IT Support/Helpdesk Consultant Resume Profile, NY - Hire IT People

SUMMARY:

Strong analytical and problem solving skills with a firm attention to detail.
Tenacious research skills for resolutions and information.
Work well both independently, and within teams, with the ability to work multiple projects.

PROFESSIONAL EXPERIENCE:

Confidential

IT Support Consultant

Windows7 Migration from XP using Novell ZenWorks.
Ensuring all users and migrated without the disruption of their workflow.
Using Personality Migration features that automate the process of preserving your users' settings and data to a Windows 7 environment
Troubleshoot Microsoft Exchange 2010, Visio, Microsoft Word, Excel, PowerPoint, Anti-Virus, Adobe Pro.
Installed/updated hardware drivers, mapping network printers.

Confidential

IT Support/Helpdesk Consultant

Provided direct, phone support and remote user support using Team Viewer and Logmein on medical applications such as Meditech, Sorian, NextGen, WellSoft, MedTracker.
Used Active Directory in resetting users passwords, unlocking accounts and making sure computer were in the correct OU
Troubleshoot Microsoft Exchange 2010, Visio, Microsoft Word, Excel, PowerPoint, Anti-Virus, Adobe Pro.
Installed/updated hardware drivers, mapping network printers.
Performed Windows 7 migrations on computers and laptops

Confidential

IT Consultant/Lead Tech

Performed migration from Windows XP to Windows 7
Provided Desktop/Laptop support for about 100 users per day, a total of 5,700 users over the entire project.
Provided application support: Microsoft Exchange 2010, Visio, Microsoft Word, Excel, PowerPoint, RSA, Toad, Remedy, Anti-Virus, Adobe Pro.
Installed/updated hardware drivers, mapping network printers.
Built Windows 7 images using client approved tools
Maintained and updated the automated deployment container, sequencer, and distribution points
Resolved IT and end-user issues encountered during the automated deployment process
Worked closely with various technical and project teams to identify and resolve issues and mitigate customer impact during engagement
Trained team members on how to operate the automated processes

Confidential

IT Consultant-Helpdesk/Desktop Support

Responsible for enterprise level medical software development, hosting, and data processing.
load and configure Servers according to clients specifications.
Rack and stack Servers including cabling, and terminating network cables
Worked on Active Directory supporting users on group policies, access permissions, user account setup and administration
Provided support to users file and print sharing configurations
Fiber optic and Ethernet networking cable installations
Troubleshoot and repair of servers
RMA and shipping of repair parts that were replaced

Confidential

IT/Audio/Video

Provided support and configurations on Windows Server 2003 and desktop XP, Windows Vista
Ran Microsoft Office SharePoint documentation libraries updates
In charge of technical documentation procedures.
Provided configuration for Exchange 2003.
Rack and stack servers and network equipments into cabinets

Confidential

IT/AV consultant

Confidential

IT/Systems Administrator employee

Performed daily backups, administrative tasks for clients using VERITAS to perform scheduled backups, and file restores.
Performed emergency and scheduled maintenance involving hardware/software upgrades, patch updates and cores cut over into production.
Performed preventive system maintenance for internal and client systems.
Custom build and repair computer.
Windows Servers OS maintenance and upgrades, create/maintain user accounts and file permissions, monitoring of system resources and troubleshoot basic server/service issues
Troubleshooting, diagnostic and repair for hardware and software issues on LAN and WAN