Summary

Confidential

Support Specialist

Provide Tier 1 customer Support, for multiple business partners, utilizing purchased/leased Motorola, Intermec hand held devices, printer support, in conjunction with applications support. Including remote connectivity, data transmission, production reporting. Document service calls as received, provide updates, feedback for business FAQ/knowledge base.

Confidential

FlexWork Support

Startup project for employee remote access. Create full training documentation, employee reference material and support. Assist with standard operating procedures and workflow development process. Install, configure, support employee personal equipment for remote communications t corporate hardware/network. Install and configure VMware Client/Agent and Cisc AnyConnect VPN as determined by project scope. Support remote connection utilizing TeamViewer. Project was over viewed by Belk HR Staff and Infrastructure team. Implementation provided by support.

Confidential IT Support Analyst

Transfer t new start up site. Sole IT Support, provided onsite support for multiple remote support teams, including Server Administration, Network Engineer, Telecom Support, . Setup, deploy and support manufacturing floor distributed systems. Provide level 1 2 Desktop Support t Global/Regional/Local corporate staff. Complete all requests as received, pending priority. Escalate and coordinate with remote support teams when required. Provide onsite support and assistance t remote Network Engineer team with efforts t structure network operations. Coordinate efforts with remote Network team for fiber expansion through the manufacturing warehouse. Complete a wireless expansion t second warehouse, including installation of network hardware. Provide direction t network team for core switch and router configurations. Establish and maintain all network connectivity, including Cisc IP phones. Provide technical support t the facilities team. Assist with site IP security cameras. Develop network operations for backup and coordinate efforts with HR t remain within Corporate Compliance. Site coordinator for IT functions.

.

Confidential Desktop Support Analyst

Maintain Desktop Support Position, hired on, from contract t full time Flextronics employee. Continue 2nd tier on-site support. Troubleshoot and assist Network Engineers with maintaining network hardware. Establish and maintain network connectivity.

Confidential Desktop Support Analyst-contract position with Flextronics,

Provided critical onsite 2nd level technical support and functional and troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems. Responsible for 7x24 technical support. High volume of on-site direct calls, as well as multiple helpdesk tickets received daily, received from both helpdesk call center and direct entry int Service-Now from End User. Support wide range of distributed operating systems, 98, NT 4.0, Windows 2000 and Windows XP. Distributed applications, such as MS Office Suite, MS Access, multiple in-house developed applications and configurations. Support on multiple types of hardware, such as IBM, Dell, HP, Gateway laptops and desktop computers. Coordinate installation, moves, adds, changes, and removals of all site printers such as Xerox and HP network printers. Local and Remote access support t networking environment, including VNC, Dameware, VPN, NetMeeting. Active member in the Active Directory migration project which included administration for group rights and access. Assist telecom and network team with support and troubleshooting.

Key results included:

• Recognized as a one of Aerotek most productive IT contractors by receiving Employee of the Quarter.
• Site Printer Project, which generated cost savings annually by reducing amount of supplies used.
• Leading member in several site Small Group Activities SGA's and Lean projects.
• Project lead on the recycling and sell of out dated laptops t site employees, which generated 4000.
• Relocated t Las Vegas for new site startup functions, continued implementation and support

Confidential

Administrative Assistant

Assist with office administrative duties, file, phones, billing. Maintain site inventory control system. Coordinate with corporate office for annual sales and deliveries. Assist with counter sales and advertising. Assist corporate with training remote administrators. Maintain documentation for sales and administrative records.

Confidential

Senior Desktop Support Analyst

Network Administration t Novell 4.12, GroupWise 5.2 network, Active Directory User Administration. Receive, process and coordinate user requests. Prepared drafts and final copies of technical and administrative materials. Process purchase requests, maintain inventory of hardware/software licensing. Second level desktop support t MS Windows 95/98/2000 OS, MS Office Suite, associated department applications. Support Client Access emulation t an AS/400 Environment. Maintain support contracts for network hardware/software. Assist Network Engineering when requested.

Key results included:

• Increased productivity and efficiencies by leading bi-weekly team meetings with project members t track project progress, review specific weekly objectives, and ensure action items were meeting deadlines.
• Coordinated multiple locations following business mergers. Installation of network hardware, desktop and MFD, configure and establish network connectivity. Assist with telecom team for phone/fax installation.

Confidential

IT Operations Supervisor

Within 3 weeks, promoted from System Operator t Operations Supervisor. Ability t Multi-task in a fast paced environment while maintaining great customer service. Set-up and configuration of new computer systems for remote clients. Coordinate and schedule activities with Account Managers for new customers. Provide network administration t include LAN troubleshooting and resolution. Maintained accurate, complete and up-to-date inventory records of all computers and printers. Coordinated the logistics of technology requirements and setups during multiple office relocations. Maintain passwords, data integrity and file system security for the desktop environment.

Confidential

Information System Specialist

Support more than 200 end-users with computer, network systems and peripheral devices. Create scripts within UNIX environment for system backups. Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms. Collaborated with telecommunication team t troubleshoot T1 lines and company-wide phone problems. Performed diagnostic testing on PC equipment and ensured printers were up and running at all times. Monitored and troubleshot LAN, installed and configured routers and switches, and generated weekly reports. Performed wiring and daily maintenance of internal computer systems. Resolved Windows related issues, Internet Explorer issues and other PC software related issues. Install, configure and maintain back-end and front-end systems, as well as LAN and WAN connection at remote site. Procured, received, documented and tracked inventory of all computer equipment and software licenses. Installed, configured, maintained and troubleshot Novell 3.12 Server. Maintain trustee rights and security t Novell 3.12 environment, and UNIX Operating Systems.

Confidential

Senior Computer Operator

Maintain production schedule. Ensure mainframe backups are complete and accurate daily. Network backup t PC support. Maintain hardware peripheral District wide. Perform LAN backups through Legat Networker. Receive hardware ordered, inventory, configure and deploy when required. Provide UNIX Helpdesk support. Placed on development team for contract support agreements. Develop and implement Standard Operating Procedures for the Operations Division. Develop and implement Disaster Preparedness Policy and Procedures.