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Help Desk Coordinator Ii Resume Profile

Denver, CO

Skills: Active Directory, MS Word, Excel, Outlook, PowerPoint and Visio XP, 2003,2007 , Adobe Acrobat, zipped files limited , VPN, Windows OS-XP, 2003, 2007, Siebel and HP OpenView ticketing systems, Browsers-Firefox, Chrome and IE, Remote support for PDAs, iPhone occasional , Androids, PCs, tablets and Blackberry, Wi-Fi Hot Spots, imaging, desktop and deskside support, configure new PCs and laptops.

Experience

Confidential

Help Desk Coordinator II

  • Confidential and spare parts requests for entire DISH field team.
  • Researched and implemented solutions to logistic problems.
  • Trained new staff on protocol for shipping.
  • Remotely assisted field agents with PCs, tablets and Android phones.

Confidential

Mobile Support Team Member

  • Remotely assisted customers with Android phones, iPhones, Blackberry phones, laptop cards, and Wi-Fi hotspots.
  • Researched new problems presented to team and tested new products for team.
  • Advised other departments on mobile solutions for phones.

Confidential

IT Support Team Member

  • Worked with team that supported and maintained 1,000 node network.
  • Active Directory, computer Imaging, daily desktop support
  • Trouble shooting and repair of hardware and software

Confidential

Specials Teacher

  • Taught technology and physical education for grades Pre-K thru 8.
  • Computer Imaging, Daily Desktop Support,
  • Server maintenance.
  • Handled all social media accounts.

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