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Help Desk Technician Resume Profile

Objective :

I am looking for a good company that provides job security and career advancement. My ideal job will be helping my company grow and become more successful.

Personality Profile :

  • Friendly and helpful team player
  • Good customer service skills
  • Enthusiastic, outgoing personality
  • Dependable

Work Experience :


Job Title: Help Desk Technician

  • Initial contact for corporate hardware/software support
  • BYOD support for a wide variety of devices and operating systems
  • Tracking ticket support with detailed resolutions of technical assistance
  • Applications support for desktop software and website issues
  • Desktop hardware, software, and peripheral repairs
  • Administrative and technical assistance for realty website tools
  • Smartphone and Cisco VoIP configuration and assistance
  • Remote support for Fonville Morisey realty agents


Job Title: Technology Support Analyst

  • Imaging workstations to department specifications
  • Installing software and configuring workstations for DHHS employees
  • Migrating user data, settings and applications to new hardware
  • Verifying workstation functionality and access to network resources
  • Performing repairs to hardware, software, and peripherals
  • Applications support for DHHS desktop software issues


Job Title: Associate Desktop Services Technician

  • Supporting proprietary software and client web applications
  • Collaborating with PPD software application developers
  • Setting up new computer equipment for employee use
  • Performing installation of cables, operating systems or software
  • Install and perform repairs to hardware, software, or peripherals
  • Conducting computer diagnostics to investigate and resolve problems
  • Setup and technical support for PPD video conference broadcasts
  • Conference room projection support for management meetings


Job Title: IT Support Specialist

  • I worked at the Siemens National Service HQ in Cary with 850 employees on campus and remote employees all over the US.
  • Primary focus supporting Siemens desktop software applications
  • Deploying new laptops and desktops. Installing required applications, configuring desktop settings and transferring personal data.
  • Worked on helpdesk tickets providing my customers timely resolutions to meet Siemens SLA requirements
  • I gave IT portion of new employees orientation class for Siemens
  • I have some good professional references and documented proof of my abilities including monthly reviews with helpdesk ticket survey results.


Job Titles: PC Support Specialist, AS400 operations specialist

  • I was 2nd level help desk support tech and AS400 operations support
  • I was also the Caterpillar security coordinator for our dealership. I reset passwords and gave access to Cat network functions.
  • Acquired A and Network certifications
  • Answering helpdesk calls for desktop and mainframe support
  • I supported Caterpillar desktop software applications used by the service, sales and parts department employees at our dealership
  • I worked with Gregory Poole programmers to resolve AS400 daily production issues and Caterpillar proprietary desktop software issues
  • My desktop tech responsibilities included supporting 800 employees with their windows desktop software and Dell hardware issues
  • Assigned projects to upgrade existing software and make branch visits when necessary to upgrade employee's laptop and desktop software.
  • My work included setup, configuring new laptops and desktops
  • Troubleshooting crashed hard drives and recovering personal data
  • AS400 operations responsibilities included scheduling production jobs, monitoring and troubleshooting production issues.
  • Scheduling daily backups for the AS400, network file server and optical imaging system backups
  • AS400 operational and printing problems. The AS400 ran our companies main business system for sales service and parts orders


Job Title: Lead computer operator

  • IBM 4381 mainframe and RISC/6000 support
  • I worked in a busy 24/7 data processing center computer room that supported 103 Winn Dixie stores in North Carolina and Virginia.
  • Mainframe support included job control scheduling and monitoring.
  • Troubleshooting canceled jobs and working with programmers to resolve programming issues
  • Troubleshooting Xerox and IBM production printers. Printing, sorting and distributing reports to office departments
  • Training new computer operators

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