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Infrastructure Support Technician Resume Profile

Washington, DC

OBJECTIVE:

A position which allows me to nurture my computer networking experience, utilize my troubleshooting and communications skills, as well as offers opportunities for training and advancement.

TECHNICAL SKILLS:

  • Installed, configured and administered Microsoft desktop operating systems Windows 95, 98, NT 4.0, 2000, XP
  • Repaired, maintained and performed upgrades on desktop, laptop and server hardware
  • Deployed, installed, and performed troubleshooting measures on network hardware hubs, switches, routers, Network Attached Storage devices etc.
  • Implemented and administered Microsoft Server Operating Systems NT 4.0, Windows 2000 and 2003 Server and Advanced Server
  • Gained thorough knowledge of Active Directory Services
  • Managed, monitored and optimized desktop environments using remote connect software Microsoft SMS, NetMeeting, PC Anywhere, Tight VNC,
  • Planned, implemented and executed system and data backup strategies using industry standard tools Veritas NetBackup Exec
  • Possess thorough understanding of conventional LAN and WAN protocols/ services including, TCP/IP routing and addressing, DHCP, DNS, WINS etc
  • Customized and employed disk imaging software Ghost, Imagecast, Acronis

PROFESSIONAL EXPERIENCE:

Confidential

Infrastructure Support Technician

  • Provided level two desk side support and maintenance for desktop, laptop, and network printer equipment in accordance with established Service Level Agreements.
  • Configured and assisted end- users with remote access solutions CITRIX VPN
  • Deployed, configured and serviced hand-held PDA BlackBerry devices.
  • Utilized industry standard help desk monitoring software HEAT/ ITSM to input, track and satisfy service call assignments for timely problem resolution.
  • Delivered and install new computer equipment/ software upon authorized requests.
  • Troubleshoot inbound user phone calls for problem isolation and escalated accordingly to proper service groups for incident completion.
  • Performed system administration functions user and computer account creation password resets permission and access control

Confidential

Computer Network Support Specialist

  • Provided primary support for end user inquiries and issues with desktop/ laptop workstations, printers and hand held PDA devices.
  • Established and maintained client- server connectivity in cross- platform network environment AS400 Windows Novell
  • Created and modified disk images to facilitate company- wide desktop/ laptop deployment Windows XP os Dell Optiplex/ Latitude hardware
  • Converted workgroup users and workstations to Active Directory domain membership
  • Added and customized user profiles and granted or revoked internet access via I.P. filtering based on managerial requests.
  • Created and modified Active Directory security groups and Exchange distribution groups to regulate access to shared network resources.
  • Monitored network traffic for 12 satellite locations and utilized load balancing measures to ensure efficient data flow

Confidential

PC/ LAN Configuration Technician

  • Imaged and titled workstations according to departmental specification and deployment location via Norton Ghost and SysPrep
  • Installed application software for enterprise-wide Windows XP upgrade project
  • Tested applications to ensure successful software installation
  • Migrated user data files using CSC customized S.M.A.R.T. scripts
  • Deployed machines at user location and responded to help desk tickets desk side or remotely via SMS

Confidential

Systems Support Administrator

  • Managed Local Area Network settings for all user, workstations and network attached printers.
  • Purchased and procured new equipment and software based on market analysis research specifications and installation requirements
  • Analyzed, prepared, and tested network for eventual migration to Active Directory domain environment
  • Created, removed, and modified MS Exchange and Active Directory domain user accounts, profiles, and distribution groups based on staff requirements

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