible for testing, documenting and gaining user acceptance for all custom applications built for the academic/research communities.
Managed and set expectations for a varied group of stakeholders. This included end users, departmental experts, management and executive leadership. I am able to build rapport and professional contacts which facilitate successful project completion.
Served as Subject Matter Expert on my Enterprise wide project/programs for the academic/research community. This included advocating the specific needs of the academic/research community to the larger Medical Center IT department.
Trained in public speaking and skilled in presenting using PowerPoint media. Reported directly to the Vice President of Academic Affairs which included presenting weekly project updates.

Confidential

Project Engineer

Integral member of the network infrastructure team. Worked on multiple teams including analog voice, Voice Over IP, Video Conferencing, and new infrastructure build outs.
Duties included acquiring and procuring human technical resources. This included but not limited to vendor resource management, project scheduling and project budgeting.

Confidential

Desktop Support Analyst

Supported IT helpdesk and trained in ITIL fundamentals.
The team was responsible for all computer purchases in the medical center. Main duty was to be the technical liaison for the user community. Needed to be able to communicate to a non- technical population to help evaluate actual IT needs.

Confidential

Regional Training Manger

Responsible for training 30 associates. Training included customer service skills, advanced computer hardware knowledge, HR issues, corporate compliance, and sales empathy skills.

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Desktop Support Analyst Resume Profile

CA

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