Skills: Active Directory, MS Word, Excel, Outlook, PowerPoint and Visio XP, 2003,2007 , Adobe Acrobat, zipped files limited , VPN, Windows OS-XP, 2003, 2007, Siebel and HP OpenView ticketing systems, Browsers-Firefox, Chrome and IE, Remote support for PDAs, iPhone occasional , Androids, PCs, tablets and Blackberry, Wi-Fi Hot Spots, imaging, desktop and deskside support, configure new PCs and laptops.

Experience

Confidential

Help Desk Coordinator II

• Confidential and spare parts requests for entire DISH field team.
• Researched and implemented solutions to logistic problems.
• Trained new staff on protocol for shipping.
• Remotely assisted field agents with PCs, tablets and Android phones.

Confidential

Mobile Support Team Member

• Remotely assisted customers with Android phones, iPhones, Blackberry phones, laptop cards, and Wi-Fi hotspots.
• Researched new problems presented to team and tested new products for team.
• Advised other departments on mobile solutions for phones.

Confidential

IT Support Team Member

• Worked with team that supported and maintained 1,000 node network.
• Active Directory, computer Imaging, daily desktop support
• Trouble shooting and repair of hardware and software

Confidential

Specials Teacher

• Taught technology and physical education for grades Pre-K thru 8.
• Computer Imaging, Daily Desktop Support,
• Server maintenance.
• Handled all social media accounts.